ARS / Rescue Rooter Tampa Bay

I’m disappointed that ARS / Rescue Rooter Tampa Bay is associated with Home Depot, as their sales tactics do not align with the professionalism I’ve come to expect from the Home Depot brand. My experience with ARS felt more like a high-pressure time-share presentation than a professional consultation. I contacted them for a simple quote, but instead of addressing my request, the salesperson tried to push me into financing one of four systems, all priced over $12,000. The pressure to get approved for financing, despite me clearly stating I just wanted a quote, was frustrating. The salesperson's approach was pushy and condescending, leaving me feeling disrespected and undervalued as a potential customer. If Home Depot continues to work with ARS / Rescue Rooter Tampa Bay, it could harm their reputation. High-pressure sales tactics like these don’t inspire trust and don’t reflect the quality and customer-first attitude I associate with Home Depot. I hope they reconsider this partnership.

We were quoted $2950 from ARS to repair the AC unit for a “failed part” and 5 hours of labor. Got a second opinion from an independent company (outside of Angiel’s list) who was able to fix the issue for $139. The second company was able to identify the issue in less than 5 mins. A rat had chewed through a wire which was an obvious and quick fix to them. We complained for the very expensive mid-diagnosis from ARS and Angie’s list cancelled the diagnosis / service fee charges by ARS.

The technician came when promised and knew immediately what the problem was. He had me up and running after changing the relay valve in the heat pump. The price was reasonable. I highly recommend ARS heating a d cooling.

AC unit was freezing up call ARS to come out and diagnose what was wrong with the unit. They came out on three different attempts to try and fix the unit on the third temp they told us the reason the unit was freezing up was because there was no flow in the ducts. They came out and gave us a price of $3500 to fix the problem and offered a discount of $1000 off to fix and replace all the ducts. My mother who is 89 years old bought the unit three years ago from ARS through Home Depot. I told my mother to not do anything and call out another AC company to see what was wrong with the unit. The other AC Company came out and gave us the same diagnosis but said we did not have to replace all the ducts. They charge my mom $304 to fix the bad section of the duct and she now has working A C. I would highly recommend not using this company at all. I also called Home Depot to let them know what kind of company they were putting in their stores. A company that cheats and robs senior citizens. Shameful

We bought a home in late 2020, and our home has two units that sit together side by side under a shelter porch area. One unit for the second master addition from 2010 with a 2 ton unit, another 3.5 ton unit installed in 2016. The larger unit backs up to our dryer vent. These details are important so keep this in mind for later. During 2021 we had multiple issues with the unit and our home warranty company sent their people out that they contract with and they determined it was a coil with a freon leak. Thankfully the AC kicked the bucket in December. The repair cost was so costly that we decided to replace the unit because the HVAC warranty doesn't transfer when you buy a house. After several quotes and diagnosis from various AC companies we decided to go through Home Depot with the guarantee they provide. All of the other AC companies noted that it was problematic where the units were located other than ARS initially. Home Depot contracts with ARS, so we went over various options and picked a unit that met our needs based on their recommendations. Before contracting we asked if the unit should be moved away from the patio that has 3 walls and a dryer vent. They said it's not an issue unless code enforcement says other wise. So in February of 2022 they installed a brand new unit, and replaced the hvac inside the garage as well. 11k spent on this. As the weather warmed up we noticed the AC was struggling during the day. In April/ May it was 78/79 degrees inside. I prefer it on the cooler side and I made that known. They assured us the unit would run at a comfortable 72 during the day. We work from home, so this is important to us. In May we called ARS and they sent a technician out to our home to diagnosis the issue. The patio in which the units sit was putting off so much heat it was 120 degrees. He said it never should have been I stalled there. He proposed a plan that ARS (at their expense) would build something to direct the heat out. Months passed and we've heard nothing. It is so hot on that patio the ceiling fan warped now and a fan blade melted off and killed cacti placed back beside the units. Completely fried. I cannot use my dryer without my unit over heating and shutting off. I have piles of laundry because I have to sacrifice the comfort of my small children and pets over clean clothes. My mother is kind enough to let us do laundry over at her house. When you have a mortgage and an over priced 11k installation, you should NOT be chosing between 75-77 degrees at night inside or clean clothes. In July, my husband has spoken with multiple supervisors and the installation manager with promises made only to be ghosted. We've been promised a relocation at Ars expense. Your own technician declared it wasn't installed in the correct location. We have window units installed so I don't baked to death when I use the oven to cook meals. We were told the unit would be relocating. It is now August and we are still sitting here sweating like pigs. My electric bill is through the roof, my plants on that side of the house are cooked, a brand new ceiling fan is broken. And I have an brand new 11k unit that cannot perform properly. Without resolution or compensation. Even with the previous failing AC we did not experience any of the above.

