A Sun State Trees, Inc.

r Review Over all it was a complete disaster. The provider was scheduled to began the job on October 3, 2025 at 9:00am. The workers went to wrong address to begin with once they realized they were at the wrong address they made their way two houses down to my home. We spoke briefly verifying my address after which we lead them to the backyard showing them the tree to be cut down. We then went inside. Shortly after hearing the chain saw we hear a loud thump that we later observed was a very large parts of the top of the tree laying on the ground. Soon after a second thump that sounded as if the tree had falling through the earth and the workers simultaneously laughing because they dodged the tree and it looked like it had fallen too close to my window for my comfort. We returned to watching TV. and a few minutes later what sounded like a tree had fallen through the roof in my laundry room. I immediately jumped up to investigate but there was no visible damage that I could see from inside the house. The roof was in tact from the inside. We then went to the side of the house to take a look but didn’t go too far or stay out there too long because we just didn’t feel safe. However my fiance’ did manage to take a couple of pictures that I was aware that he took. After returning inside I set up my iPad and began recording. They were making me very uneasy. But after recording for a few minutes and nothing else seemed to be happening I shut it off. Low in behold about 30 or 40 minutes after I stopped recording. We heard a very loud boom and the power went out. We immediately ran outside to see what was going on. We observed the meter on the side of my home was detached. I was in total shock at what I was seeing. I couldn’t find the words. My fiancé asked them what they were doing and told them they had knocked the power out and showed them the damaged meter. and told them the electric was out and they needed to fix it. One of the workers who appeared to be the leader or boss pulled a cell phone out his pocket and began speaking in Spanish to someone after the conversation ended he spoke to us in English and stated his boss was on the way. We went inside of the house waiting for the boss to come. The workers continued to work, some of them were cutting the parts of the tree that was on the ground into smaller pieces others were roping and clearing the tree off my home and the neighbors property where they allowed some of the tree to land cutting it into smaller logs and hauling it away to the curb and putting the smaller tree limbs in the tree chipper. We had no idea that the were working so aggressively because the were packing up to leave as fast as they could. My fiancé asked me why it was taking so long for “the boss” to show up and advised my to call Troy. I did so and he was completely unaware that they had damaged my home. Troy advised me that me telling him was the first he had heard of it. It was approximately noon when I spoke to him. I told him that the job was not done and they were loading up and appear to be leaving. Troy then advised me that he would get into with the boss and get back with me. He called me back and said that his boss was making no sense but he would figure it out and get back to me. However I never heard from the boss. Someone called me from the office and said she stated that had spoken to someone at OUC and they were going to come to my home to see they could put up an emergency line and they would be contacting me. I asked her if they can not what is am I to do I was the weekend. She said that the boss said for me to get a hotel and he would reimburse me. I returned home to wait on OUC and when we arrived OUC had already been to my home and left however they left a card on the door stating they had turn the power completely off for safety reasons and had removed the meter completely from my home for safety reasons. Unbeknownst to me when the tree fell and knocked the meter off it sparked a fire. Therefore I had no other choice but to vacate my home. An electrician was sent to my home on Monday 6th. to replace my meter. However he went downtown to get the permit and wasn’t allowed. I had to do that part. He advised me that the boss ask me to pay for the permit and he would reimburse me. I told him I was not going to pay out my pocket for anything else. So he advised me to call him and he would pay the cashier over the phone and this is how I was able to receive a permit. He completed his work and handed me the bill which was $1082.00 I asked him why was he giving me the bill and he stated that the boss said that I would pay it and he would reimburse me. I told him absolutely not. I was not paying him I have not spoken to the “boss” that he told him a lie. I called Troy and Troy said he didn’t understand why he would say that, but why he and I was still on the phone the boss called the electrician and paid him for the work. I found that to be very odd of him. But it also let me know he was trying to get over on me and he had no intentions of reimbursing me for my lodging. So the boss finally called me and asked what happened I told him and I also mentioned to him that they didn’t finish the job. He said that a roofer was also coming to repair the damage to my home as well and that he would also finish the the tree job. When the roofer arrived on Tuesday 7th. He said he would have to come back to complete the tree job because no one explained that he would need equipment he didn’t know the tree was as big as it is and that it was growing through my fence. I explained to him when Troy came out to give a an estimate he said that since I was replacing the fence that it wouldn’t be a problem. The boss calls me after the roofer left and said he was not going to bring his 1000.00 equipment to do the job because it would ruin the equipment. I advised him that I have an invoice that says otherwise. I called him to speak to him about my lodging and the food that was lost due to me not having power for over four days and his cell went straight to voicemail. I couldn’t leave a message because the voicemail was full. So I texted him and he said for me to take it off the bill I owe home I advised him I owe him absolutely nothing and reminded him that job was not complete. He began texting me and I advised him under no circumstances that I would be going backwards and forward with him . I told him under no circumstances but one that he should text me again unless he is telling me when, where, and how I can get the money he told me he would reimburse me. However he continued and used profanity and I was done. I didn’t respond to his unprofessionalism. I have not had any communication with him since.

