Jesus Hernandez Landscaping & Design

Landscaping maintenance ongoing for since 2002.

No problems, showed up a day early. Jesus had some good ideas on our landscaping plans and was very open to our ideas as well. We got to watch a hard working crew do some quality work. Victor and his crew showed their mastery of cutting down trees as I had one tree overhanging the pool cage and not one branch, not even a leaf, touched the pool cage.

I've been using him for 11 years. He does anything specialized, like if I need some heavy duty rocks or heavy duty landscaping. Anything with a Bobcat or excavator, he has guys that can do that. Any tree work he can do. He's trimmed trees for me for 11 years. I have two homes here in Ft. Myers with extensive landscaping. I have one with eight zones of irrigation and then another with four zones. Another house has eight zones of irrigation. Jesus is good. He's super nice. He's got two or three big crews and if something goes wrong with one of his guys that he doesn't know about, he'll make it right. Our dentist friend used Jesus and they trimmed down a huge oak tree. They thought they wanted a 20 year cut or something, but it was in front of their business and really made it look bad. Well, they just cut the tree down and put a huge brand new tree in, so they made it right. The owner is an "A", but sometimes his workers can be quite a grade of "B". I called him for a problem when his guys were using too much RoundUp.

We hired Jesus Hernandez after going through several different lawn maintenance companies.  At the time we hired him we explained that we wanted a company that provided exceptional customer service and communications.  Jesus assured us that customer service was his number 1 priority and that he would do whatever it took to make sure his clients were happy with his work.
Jesus Hernandez handled our monthly lawn service.  In addition, we hired him to do landscape design and installation on a project that cost around 12,000.  We were happy with the work that was done and, a few months later, recommended Jesus Hernandez to some new neighbors who were landscaping their entire property -- a job that was likely work more than $30,000.
The first sign of trouble came when Jesus failed to show up to begin work on our neighbors' lot on the date that was promised.  After Jesus failed to show for several days in a row, despite promises that his crew would be there "tomorrow," it was clear that our neighbors were at the breaking point.  We felt responsible because we had made the recommendation, and we gave Jesus the benefit of the doubt.  As a result, we called Jesus and gave him the heads up that if he didn't get a crew out to the neighbors' property, he would lose the job.  Jesus thanked us for the warning, and shortly dispatched his crew to the neighbors' lot.
A few months later, we desired to install a large bed in our front yard for a rose garden, along with some garden paths.  We contacted Jesus, who made two appointments to bid the job.  He failed to show up for either appointment and failed to apologize for leaving us waiting.  After the second failure to show, I sent Jesus an email to complain.  What follows is an exact transcript of a portion of our conversation:
ME:  It has now been three weeks since Alex indicated he informed you that we were interested in having some additional paths and garden spaces installed.  Today is the second time you have failed to show up after making arrangements to meet us to discuss a landscaping request.  This shows a complete lack of respect for our time.  If you cannot find the time to show up for the appointments you set, and if we cannot get the work we need done sometime in the coming week, we will find another landscaping company to do the work.
JESUS: I can go Monday in the PM. 2:00/3:00 Let me know if that Works.Also if you need anything extra done call the office482-7350 I don't see my guys everyday .Alex told me 2 weeks after the fact.I'm more than happy to do anything u need done.Thank you Jesus Hernandez.
ME:  Wrong answer.  An apology for wasting our time (twice) would have been appropriate.We've gone out of our way to recommend you for other jobs.  We understand you are busy, but it becomes a problem when you get too busy to keep appointments.I think it's best that we discontinue your services for everything.  Please let Alex know this is no reflection on him.
JESUS:  No Problem
ME:  Still no apology.  Interesting.Unfortunately, word of mouth operates in two ways.  We will be certain to let others know.
JESUS:  No apology .I didn't do nothing wrong.So you do what ever you feel .
ME:  You (twice) made an appointment to meet clients and then didn't show.  The first time, you didn't bother to call at all and the second time you called an hour after the appointment time, after we wasted our time waiting around for you. You need to seriously reevaluate your idea of customer service.
JESUS:  Thank you .But I didn't ask you for your Opinion
We later heard from one of his employees that Jesus said, in response to our decision to terminate his services, "I'm not apologizing to her.  I've got a million dollar business.  I don't need those people."