Short Moves Inc
About us
We service local moves in Hillsborough, Pinellas, Pasco, Polk, Manatee, Sarasota, and Hernando counties, plus statewide areas. Established in 1990, We are a business built on repeat and referral customers. Honest, hard-working, full time, skilled team of the best movers you will find. We are family owned and operated spanning two generations. Started by George Burns, his son Steve has taken over the business and continues the Short Moves legacy of giving back to the community. Get free boxes from our Consignment store, and ask us how we can sell your unwanted items so you can make money back from your own move! Call today for a free estimate!
Business highlights
Services we offer
We provide full service professional moving, as well as packing and unpacking services. We can also load or unload your own rental truck, or storage container. We can sell your unwanted furniture through our consignment service.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
83% | ||
7% | ||
2% | ||
5% | ||
2% |
Would definitely use these people again.
"We at Short Moves, Inc. are proud of our 24+ year reputation and are sorry that this customer was not satisfied with our service. That said, this customer was informed that we do not disconnect gas lines due to liability issues when she called in for an estimate. We showed up on time as promised and our crew was only following a long standing company policy. -George Burns President, Short Moves Inc."
There were three individuals doing the work. One young man never took his ear phones out so as I requested items to be placed in particular rooms, he didn't hear me.
One gentleman was very pleasant and hard working.
The 'supervisor' had a difficult attitude. I didn't like the fact that he was smoking inside the truck, giving my items the distinct smell of smoke. When I asked him why he and his crew were removing furniture padding while items were still in storage and then moving them on metal dollies he became disgruntled. I had many, many items scratched during this move because of padding being removed. Metal porch furniture benches had the padding removed and the they were stacked to be carried. There were multiple scratches on them after that.
Then there were the "bins" they used to put 'loose' items into rather than carrying them individually. I had antique small tables and benches literally thrown into these bins along with various other items. The end result...scratches.
I completed a survey postcard that was left for me with comments as stated above. The company never even responded.
Although I hired this company because of the excellent reviews on Angie's List I am terribly disappointed. I would NEVER recommend them again.
"Short Moves Inc. has maintained an A+ rating with the Better Business Bureau for many, many years, and we have won the super service award from Angie's List for the last three years. One of the many reasons for this is we do not ignore customer complaints. We were not aware of this complaint until it was posted on Angie's List, we did not receive anything in the mail. This customer made no effort to contact us by phone and ignored my call. I left a message on her recorder after reviewing her complaint. That said the only thing I can do is get my crew's side of it. We moved the customer's belongings out of storage, the mover that put her in storage did the unusual step by leaving their quilted moving pads on her furniture. We had to remove the pads (that she gladly sold to us) to move her furniture as the pads were falling off, getting underfoot and wrapping around our dolly wheels. The customer at no time during the move voiced concern, nor pointed out any damage to us. However, the customer made it clear approximately every 30 minutes that she expected us to work a fast pace. This was a three man professional crew who felt pushed all day. At their drop off there were approximately 9 people grabbing and moving her belongings besides my crew. To point a finger at us and blame us for 100% of damage is unfair. We are not infallible, we are human, and we are very reasonable. We always give our customer the benefit of the doubt. My driver did admit he had a smoke while unloading and for that I am sorry and that will not happen again. One of the helpers did have one ear bud in one ear (not both) so he thought he could hear. I have taken steps to insure that wont happen again, but I also feel that a hand gesture would have gotten his attention if nothing else as he is a very conscientious and caring worker that I have known for over 15 years. Last but not least we do use what is known in the industry an item called a "speed pack". This is an item that makes moving small items very efficient. These are a tool we use to save our customers money, we've used them for years and this is the first time I've been told we literally threw a customer's items in them. I feel this customer is greatly exaggerating our handling of her small items. All that said I am open minded and open to discussion if the customer would just take the time to call and talk to me as I have had zero communication from this customer. Sincerely, George Burns President"
Note that we moved only furniture, as we handled all the boxes and smalls ourselves. I would certainly use the company again and will recommend them to friends.
Licensing
State Contractor License Requirements
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