DURING THE SECOND WEEK OF JULY 2005 MY HUSBAND CONTACTED ALEX PETROSKI ABOUT THE DRAINAGE PROBLEM. AFTER SURVEYING THE PROBLEM, OBSERVING DOWNSPOUT LOCATIONS TAKING ROOF DIMENSION MEASUREMENTS, HE WENT TO HIS OFFICE TO DO SOME CALCULATIONS. 7/25/05 WE RECEIVED HIS ESTIMATE OF $4,240. WORK START WAS DELAYED A WEEK DUE TO VACATION BIBLE SCHOOL ACTIVITY. WORK COMPLETED 8/19/05. ALEX REPEATEDLY ASSURED US THAT IF WHAT HE DID TO FIX THE PROBLEM DID NOT DO THE JOB-HE WOULD STAY WITH THE PROJECT UNTIL HE GOT IT RIGHT. WHEN WE REALIZED THE SYSTEM WAS NOT WORKING, MY HUSBAND TRIED SEVERAL TIMES TO CONTACT ALEX. HE HAD ARRANGED TO BE HOME ON THE AFTERNOON THAT ALEX WAS TO COME BY TO EXCHANGE THE PUMP. DURING THE WORK, ALEX AND HIS ASSISTANT, WOULD SHOW UP ON THE DAYS THEY STATED, AND WERE POLITE AND CLEANED UP AREA BEFORE THEY LEFT. WE WERE SURPRISED/DISAPPOINTED AT HIS SUDDEN LACK OF RESPONSE. WE HAVE HEARD NOTHING SINCE 10/16/05 AFTER SEVERAL CALLS AND MESSAGES.
Description of Work: DRAINAGE PROBLEM: DURING HEAVY RAIN (OVER 1' IN 30 MINUTES) FENCED BACKYARD W/POOL OVERFLOWS. ALEX'S SOLUTION: FRENCH DRAINAGE SYSTEM W/1 HEAVY DUTY HIGH VOLUME SUMP PUMP IN LARGE DRAINAGE BASIN; 140 FT HAND DUG DRAINAGE DITCH AROUND POOL CAGE DOWN SIDE OF HOUSE USING 1X3 RIVER ROCK (WHITE ROCKS WERE USED); TIE IN 3 DOWNSPOUTS; LINE RUNS FROM DITCH UNDER SIDEWALK TO STREET. HE WOULD COME BACK EVERY QUARTER FOR FIRST YEAR TO CHECK THE PUMP. HE ASSURED US THAT HE WOULD COME BACK AS MANY TIMES AS IT TOOK UNTIL THE SYSTEM WORKED TO OUR SATISFACTION. WORK COMPLETED 8/19/05. FIRST HEAVY, FAST RAIN WAS ON 9/21/05. WATER ROSE IN YARD & ON POOL DECK. THE SYSTEM WAS NOT WORKING EFFECTIVELY. E-MAILED 8 PICTURES OF THE AREA SO HE COULD SEE THE PROBLEM. CALLED ALEX REPEATEDLY. NO RETURNED EMAILS OR PHONE CALL. FINALLY REACHED HIM ON 10/16. HE HAD 'NO EXCUSE' FOR NOT REPLYING. HE DID KNOW HE NEEDED TO REPLACE THE PUMP WITH ONE THAT WOULD MOVE THE WATER FASTER. WOULD BE BY 10/18. NO SHOW/NO CALL.
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