Quality Craftsmen LLC

They did such a fantastic job on our roof replacement a few years ago we called them back to do our bathroom remodel. Bjorn took the time to walk through all the steps in the process and made the entire experience so easy front the initial walkthrough to the contract completion.

I hired Quality Craftsman for a complete bathroom remodel. We picked out all of the products, agreed on the terms (we were doing the demo and a few minor things like adding the electrical for a new toilet), agreed on a price, and signed the contract. The installation was scheduled for May 20th, and we began the demo, add the electrical for toilet, power inside a long cabinet , and power for a heated towel bar. On May 20th the installers begin working on the bathroom. They took pictures daily, which I assume were sent to their supervisor. Today, as they were setting up, they get a phone call, and without providing any reason, they picked up everything and left. The installers only told us that management instructed them to pick everything up and leave. In a panic, we attempted to contact the people we had dealt with previously to get answers; no one answered, and all calls went straight to voicemail. I called the main number and got a rep who told me they didn't show anything in the system indicating why the installers would abruptly leave. In the meantime, I texted the installer, asking him what happened, and all he could tell me was that his manager told him to pick up everything and leave. I responded that I had been trying to get in contact with someone who could provide me with answers and informed him that I spoke with a rep at Quality Craftsman who stated there was nothing in their system that would indicate why they were told to leave. I asked him to please relay to his manager that I would appreciate it if he would call me and explain what happened; the manager never called me. At this point, I was at a loss, so I advised my husband to contact police non-emergency and ask for an officer to come by the home to provide us with an incident report for our records if this escalated. Once the officer arrived, she attempted to help us and called Quality Craftsman. The officer spoke with a representative who then was able to tranfer her to Chris. Chris advised her that they attempted to call and email me (I neither have an email nor any missed phone calls from them). She also told the officer that there was an issue with the new electrical, and that's the reason they told the installers to pick everything up and leave. At this point, my husband told Chris that he would be calling her back immediately from his phone because they were speaking on the officer's phone, and she had other calls to attend to. Not even 3 minutes later, he attempted to call Chris back, as agreed, and the call went straight to voicemail each time (3 times). Shortly thereafter, my husband received a text message with pictures of the bathroom and the electrical - the pictures were from February 17th when the salesperson came, we signed the contract, and he took pictures. By February 17th, we had started demolition to see what we were dealing with, and some electrical was exposed. Those are the photos on which they base their decision instead of the new images the installer sent or instead of getting clarification from the customer. Mind you, the installer received a call from his manager telling him to leave while my husband was beside him. Please explain to me, like I am 5 years old, why the manager couldn't just tell the installer to pass the phone along to my husband so he could explain the problem and resolve it immediately - the electrical is complete. They could've sent someone out to inspect prior to blowing off a 23k job. They could've communicated. They could've looked at the pictures the installer took daily and seen the completed electrical. I can think of numerous other ways that this could've been handled. Furthermore, we are on the third installation day; Quality Craftsman should have addressed any issues before installation since day one. Now, I have a bathroom that is in worse shape than when it started - I at least had a functioning toilet, sink, and floors. I will never use these people again for anything, including the main bath I need to do next, and I certainly won't be recommending them to anyone.

I could not be happier with the quality of their work and their professionalism. I have a beautiful new shower that looks amazing. I will definitely hire them again when is time to remodel my other bathroom.

Simply outstanding. John Lohmeyer, Dawn Tay, and William (actual installer) were incredibly competent, fair, and helpful. John provides Project Management for the organization. He is very knowledgeable, friendly, and easy to understand. He puts the customer first. I enjoyed my interactions with him. Dawn Tay was our salesperson. She did an outstanding job of: a) helping us select all the bathroom features that were not too expensive - but were aesthetic, band b) following up with us on details after the sale. William was a great installer. He was quiet but capable. He was clean. He was very competent. His work was extremely good.

Quality Craftsman did a fantastic job. • They showed up every day and on time. • They cleaned-up after themselves at the end of each day - no messes left. • So far, they provided the best tile work we have had in Orlando. The tile was even and flush with uniform grout lines. They did the tile layout better than we suggested. • A copy of the license and insurance were provided with the quote. • A lifetime guarantee to us and to whom we sell the house. They were not the cheapest, but you get what you pay for.

They were fantastic, they showed up on time and the installation took 3 hrs only and the quality is great.

They did a wonderful job they were excellent ,on time and they finished excellently .