It took three months to finish their job since the contract was established. They don't keep the schedule. The quality of job is very disappointing and very unprofessional. Although they provide the cheapest quote, I do not recommend this company.

They showed up on time as promised. Did a great job and totally cleaned up the debris.

Great job!

Wonderful crew of 6 men came and did an amazing job of tree and stump removal . They were here early morning and finished by noontime. Would definitely recommend this company for tree service.

none

Did a great job

The worker does a quick job but the stomp grinding still needs to be done after two months of cut down the tree. I call the company and they said they are short of staff .definitely will not hire this company again if I want the job completed

They gave us a great price... showed up, but then they left all the cut trees in my backyard. They Stated they would be back. 1 week later, trees were still in my back yard , and the cut up chunks still in front yard. They did come back again after calling, but said they could not get the machine in the back to remove logs. Again, No one showed. I called the office and was told I needed to reach out to original sales person. Why did I need to do this? I did call and our salesman came over right away. He was shocked the trees were still there. He had a crew back cutting up the tree that day. They moved the cut-up tree to the front, along with the rest that still was not picked up. Told me they would be back that day or the next. Again, NO ONE SHOWED. Placed another call and made complaint. Asked for OWNER TO CALL ME. Wood was finally picked up. The owner hasnâ t called me. Why did it take 2 weeks for the job to be done? We paid on day of service.

They were prompt and cleaned up nicely after the job was done.

Fast and efficient service. Still waiting for stump and root grinding.

Great company. They are friendly fast and efficient. Very professional. They did a wonderful job.

Out of three estimates they were the cheapest, but by far their work was superior!! Did a wonderful detailed job. Would highly recommend!

I just used A Sun State Trees Inc. to trim my really tall palm trees. I worked with Alejandro to get a quote which I thought was very fair and they fit me in their schedule that same day. The crew worked fast and efficiently. They cleaned everything up so nicely. Thanks Alejandro. You and your team are great to work with.

They gave me an estimate, scheduled in a timely fashion, showed up, did the work, did the work efficiently (cannot believe they did the job as fast as they did). I asked for some "tweaks" during final walk thru which were done "with a smile". I have had nightmare experience with other companies so I am so happy and relieved. They will be added to my goto (and recommend to friends and family) list.

His clean up crew was aggressive towards the homeowner, unprovoked and threatened to damage my yard, unprofessional...

Very pleased. Would use again.

Communication was a little confusing. It turned out great though. Quality of work was great. Clean up was great and work was done in less time than expected.

Did a great job on variety of trees and palms cleaned up very well when finished

Great, fast n friendly

Dave was our sales guy and he was terrific - great guy, excellent communication and follow up. The job was big - 4 laurel oaks were removed after an independent arborist report (non sun state) and the crew did an excellent and safe job taking them down. A couple of issues were left - grindings and some landscaping issues and they sent a guy named Joe to fix them. This guy was great. Super attentive and hard working. His follow through was fantastic and very appreciated. Thanks guys!

DAVE WAS KNOWNLEGABLE DAVE IS THE BOMB. HE IS SO FRIENDLY. PATIENCE KNOWNLEGEABLE AND ALWAYS ON POINT WITH FOLLOW UP ON THE JOB AT HAND. THANKS TO THE ENTIRE STAFF. THE GUYS ARE GREAT , ALWAYS POLITE AND HARD , HARD WORKERS , WOW. THANK YOU . I WILL ALWAYS REFER TO MY FRIENDS. WAY TO GO.

I had 2 old and overgrown trees nearly 50ft tall and they professional raised and trimmed them in approximately 2 hrs, took the cuttings with them and left the area in great shape afterward. I would definitely hire them again.

they were on time and cleaned up everything

They did a out standing job