JERRY'S AIR CONDITIONING

Prior to purchasing this home, a home inspection was completed and they found the temperature differential was 15.5 degrees - Typically, 16 to 22 degrees is desired for proper cooling. A low split can mean low refrigerant levels and a high split can mean there is restriction in the system. Both symptoms need remedied by an HVAC contractor. In order to close on this house, the previous owner called Jerrys Air Conditioning to have the HVAC serviced. In review of the invoice, the technician serviced 2lbs of refrigerant and completed a diagnostic. I was concerned the technician had to add 2lbs of refrigerant, so I contacted a different company to provide a second opinion. In speaking with a technician, we reviewed the service invoice from Jerrys Air Conditioning Company and he confirmed low refrigerant typically means there is a leak, or leaks. I asked him to perform a diagnostic and his results found a leak in the inside unit and a leak in the outside unit. If Jerrys Air Conditioning performed a diagnostic, the leaks would have been detected and the issue would have been resolved by the previous homeowner. Based on the second opinion, I am being told the leaks cannot be fixed and a new unit is required. Due to a misdiagnosed service by Jerrys Air Conditioning, I am asking Jerrys Air Conditioning to provide a full concession on replacing the HVAC system, as I should not be responsible for replacing the entire unit at my expense. On September 3, 2017 a certified letter (outlining the above information) was mailed to Jerrys Air Conditioning and signed on September 5, 2017. As of today (November 11, 2017), I have not heard back from them. I cannot recommend this company.

unknown

It went great! We've used their services before because of their prompt, courteous service.

Terriffic! They came through in a pinch and got the work done when I really needed it.