ARS showed up on Jan. 29th, 2022. I told them I had a thermostat issue. The tech, Yukon decided to carry out testing on the unit outside first whilst the system is running. He left his equipment attached to the compressor, then came back in and open the air handler without disconnecting the electricity. He claimed that when he opened the air handler there was a loud bang. I asked him what happened, and he said he does not know. When I asked again, he got agitated, raised his voice, and started making up a bunch of excuses. I asked for a diagnostic and he said he would email it straight away. I never got the email until 3 days later with fabricated lies that my unit was not working. Instead of fixing what he caused, he tried to upsell parts from $1100 up to $7000 in repair. Then he tried to schedule a Home Depot, comfort advisor to my home to sell me a new unit. they said they could be there within two hours to give me an estimate!!. I realized that this is some kind of scheme that ARS is planning across the board. They SABOTAGE your UNIT TO UPSELL YOU A NEW ONE because the techs get paid an extra commission if they can upsell. ARS left me without AC, at a freezing temperature of 34 degrees. I have tried to contact them to fix my AC and kept giving me the runaround. The branch in St Pete has bad customers service and Yukon the Tech was rude as ever and a blatant liar. From the moment he entered my home he had a RACIST STEREOTYPE attitude towards me because a black woman. From what I have been through with them, I would never trust any of the techs there. As for what I am concerned, they violated my property and left me with a broken AC. They are dangerous and i would not trust them with my life.

Terrible! They would promise that someone would come for an estimate at 12:00, then 3:00. No one came. A tech who had identified the problem called after 3 hours since his pending "immediate" phone call, He apologized for the lack of response and said he was coming to my home to write the orders himself. He never came. I spend 2 days on the phone with this company. They don't return calls. They do not leave messages.

Our family was away from the area when my wifi thermostat sent me email messages with fault codes on my HVAC system. Shortly thereafter my system was not functioning and the temperature began to rise. I called ARS who had installed the system 6 years ago to report the issue and called a friend to let them into our house and observe. ARS scheduled a visit that day and arrived late in the afternoon. Their diagnosis was that the system needed a new blower motor and a new computer board in the air handler unit. Both of these parts are under warranty but I was told that the labor fee for this would be $975 and that I had to pay at that moment before they could order the parts and schedule a time to install. The price seemed high but being 2 states away and having no air condition I paid. I then spent the next three days calling to find out when the parts would be in so I knew when to return to Florida. A very frustrating issue that i have is that you can not call ARS direct. All of their published numbers go to an ARS/HomeDepot answering service who are very nice but all they do is pass you call request on to ARS who would never call back. Finally on the 6th day I received the call from ARS that the part was in and we coordinated their visit for 2 days later allowing me time to drive back to Florida. ARS arrived around 9:40am and replaced the parts which seemed to be a simple plug and play transfer which took about 2 hours. The system was back on-line. The tech gave me his cell number and told me if there were any problems to call him. The next morning I started to receive the same codes that started all of this. I called the tech and left a message. Called the tech 4 times over the next 6 hours and 1 additional time to the call center - no response. The tech called me around noon the next day and told me to turn the power off at the breaker box for both units, wait 10 minutes and turn the system back on. Did so and still got the codes. Called the tech again with no response. I gave up. I went to the Carrier web site and looked up dealers in this area. Interesting to note that ARS is not on that list. I selected a company that is Carrier lists as a distinguished awarded dealer, factory authorized and has NATE certified technicians. I chose Bay Area Air Conditioning and they were her the same day that I called and have worked on the system continuously. They even had to replace the motor that ARS put in. Their charge for that was around $150. Big difference in price, quality, response and you always get to talk with someone. I will never use ARS again and Bay Area has gained a new customer. I don’t think Home Depot is well served by their association with ARS.

Very good! They're professional and friendly.

final price came in much lower than the estimated repair price. That most certainly never happens. Appreciated Josh for being honest and working around a thunderstorm to get the repair done.

Required three additional visits to complete installation and correct related issues. I have seen some inconsistencies with technician knowledge of the system. Was told the service manager would call us, but we never did. After several calls on our part, everything was resolved.

