BRIGHT HOUSE NETWORKS

Ever since Spectrum took over Brighthouse Network, the price of the service has gone up (18%+ this year) and the quality of the programming, cable box capability, internet consistency and service have gone down. This is supposed to be entertainment, and information, not aggravation. I was a customer for over 20 years. I am done. Time to try something different. Direct TV here I come.

As expected

They're good, and if you have any problems they'll try to get it done as soon as possible. I guess their price is competitive.

Because I had been a customer since I relocated to Florida for 3 years, I was informed that I would be grandfathered into my services when I moved from one location to another. I expected a small increase with the same bundle package I previously had, However Bright House (now Spectrum) transferred me as a new customer and it affected my channel lineup/services. I am paying a little more but I lost so many channels that I favored/watched. If I want to add them, I would be paying a whole lot more. Also I don't use a landline phone any longer and wanted to do away with the service. The Spectrum representative said if I remove the phone service, I will pay more money a month that I was better off staying with the bundle.

There are underground utilities in this neighborhood, and the first installer couldn't find the cable source. The second person did and connected it so that service was fine, but the cable was left on top of the ground, with the indication that someone would come within a week to bury it (running across my next door neighbor's yard). After more than two weeks, no one had come, so I called. In a couple of days, the cable was buried, but they accidentally disconnected my neighbor's cable. She had to call someone to set it up again. I like BrightHouse/Spectrum cable on the tv, but service has always been unpredictable.

Before he told me what he was doing, he installed the cable from the roof, down thru the fascia of the roof and down along the outside of the house, drilling holes into my new siding! I couldn't believe it when I saw what he did but it was already done. Why didn't he let me know first that he was going to drill into the expensive siding that I had installed on my house? Very uncommunicative.

Great! On time and professional (actually early). Service worked well and the technician helped me with the remotes so I could watch TV right away.

Professionally installed. Pay 49.00 per month for high speed 100mbs, but get 113 Mbps consistently. Very happy with the service. We have only had one outage that lasted an hour in the last 10 months. This is a great deal compared to ATT, who can't even come close to touching these prices with this speed! Will never go back to ATT again.

This is not a good service. I will not be using them again. All they want is money with bad service.

We called Brighthouse to come out because our internet and cable box wasn't working. They came out finally on 8/23. Stayed for about ten minutes just to tell us that we would have to reschedule because we have a bad wire not just a bad box. Installed a booster for internet (still didn't help). We rescheduled for Friday 8/26 between 4pm and 6pm. I called Friday morning to confirm the appointment since i hadnt received and email or call to confirm. I called at 5pm to confirm again, still no call from technician. I called at 558pm to confirm again and still not tech. The guy never showed up or called. So now this is twice my husband had to take off work to be there and nothing has been done. Called this morning and we have to take off again and wait until tomorrow for him to come out. Brighthouse is nothing but a huge headache. So now have we not only been without cable for two weeks, my husband has lost 9 hours of work in a weeks time. Of course they refused to credit the account. I am so over this company and their horrible services.

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We just have some problems with the quality of our internet service. It gets dropped every now and then. As I recall, we had to take back the first cable box we had because it was not working right and got it replaced.

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Brighthouse has the worst customer service of any business that I have ever dealt  with.   I've had trouble with my internet and cable for months.   They cannot seem to make things work.    The final straw is that I recently purchased a pay per view event that wouldn't work - it was pixelating and freezing up.   They refuse to credit my account for the amount of the purchase.   So they are charging me for something that they didn't deliver on.   Save yourself the hassle by choosing another vendor for TV, Phone and Internet.   Countless phone calls with terrible customer service.   

This company has been a nightmare from day one. Unstable internet connection (at multiple addresses where we have lived), Price changes, downgrading our services with no notice, and HORRIBLE customer service. 
We have a technician in our home at least once a month to try to "repair" our internet connection.
Most recently,They downgraded our cable service to basic cable without notifying us, to the point that i called to complain that some channels were missing, and they sent a technician to my address. I stayed home from work for this service call, just to be told that those channels were no longer included in my cable package, and I would need to upgrade and pay more to get them.
 
This month, they also took my card number over the phone to make a payment, and then proceeded to charge the payment to the account on file. Then told me it would take over a week to fix the error. 
Customer service is a nightmare. They have previously told me they were giving me a deal to lower my monthly costs, and downgraded services without notifying me in order to do so. 
Bottom line, if you have the opportunity to use ANY other cable or internet service provider, DO IT. I've been locked in to Brighthouse at every address we have lived for the past 8 years in Florida, with no other available options. It's been horrible. We are buying a house next year and one of the things I am looking forward to the most is the ability to leave this company in the dust and switch to a different provider.

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