Soni Interiors / Rug King

I visited their warehouse in Sanford two (2) times and worked with their sales rep, Hugh. Appeared very knowledgeable and made recommendations for the bathroom remodel and shower rebuild. He allowed me to take home sample tiles to think over my final decision. I contacted him after seeing a style of tile on their website that I did not while I was at their warehouse. Hugh assured me the tile was appropriate for use for a shower floor, walls and bathroom flooring. Since I do not have a vehicle large enough to transport the tile, I also had to pay $75 for delivery to my home. The tile looked nothing like the pictures they advertised on their website. The tiles were 3x the size needed. Also, my contractor doing the remodel of my bathrooms looked at the tiles and informed me they were not appropriate for shower floors or walls. They were designed for floors (other than shower). This would delay work being performed. The vanity, vanity top with under-mount sink were I contacted Hugh and told him the tile was not appropriate for use in shower floors or walls and it would need to be returned. I also questioned why he recommended this tile and especially since I had met with him 2 times prior to our call and discussed in detail the remodel of the shower and shower floor. Hugh immediately became defensive and said I should have known what I was ordering. I admitted during our meetings that I had a large learning curve to overcome in the remodeling department and would need his "expert knowledge" to help me pick out appropriate tile. He maintained a very unprofessional attitude during this entire call which was not what I experienced when I met him in person two times at their warehouse. He called me the following Monday and informed me that I would have to pay $75 to have the order returned. Though I do not feel I should have to pay for a return of product if I was mislead by someone who obviously did not know which tile was appropriate for the shower floors and walls. Due to the unprofessional manner I experienced when I called about returning the tile I decided I would return my entire order including the vanity, vanity top and sink. He contacted me two (2) days after the items were returned to get my credit card number again to run the credit. It took 1 week for me to receive the refund and only after I was charged a 20% restocking fee. Again, I believe this should have been waived since I was informed this tile was appropriate to use in showers. The only good I found during this experience was the price was great. however, I would rather pay more somewhere else who treats their customers with respect and have knowledgeable sales reps.