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LEES SCREEN SERVICE
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Exterior Surfaces - Powerwashing,
About us
Local family owned&operated full service screen repair company
Business highlights
18 years of experience
Services we offer
Homes. All aspects of screen maintenance, Partial;MISCELLANEOUS SCREEN ENCLOSURE make overs PRESSURE WASHING- porches, Rescreening;SCREEN ENCLOSURE REPAIR, and cleaning Painting, debris removal, leaks and more!, painting, patios, removal, renovation
Accepted Payment Methods
- CreditCard
Reviews
4.334 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 6% | ||
| 3% | ||
| 0% | ||
| 15% |
Showing 1-25 of 34 reviews
Sam S.
Sep 2021
I cannot believe that I am seeing 5 star reviews for this company! The total lack of respect for a customer and inability to perform a job as promised is appalling. I had to loan the guy a tool to remove the screws that were "too difficult" to remove. On top of that they LIED about the price. The e-mailed invoice and handwritten final invoice had two different prices. (of course in their favor) I will gladly share our experience with anyone thinking about using this company. I don't want anyone else ripped off by them. Sam Strickland cell 904-993-3311 or email [email protected]
Lisa B.
Mar 2021
I requested a call through here, no response, waited called the office, left a message, more waiting, more excuses....made an appointment. End of day of the repair they cancelled, after I, the homeowner adjusted my day and waited around long past arrival and then you get "sorry can't make it." New day and time, guy arrives when I am NOT home, Back and forth I go with tech, trying to explain via picture, text and verbal where it was. All the while I am at work on the clock. Point being this was a very TINY hole. Does job, leaves, no invoice. I thought well job was so tiny and I was a repeat customer wasn't worth charging me and owner lives up the street. Not out of his way. Nope secretary calls for pmt, back and forth about getting money inconveniencing me at work. I arranged to meet her at MY job, to help them out and be nice, gave directions etc, a no show to get money. Seriously!!! Another two weeks go by, another call for pmt. Owner comes by, of course an HOUR late... to get his money. I showed him how small the job was, said I would pay cash for the less then a twelve inch piece, he gave me a $10.00 discount off the $125.00 fee. And asked if I was ok with that? Can you spare it after all the back and forth! But they are good, decent Christian people. HOW HAVE THEY BEEN IN BUSINESS THIS LONG?! SHOULD HAVE PAID ATTENTION TO THE OTHER POOR REVIEWS.
Scott Y.
Mar 2019
excellent work. showed up on time and.work was completed in a very professional manner. I recommend this contractor.
Ron H.
Sep 2018
Contracted with this company to do some repair work on our screen enclosure. Part of this work included installing a new door. The new door included a defective automatic door closure. When the company was notified, they reluctantly agreed to come back and "check it out" but held open the possibility that they may charge a service call fee for doing so...I made it clear that would be unacceptable to charge me to replace a defective part. They chose the service time and date then failed to show up. When called for the no show the owner said "they forgot me". They made a new appointment and AGAIN they failed to show up. I again reached out by emai giving them a chance to explain and this time they simply ignored the contact. If you're looking for a quality product/repair from a company that stands behind their work DO NOT ENGAGE Lee's Screen Service!
Response from LEES SCREEN SERVICE
"Thank you for your business, I'm am sorry for rain delay. I hope you have a blessed year!"
Victoria R.
Dec 2017
He was attentive and made the screens that fit! They were ready when he said they would be!
Response from LEES SCREEN SERVICE
"Thank you for the kind words! We try to make happy customers! It is nice when someone takes notice of our efforts. We treat you the way we would treat our family! I know you will have a blessed new year and on !"
Cassandra E.
Oct 2017
The gentleman who came out (I can't remember his name, but it was the house in OP by Moody Ave.) worked very hard for several hours and did a great job. He also replaced a broken door hinge. It is not easy work, climbing out onto a screen porch, and we appreciate it! We will definitely use your service again.
Lewis R.
Aug 2017
The repair technician named Mike (I did not know him from Adam) arrived on time, well within the window of time specified. He provided a quote. Any repair of this nature and extent is expensive, but the quoted price was very reasonable. I authorized him to do the work, and as he had available time today, we agreed that he would go ahead and perform the repair work immediately. The technician worked steadily, without taking a break and without spending time on the phone like so many workers do. He was a REAL worker! Upon completion, after taking down his ladder and beginning to put his stuff away, Mike (the technician) looked up and noticed a tiny buckle in the screen. Instead of leaving (like some workers would have done), he pointed it out to me, and put his ladder back up and climbed up on top of the screen room and went back to work, fixing the small issue to perfection. I do NOT rate work as excellent unless it really IS excellent, as this repair job WAS. In today's world we rarely find people and companies like Lee's Screen Service that are reliable and conscientious.
David A.
Jul 2017
I was impressed with the skills and professionalism displayed by this individual, and will surely use this company again in the future.
Response from LEES SCREEN SERVICE
"Dear Mr. [Member Name Removed] and family, thank you for taking time to write a review! Please let us know if we can help you with anything. It was our pleasure to work with you. Enjoy your new screen ! Sincerely, Lee Petty"
Ingrid S.