We've been customers of ARS since it was Leons A/C. Leons/ARS has installed and maintained our whole hose system for over three decades. All in all the service has been satisfactory with two exceptions. Nine years ago ARS sold to us and installed a completely new system, compressor, air handler, ductwork, gas heater, etc. New everything. The compressor was made by Goodman and we were told by our salesman that Goodman made the universal best product available. Better than Carrier, better than anything on the market. Now we are told by our technician that ARS no longer sells Goodman as it's just an average, piece of equipment made with cheap parts and is no better or worse than mid-grade compressors. I guess the answer is "don't believe the salesman." Second issue. When you purchase a maintenance contract, it includes two visits a year by an ARS technician who will test and inspect the entire a/c system. We have found an ARS tech who is absolutely fantastic. He takes as long as necessary to inspect and test every component and he explains all the processes. We ask for him by name and will accept no one else. Other techs have spent the minimum amount of time checking the a/c components and another hour attempting to sell us all manner of expensive goods and services. I don't know if ARS instructs their employees to hard sell and upsell products and services but it's annoying. I would guess that this practice is costing ARS customers Just sayin'

Float switch cost 14.00 max charged 140.00. Capicitor cost 7.00-24.00 charged 281.00. 2nd capacitor cost 7-24. Charged 240.00. This was on top of a "service plan" ripped off my elderly disabled mother. DO NOT HIRE!!!! I called corporate relations and they told me it was a done deal after paper work is signed. So price gouging and elderly abuse is there mission statement at ARS.

ARS installed an AC unit in our home as a contractor for Home Depot to replace our old, broken unit. They never applied for a permit with the city and no inspection was done! The installer was rushed and left a mess in our house. The unit never cooled our home well (it took hours to cool the house by two degrees) and was expensive to run. We had technicians out on multiple occasions but when they were never able to resolve the issue we used Home Depot’s money back guarantee to return the unit. Will never use ARS again, and very disappointed that Home Depot uses them as a contractor.

The technician tried to scare me into buying a new unit or multiple pieces of my existing unit. His estimates were very high, and his approach was very easy to see through. I would not use or recommend this company for any service work.

They installed a/c unit, ducts, all of it. They are quick and friendly. They were in and out the day that they promised.

Fine. I've used them for years. I pay I think $120 for twice a year maintenance. They're supposed to call when they're on their way, and it depends on who the serviceman is. They tend to forget that and they just show up. They'll give you like an 8 'till noon or a noon 'till 4 time frame for them to come out and they'll call you before they come. And if you pick one you expect hem to be here sometime in that time frame and that's when a lot of times they don't show. They show up later.

Bought 2016 but they installed a 2015 unit and altered the date on the sticker by changing the 5 to a 6 to pass it off as a 2016 unit shady. Have had it repaired 9 times within a year. I cant trust this unit and want a new one because this one is obviously defective. .but they have refused to replace it. This has been nothing but trouble dont use this company

They are a certified Home Depot Mitsubishi mini-split AC installer, so after contacting Home Depot they sent out a rep from ARS in order to quote the installation of a three unit air handler and compressor. At first the sales rep told me because I had three separate offices that I would have to buy three Mitsubishi compressors along with three separate air handlers probably costing upwards from $15,000. He then wrote a quote for a Toshiba/Carrier unit at just under $9,000, which seems to me like a bait and switch and then refused to separate the hardware from the labor cost on the quote. I looked up the unit which he quoted and it can be purchased online for less than $3,000 including delivery. So the labor quoted was $6,000 of the quote. Even more strange is that I have already run the 220v electrical to code, poured the concrete pad for the compressor and have the three rooms prepped to simply hang the air handlers and run a line set. Since these are unfinished framed rooms without drywall, this is a job that I can do myself in less than 4-6 hours. Does $6,000 seems a little bit high? Even if it takes 8 hours, that is still $750 per hour. My attorney only charges me $150-200 per hour. Strange...I asked if I could pay an hourly rate instead...nope, i was told they have mouths to feed and that the price of copper needed for the line-sets was incredibly expensive...so the price is what it is...LOL. Unless you are rich and have money to burn, then ARS may not be the company for you.

Horribly ongoing, a 3-4 day job is going into its second month now. Cant get mgnt to return calls. work is very sloppy and unprofessional, hazardous even. NO CLEAN UP. techs dont seem to be certified or even trained properly. Techs have done as much damage to the house as repairs. Very frustrating and ongoing process. NO NOT USE THESE GUYS!!! THEY LIE FROM THE START, YOU JUST FIND OUT LATER ON!!!

not good they forgot things and had to come back to fix, left some of there equipment on property. brushed off when asked about inspection for work done like it didn't matter, inspector had to call for them to finish something before it could be signed off.

They are very thorough and professional. They explain everything they do, especially if I need something fixed.

.

I had 8 different service providers give estimates this company was pretty much the only one that helped me out. had service tech don give estimate n Inspection for new units was amazed of how fast n knowledgeable he was to have a plan together in less than an hour explained everything clear n step by step n had them install 2 new units the next day unbelievably quick. Two techs worked all day to put brand new units in hard workers n talented skill I am pleased with everything with this company highest rating should have an s