R J Owens Roofing & Construction Inc

I contracted with RJ Owens in August to replace my roof. The quote stated that they would be replacing any and ALL rotted wood. They performed the job and I paid them over $19,000. During Hurricane Milton, soffits came off and the wood beneath is totally rotten. I reached out to Johnny to see if they would remedy it. He said that if the wood was rotten, it would have been replaced and the roof would not have held during the storm. But the wood is absolutely rotten. I paid them to do a complete replacement and would not have known otherwise had the storm not blown my soffits down. Buyer Beware.

I have worked with Mike Cappucci on multiple projects related to my home and the work on my roof is always done on time and within budget. He is excellent at communicating the right level of details so I understand what is going to happen and what options I have. I would highly recommend Mike at RJ Owens Roofing.

RJ Owens Roofing damaged my 6 yr old ac unit and would not make it right. They damaged the wires/cables around my outside unit. Those wires immediately shorted out and blew my transformer. I had the same ac co that sold, installed, and does my yearly service check do the repairs. The cost was $474. RJ Owens Roofing agreed to pay only for the new wires but not the most expensive part which was the blown transformer and labor. They claim because my style of unit was not built with an internal fuse protector they should not have to pay for the damage their employee caused. The ac co owner explained that this is a design many brands use and does not in any way lessen the value of the unit. The perceived quality of my ac unit is no business of a roofing company to judge. It doesn't matter what style of unit they think I should have had, my unit design was not defective and was rated well. The bottom line is it worked perfectly until they damaged the wires which shorted the transformer. I deserve to have my ac restored to the same working condition it was the moment before they damaged my wires. Terrible customer service.

They were excellent. There were some issues but they came right out and took care of things. I would hire them again.

See explanation above

As advertised.

Workers arrived as scheduled and did work as promised. Job took one day plus two hours on second day. They were extremely tidy -- cleaned up so well you couldn't tell they had been there. Cost was within my desired price range. Well pleased with their work.

unknown

We needed a whole roof replacement and had heard horror stories regarding roofing companies in the Tampa Bay area, so we set out on the daunting task of getting bids from various companies. Most of the companies acted like it was a chore to come to our house to give a bid and the ones who did come had clauses in their contracts which stood out as being shady or gray areas. So, we asked a neighbor whom we trust and has been in Saint Pete for decades and he recommended RJ Owens. I called the office and the lady who answered the phone, Sandy, was more than happy to send someone to give a bid. I received a call from Gayle within hours and had a bid within 24 hours (he even worked around my schedule and met with me at 7:45 at night). He explained the bid and spent over 30 minutes with me showing what makes RJ Owens different from other roofers in Tampa Bay. They use hot dipped galvanized shingle nails with are highly rust resistant, in contrast to the other companies I had contacted. These nails lengthen the life of the roof which is good for homeowners but not for roofing companies....and RJ Owens is one of the only companies who use these nails. They also do not use "peel and stick" which traps moisture in the roof deck and causes rotting of the deck. This shows that they are more concerned with making the customer happy and being honest in their business practices. They also do not have the "gray areas" I had read in the other roofing contracts concerning wood replacement. In RJ Owens contract, they put the amount extra wood replacement will be in contrast to all the other companies who put blanket statements like "plywood and wood replacement will be an added cost". I cannot express how happy I am with the experience with RJ Owens. Gayle kept me in the loop the entire time and even recommended shingle colors that would go well with our house and accent colors. I had also heard stories about the aftermath of roofing companies and roofing nails being all over the driveway and yard....we did not find a single nail. I would recommend RJ Owens to anyone who wants a roof installed by a professional, honest company without all the hassle and red tape that plagues other companies in the area.

12 years of leaking. They have been out many times to try and fix the leaking and it still leaks to this day. The supervisor was a really nice guy and attempted to fix the issue several times. In all honesty, we had leaks in two different places in the roof and one they were able to fix but not the other, unfortunately. They replaced tile that doesn't match the rest of the roof. They also didn't paint the concrete to match the tile.

