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Bright House Networks

Services we offer

High speed internet, cable.

Reviews
4.213 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
23%
3
15%
2
8%
1
0%
Showing 1-13 of 13 reviews
Michael B.
Apr 2017
5.0
Yes, I recommend this pro
$137
Timely, responsive and professional installation.

Howard M.
Jan 2016
5.0
Yes, I recommend this pro
$58
unknown

Reginald S.
Sep 2015
4.0
Yes, I recommend this pro
$175
They are just so expensive.

Patricia F.
Jul 2015
5.0
Yes, I recommend this pro
$80
Technician showed up as scheduled. Was very professional. Set up TV, accessories and all wireless devices . Answered all questions and left his contact information in the event we needed further assistance.

Julayne B.
Jun 2015
4.0
Yes, I recommend this pro
The rep was extremely friendly and professional. He did a good job and didn't try to upsale.

Lynne C.
Apr 2015
2.0
Yes, I recommend this pro
$185
The cable operates fine but the internet doesn't.  I had to get my own router for the internet. 

Maryann M.
Apr 2015
3.0
Yes, I recommend this pro
$161
They are offering promotional services to new customers under 100$. But people who are retained on their things are getting the brunt of the upgrades. I have a 15$ increase. So I called them and asked why should I be paying for your new customers. People are switching from Dish to Direct and to something else to get the lowest price. They are cheating their existing customers. In addition to that, my internet speed is 40 MB and they did a global upgrade to 75 MB for everybody without any charge. That is what they said. Two months later I am getting a bill which is up by 15$. When I told them that I want to go back to my 40, they said 40 is not available and you have to go down to 35. I don't know why they are doing all these stuff when I was happy with my speed. Why should I pay extra when there is no change in service. But a brand new customer can get it for 99$. This is terrible.

James L.
Apr 2015
5.0
Yes, I recommend this pro
$86
unknown

Lori R.
Jun 2014
5.0
Yes, I recommend this pro
The serviceman was amazing. He was very knowledgeable and he was very patient with my 90 year old father. He was very impressed with my father being able to program his own remote, even at 90. He praised my father which was very kind. He did not seem in a rush what so ever, and took all the time we needed to feel good about his visit. He did make us feel uncomfortable and even had some great suggestions for us, like purchasing a Universal Remote at Best Buy to make our lives that much easier. Overall, he was the best Bright house tech we have ever seen.

Cookie B.
Jun 2014
3.0
It went fine, but it took several ser ice calls to get proper service and they kept raising the price

I miss Verison

Kim K.
Jun 2014
5.0
Yes, I recommend this pro
Very professional and helpful.  Not only explained how to use the new system, but made sure EVERY device connected to our internet was hooked up, including all cell phones,  2 ipads, 3 laptops, and 1 desktop.

Margaret G.
Aug 2013
5.0
Yes, I recommend this pro
$176
They are always very prompt.  I like them that they are always very friendly.  They always come and fix whatever needs fixing.

Anders B.
Apr 2013
4.0
Yes, I recommend this pro
$40
I've just been in touch with them once when they were here and connected my internet connection. He was nice and did the service fast. He was very positive and did a good job. I don't have any criticism on how they did it. I get disconnection in the internet now and then, I'm not quite sure if it's the cable problem or what but sometimes it's still working so I'm good with that, I haven't called them back because it's not a big problem.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Bright House Networks is currently rated 4.2 overall out of 5.

No, Bright House Networks does not offer free project estimates.

No, Bright House Networks does not offer eco-friendly accreditations.

No, Bright House Networks does not offer a senior discount.

No, Bright House Networks does not offer emergency services.

No, Bright House Networks does not offer warranties.