Bison Roofing LLC

Paid for product/services never delivered and company refusing to return monies. I asked for a refund for $4,738 for a work, on their recommendation, to add a pitch to a new flat roof that they were installing. Additional money was paid in full, but no pitch ever added. The owner, repeatedly insisted there was a pitch. I had both town and state inspectors inspect the roof, confirming that there is no such pitch, along with several other issues with the new roof itself. Bison was informed of the proof that they had not provided a pitch, but at that time changed to saying that ‘because they had to use extra materials and labor to fix leaks, (on the flat roof they that installed at almost $40,000), they would not refund the monies for the separately contracted, billed and paid for project, ($4,738)’. Some background info is warranted I first contacted Bison roofing to obtain a quote for the replacement of a flat roof on my 3 bedroom house. Once I had accepted a price I feel I was pressurised and misled into installing Solar Panels amongst other things. They then used aggressive sales techniques to get me to sign up to the work, now nearly $40,000, right there and then, and call to arrange this finance whilst still in my living room. I know it was foolish now, but the project went ahead without any real chance to reconsider the financing or work, and I am now led to understand that they should have told me there was a ‘cooling off’ period, where I could reconsider. In fact once I had signed the contract it was taken away and I was not left with a copy. I did not receive a copy of the contract until after work had not only commenced but was supposedly completed, at which time my ceilings and home were in a mess. No conversation took place informing me I had a chance to reconsider, in fact quite the opposite, I feel I was strongly pressurized into an immediate decision. No physical inspection of the existing roof was conducted as I was told that was no requirement to do so as they use satellite imaging to view the roof before providing me with the original quote, and the as such they were aware that I had AC unit and ducting on the roof. I was given the clear impression this was all part and parcel of replacing the roof. I of course did not expect the AC ducting to be replaced, but the roof to be refitted to accommodate that. After a couple of days their representatives, Andy, arrived at my house telling me that I needed to completely remove the ducting and that I would be better off to have multi-unit AC system fitted. I did not agree to that on his first attempt/visit but he persisted in calling and ‘persuading me’ to consider this. They estimated this would be around $4,500 - $5,000 and of course knew somebody who could do this. It ended up costing nearly $10,000 and was in itself another complete mess. When workmen turned up to commence the work on the roof they would not start until the ducting was removed, despite the lack of time for me to get an accurate quote for the multi-unit AC , or fully understand the implications. Again, I had been led to believe that the additional pitch I had paid for was to allow the AC piping to be run through the roof space. I now have thick cables running along the top of the walls in two bedrooms due to no pitch space to run those. In addition to this they said they needed to add a further $4,738 to the original price for the roof in order to add such a pitch to it, facilitating space for the AC contractor having additional room to run vents, saying 3 additional cooling vents would be added to allow the removal of hot air, these were not added. Their written ‘suggestion’ said that if I did not pay an additional amount for the pitch any warranty would be void, I would almost certainly have damage once water collected, and it would facilitate a new AC ducting system through the roofing space. Again, this was a written additional quote and contract ‘suggested’ and provided by them.

Very good

TJ was our project manager and he was great! He worked with our insurance company to inspect our roof and determined that our roof was eligible for this program. We received a new roof with no money out of our pocket at all. We did refer another family to him, which gave us a $200 bonus (that is what covered what would have been our only out-of-pocket expense). TJ and his team were professional, and quick! Our roof was done over the span of 2 days.   If we had not gone through this program, it would have cost us $15,000 out of pocket to replace our roof.    The only piece of advice I would give to anyone redoing their roof - if you have pets or kids - make sure you inspect your yard afterwards to pick up old nails that have been ripped off the roof!!!! As good as this team was, there were old rusty nails all over our yard (even though they went over it with a magnetic strip). The last thing you want is you, your kids or your pets to step on one of those. They will miss some, so please check!!
I highly recommend this company :)

It went very well.  Very friendly people.  Attentive.  Roof looks great.  Nothing to complain about whatsoever!

unknown

Bison was very prompt and met the expectations set forth in the meeting.  They replaced approx. 2300 sq ft roof in ONE DAY.  We have had no issues, leaks etc... I would highly recommend them!

unknown

I had another company come out tna do an evaulation and they found problems. I called Bison back. they came out again and found problems but will not do anything about them. Every time I talk with them they say and quot;I have to talk to the ownerand quot; they were out 6 weeks ago and i have called a few more times with the same response and no follow up.. I am calling my lawyer.

Bison Roofing provided a quick and fair estimate for replacing our roof as a result of hail damage. I liked the person who came out very much--nice, professional, and respectful. They have worked with my insurance company in the past, and my insurance agent indicated they like and trust the company's estimates and repairs. It was an easy process. Bison Roofing came out in the morning and had my roof replaced the same day!! They bring their own dumpster, made little mess, and cleaned up everything before they left.

their representative was responsive. the work was done completely and
the crew cleaned up after they left. the result is very nice. they
helped me work through insurance payments on this and even stopped by my
work so i did not have mail or go out of my way to submit the last
insurance check to them. i was on a time frame due to a refinance in
progress at the time and they worked with me to schedule me in and
complete the work in time for my appraisal. i would recommend them
highly.

Bison Roofing is a great company if you are looking for any type of roofing, siding, or gutter work. I had Bison do my restoration work in response to a nasty hail storm in Louisville KY. Not only did they do an unbelievable job on my house; they did the work in an unbelievably fast time. My roof was torn off, had the wood replaced, and was reinstalled in 4 HOURS!!!! The crew did an absolutely amazing job. My neighbor had the same work done. It took days while Bison took hours. Not only that, mine looked ten times better than theirs. The crew was nice and personable, and not to mention CLEAN. They did not leave one spec of garbage on my property, which is more than I can say for the competing company that did my neighbors work. Not only was the work slow and substandard, they left garbage on MY LAWN!!! My representative at Bison Roofing was Keith and I cant say enough good things about him. He walked me through every step of the storm restoration process. He was patient with all of our questions, provided us an email address and cell number for all of our questions, and responded to everything we sent. Keith was great to work with. He put his reputation, the reputation of the company, and the quality of their work above a few extra dollars; unlike many contractors. He was with us every step of the way from the consultation until the completion of the work. He even had his roofers add shingles to a section that most roofers don't just because it looks nicer. If you are looking for a contractor hire Bison Roofing. Bison is a stand up company and Keith is a stand up guy. Call them for your construction needs and you will not regret it!

The experience was great! Everything went smoothly. The work was done a few years ago, but we haven't had any problems.

We would recommend that you find another company to perform your work if you want it completed and want to be treated like a valued customer.

Warranty company covered majority of expense. Came when they said they would, did the professional job they said they would. Flexible on deductible payments. Wish I wasn't still finding roofing nails in my yard over a year later though.

They were fine. They got it all done in one day, which was good. The work was covered by insurance, and I had to pay about $500 only. I would rate them highly and would use them again in the future if necessary.

Very prompt always returned calls and met with insurance adjuster on site. Completed 45 Sq, very steep roof in one day, cleaned up eveything when finished. Nice job.