Bob, the estimator, provided appropriate detail about proposed scope of work, was consistently prompt with follow-up to my concerns and questions, and was a pleasure to work with.  The large crew was on-site for 2 full days with smaller crews on-site for another 3-4 days.  A good bit of repair was needed to damaged beadboard on the eaves and I had to ask for them to come back and do some areas that they'd missed.  The fascia board replacement was pretty complex and labor-intensive; mid-repair there was a big rainstorm overnight which created a leak into the house where a roof tarp had not been secured; the foreman came out swiftly and got on the roof to secure the tarp.  In talking with the city inspector, I realized I probably shouldn't have asked Owens to do that fascia repair (they are roofers, not carpenters) but Owens worked hard to make good choices about the structural repair and I am satisfied with the result. Most of my communications were with Bob, the estimator and project manager, but it would have been helpful to have more contact from the foreman or crew chief who was on-site every day.

Since it was in a spot you can't see unless you go to the corner of the yard, I didn't notice until a few weeks after they were completed that they used brown shingles to replace the gray ones they peeled up on the regular roof in their replacement of the flat patio roof.  Also there were gobs of white muck they had gotten on the  shingles.  I called the foreman (?), Mike.  I had to wait until August until they came out and messed with it.  It didn't look much better, but I was tired of dealing with it and you could only see it from the corner of the yard, so I dropped it.  This was June 2013.
A couple of weeks ago, Feb 2015, my shingle roof started leaking, right at the closest place to the flat roof, leaving stains and damage to my family room ceiling.  I found another company with excellent ratings using Angie's list.  They are up on the roof now fixing it.  They can't believe the crappy job Owens Roofing did when they peeled up the shingle roof to tie it into the flat roof.  He went into details about they didn't cut the old  flashing and layer the new piece of flashing and didn't layer the shingles properly, with a whole explanation of why what Owens did caused the leak.  We had had Owens do two complete roofs for other properties in the past, but with a different foreman, Gale.  We were pleased with the work they did, and that is why I called them to do our flat roof.  
They caused me to have a $500 repair of my shingle roof, and I have yet to determine how much it will cost to fix my ceiling damage.  I just hope they did an OK job on the flat roof.
Also, I was told during the estimate that the fascia would be replaced free.  He changed his mind apparently and charged me for that too.

Initially R.J. Owens Roofing repaired leaks in three areas of our tile roof. After a few months one leak reappeared two feet away, on the same exterior wall as the first soaking and ruining the carpet in that area.. A second area of repair done by Owen was also leaking as evidenced by the stain on the ceiling. We called them out as there was a warranty. In the first location, although it was two feet away from the first leak, they said it had nothing to do with the first repair. In the second location, they denied there was even a leak. We paid them to repair the first leak a second time accepting their word concerning it being unrelated to the first repair. Since they said the second leak was not leaking again, we left it alone. After this repair the tiles were put back in a haphazd manner, not at all they way they were placed prior to the repair. It looked horrible from the street. A few months later, still during the warranty period the leak re-emerged in the same exact place as before, wetting and ruining the new carpet, pad and tack strips that were installed. The second leak, which they said was not leaking was in fact leaking as evidenced by an expanding ceiling stain in that room and the wet to the touch ceiling. Again we called them out and the representative stated that neither were leaking. After several calls to the owner, he finally came out to our house. He too said there was no and quot;moistureand quot; in either location and declared there to be no leak for which they were responsible. Adding insult to injury he was rude and insulting. As for the tiles not being put back as they were prior to the repair he stated that it cannot always be done. What? The other three areas of repair looked the same as before the repair from the outside. We requested a refund, because we did not want them working on our roof again, which they denied. We turned to the BBB and the company denied responsibility.
When a subsequent roofer was hired and opened up the area of one of the repairs, he called the work inappropriate and amateurish. It has come to our attention through the person who gave us this company's name that another party she referred to R.J. Owens Roofing had a similar problem with the leak re-emerging. AVOID THIS COMPANY.

Great service, quick and very clean! I would highly recommend them!

Could not ne happier !!!

