Rubaroc USA inc

We purchased a Rubaroc Safety surface threw Full circle Landings in April of 2016 and the system was installed the week of June 20th 2016. During our meeting with the sales representative we discussed the options of a few systems and decided to purchase the more expensive Rubaroc system with a 10 year warranty. We also were discussed drainage modifications to the decking prior to the surface being applied. When the installers showed up on the first day they did not know anything about the modifications that where discussed but they ensured us that it wouldn’t be an issue so we let the installers complete the job as quoted. Around April 2019 we contacted Rubaroc requesting repairs on a portion of the decking that is coming up and left a voicemail to return our call. A couple months passed and we noticed larger chunks coming loose around the pool surface. We called Rubaroc in Florida starting June 7, with 4 phone calls and no answer, On June 12th and 13th we tried again with 5 calls with no answer. On June 24th we called again and finally got a hold of April that stated she would have a manager call. After a week we called back and were asked to provide the original bill of sale and a picture of the product left behind for future repairs which we complied to and were told again a manager would be in contact. After no contact from said manager we tried contacting them again on July 11th with no response, we called their Canadian headquarters and they would have someone contact us from the Florida office. The following follow up call to Rubaroc we were told that the product installed by Full circle Landings was not a Rubaroc product and they were not liable for the repairs. We have a picture of the bag the materials came in and clearly it is a Rubaroc product and would like to have the company honor its warranty as promised. On July 19, 2018 we received a letter from Rubaroc stating Full Circle Landings was not and had never been an affiliate or representative of Rubaroc USA, INC. They were an independently owned and operated business that signed up to purchase surfacing materials only from Rubaroc USA, LLC., a Coppell Texas based rubber surfacing installation and material distribution company that at the time was affiliated with ourselves; Rubaroc USA, INC, a Delaware based company and the USA headquarters for Rubaroc. But their president Brian Field States himself that Rubaroc only operates through their dealers and is not a franchise. They also stated that they never been affiliated with Full circle landings when we have the proof not only the materials have the Rubaroc labeling but we also have a design that the template had to be ordered directly from Rubaroc.