Facemeyer Heating & air

"Hello [removed member name], First off I would like to apologize that you did not get a phone call back from management concerning your invoice. We certainly strive to be the best in the business as far a customer service and satisfaction is concerned. Now as far as the invoice you have concerns about, it seems like there is a little discrepancy by what is being stated here. The total services charged is roughly half of what has been stated. When we install customer owned thermostats such as the one you had installed, there are many settings we must go through as well as checking the operation. We strive to be competitively priced for all of our services, but at the same time we need to make sure we will be here for many years to come to maintain our high quality level of service. If there is anything we can possibly do to earn your business back please let us know and I will most certainly do anything in my power to give you the best experience possible."

"On June 16, 2011, a diagnostic and wire repair was performed, though system replacement was recommended due to age and condition. Per the member's request, a repair to the deteriorated wiring was performed. We returned on June 17, 2011; found the fan motor was running backwards when the unit was off due to the shorted wiring from the previous day, damaging the motor windings and again recommended that the client replace his motor. The client declined the repair. Eleven days later, on June 28, 2011, we returned to find that the fan motor was wired wrong and our technician was led to believe that we had installed a new motor and proceeded to make a wire repair due to the motor being wired incorrectly. The client should have been charged for another diagnostic and wire repair. We did not install this motor. There have been no charges for a motor. We have no control over the work performed by others. All of Facemyer AC repairs are guaranteed for one year parts and labor."