The leak continued. I called them 4-5 times and they would not get back to me until 2 months later. He came back and offered to re-quote the job but he was not taking any responsibility that the leak continued. I had other contractors look at the work and they said he used the wrong materials and they did it incorrectly. Everyone else I talked with also said that he should have replaced the rotted wood which he advised me not to replace. I called them today and told them this but he made some smug comment about how and quot;other roofing contractors talk bad about other work and he does not do thisand quot;. This is just stupid I don't care about if he does or does not talk bad about others work I want the problem fixed and done correctly. I am now going to other contractors and this $585 was a complete waste of my money.

They were really good, prompt, and professional. They have a good price and I really like them. It only took 2 days, so it was really quick. We're really happy with them and was impressed with their work.

Work was done well. A small area of rotten wood was overlooked on a front porch. I contacted them immediately and they assured me they stand behind their work and would fix it. Although it took several calls and a few weeks, the rotten wood was repaired. Overall, the entire job was done well and I am very satisfied.

I called RJ Owens Roofing on the recommendation of the home inspector and the real estate agent that helped us in the process of purchasing a duplex. Their field supervisor, Gayle, called me a day or two later to arrange an inspection of the roof. We don't live on the premises, so he went to the duplex and introduced himself to the tenants living there and inspected the roof, then he called me that night with an estimate. Their estimate was right in the ball park with most of the other roofing companies we talked with, but RJ Owens follow-through made them stand out. Gayle's knowledge as a field supervisor, rather than being a salesman, also instilled a greater sense of confidence for us in RJ Owens. They worked with us to make sure we had the roof we wanted - one built to last 20 or so years and stand up to low level hurricanes and the blistering Florida sun.
They were able to start the job a few days earlier than projected and in a day and a half completed the work. They left the yard and drive area clean and free of debris. The final cost came in within $100 of the estimate because we had a lot of rotten plywood that had to be replaced. We are thrilled with the new roof and working with Gayle was a pleasure!

He's really good and he's the best. He was out and people were still booked up but he came out relatively quickly and did repairs and I was very happy with him.

Work done as scheduled. A few weeks later I decided I did not want a vent that I had previously told them to leave when they did the roof. I offered to pay for them to remove it. They removed it and repaired the roof at no charge. The work was done in 1994. I have had no problems at all with the roof. I would highly recommend this company.

R.J. Owens and their employees were very helpful and professional. They completed the job on time,
and cleaned everything up and hauled away the debris. They explained how to get an energy rebate
and a discount on homeowners insurance. Everyone was very easy to work with. I would definitely
recommend this company.

Once we approved the project, John - the foreman for our project - took over. He was very responsive to the many questions we had including the installation of Hurricane clips on our 1961 home, extra ventilation for the attic, installing bathroom vent on the roof, how they were going to coordinate with the other contractors. John and Al (the team lead) went to great lengths to keep us at ease and informed as to the status of our projects. They even took pictures of the roof for our insurance.
One example, as some may know, in Florida, intense storms can appear in a moments notice. That happened during our roof replacement. Al and John did what they could to ensure that the roof would not leak, but a small gap opened up during the storm. John came out to our home on a moments notice and sealed the leak on our roof in the rain at night.
John and Al were very cooperative and helpful to the other contractors we had on site at the same time. We had an electrician (running power to the bathroom fans) and HVAC people who removed the existing package unit on the roof. It really put us at ease that Gayle and John took on coordinating with our other contractors on this project.
We are very impressed with the work ethic and performance of Gayle, John, Al, and their team. We are going to use them for any future project we have. Gayle was very responsive to all our concerns while the project was underway and really looked out for us.

Everything went totally as expected.

The job foreman, Armando, was very professional and thorough. After the tear off, there was not one spec of trash, garbage, debris or nails anywhere on my property.

The work was very noisy at its peak and I would recommend not staying at home until it is concluded.

I had a wind mitigation report prepared after the work was complete by my home inspector. He indicated that the work was top quality.

I was so pleased with the whole process that I sent a letter to Mr. Owens directly. (I did not work directly with him during the bidding process and the installation.)

The people who did the work were fine. They were professional and responsive. Overall, the work was fine. I would use them again in the future if necessary.