Jun 2017
terrible * workers very unprofessional * didn't show up when they were supposed to * left cigarette butts all over yard * 1st repair job bent the plate and made extra holes on lanai screen frame had to send other workers to repair what the first crew did. the second crew was more professional . * it took approximately 8 days to complete a job that should have only taken a few hours...do not use this company
Response from LEES SCREEN SERVICE
"We originally came out to "repair a door" , while repairing a door , the installer was asked about an additional repair he was not familiar pricing , resulting in a subsequent profit loss and discount for customer. We returned the following day. While installing "kick plate" The installer and homeowner noticed a dent in the fragile material. The following day we returned w/ a new piece of kickplate and completed the job, perfect. Sometimes there are circumstances beyond our control that cause delays and inconvenience. We are human,with families , imperfections. Although I am always disappointed to read an "unhappy"customer review (and there are not many) We hope to learn from these experiences and improve! We would like to apologize & Minimize the stress of home / screen repairs!"
M K.
Mar 2017
We couldn't get them out. Of course it was a very small repair compared to the other people that had significant damage. That was understandable. It longer than what I expected, but they do good work when they get here. There were two workers. It took four hours. Their installation work is outstanding. Their ability to get to the work on time, I would say it is a failing grade. Even if you give someone a date six months out and things change, you call the customer and inform them. They don't do that at all.
Response from LEES SCREEN SERVICE
"We have appreciated working for this customer over the years. I am familiar with his 2 story enclosure(very tall & well built) by our sister company. This structure is tall enough to scare most of my team ! I have to reserve a "2 story roof guy " and they were not available at the time Upon Hurricane Mathew and some heavy wind storms ,damaging many enclosures, We had an overwhelming volume of repairs and We are still working on hurricane, storm damaged screen enclosures. This , along with some other factors caused delays in his Rescreening, I apologize for this. I am working to fix these bugs and continue to serve the community Repairing screen enclosures Professionally & Efficiently Give us a try , you will see"
Tom W.
Jan 2017
The price was competitive, all around they were very professional and they were quick. They got in done in one day. The price was significantly lower than everybody else. He was busy and was hard to get but he kept me up to date on all communication and any delays.
Response from LEES SCREEN SERVICE
"Better late than never ! Thank you for taking time to write a review! I hope your enjoying your screens. I have unfortunately had some difficulty logging on to Angies list to respond to reviews. THANKS! Mention Angies List Get $25 off your next Screen repair , good for 1 year from today. -Lee P."
Victoria H.
Dec 2016
Excellent.
Bruce C.
Sep 2016
It went very well . James Cloer was prompt, explained what he was going to do before starting. He replaced all defective rusty screws with new ones. He had to drill additional holes for each screw before replacing them. He provided additional information about all the types of screens his company installs. I would say he is an asset to Lees Screen Service.
Debra T.
Jun 2016
I originally contacted Lees on April 5 via telephone requesting two straps be repaired/replaced. They requested I text photos of the screen so they could bring the correct size strap, which I did. I sent 6 photos. They told me they could replace them the following week. A lady contacted me the following day and said they would not be able to make the repair until May 17. I accepted the date of May 17. On May 19 I sent a text inquiring as to why the straps were not replaced on May 17 and asked if I needed to find someone else to make the repair. They responded via text that they were sorry they missed us and had not forgotten and were trying to get caught up. I received a telephone call on May 26 asking if they could come to the home that day to make the repair. We discussed my frustration with their lack of service and he assured me they would make the repair that day. Upon returning home I noticed that the repair had NOT been made. I called them on Friday, May 27 and again expressed my total frustration. The gentleman I spoke to did not know why the repair was not made because the employee had the straps on his truck and we were scheduled for that day. He assured me he would look in to it. The repair was made that day - May 27 - 52 days after my initial contact.
I joined Angie's list to avoid this type of service provider. I understand that my repair was a small job and their company probably had larger jobs which required more manpower and generated more income for this business. I was patient and cooperative with this company. Unfortunately, I will not be contacting this business again.
Response from LEES SCREEN SERVICE
"Hello , I wanted to respond to this review. Although we did have larger projects going on, all [Member Information Removed] repairs are important to Us. We did have to reschedule an appointment with Ms. [Member Name Removed]. We actually made several trips to her residence,as a special tool was needed to complete the repair. We tried to keep in contact with the customer because of delays beyond my control. I assured her the small repair would be done and it was. I'm writing to apologize for any delays to Ms. [Member Name Removed] and help improve both customer service. Ms. [Member Name Removed] has been given a $50 credit [Member Information Removed] any repair in the future,and We have been in business almost 10 years because of our expert screen repairs and the [Member Information Removed] of mouth from many happy [Member Information Removed]. I like to help others !even beyond my control I am disappointed we couldn't accommodate a customer ,Please call or write me if you need anything, we are always here to help. Sincerely,Lee P. At Lees Screen Service llc. 904)762-8590 904)230-1086"
Brian G.
Feb 2016
He was out for site visit quickly, and needed to procure matching screening material. He had to postpone work to help with another job that was started before ours. He was courteous, had good work ethic. He replaced the weather damaged panels and are still holding up 9 months later.
Response from LEES SCREEN SERVICE
"Thank you [Member Name Removed], I'm glad to hear all the screens are holding up well. I have seen screen last 20 + yrs. in the right conditions. Direct sunlight ,strong winds,heavy washing, can deteriorate screen quickly , conversely shade trees can protect a screen from these elements,but may drop limbs/debris that may puncture screen roofs. Thank you again for taking time to write a review, please let me know if we can help you with your screen enclosure. Sincerely, Lee P. @Lees Screen Service"
Carol L.
Jan 2016
good job
Mary M.
Dec 2015
Professional, curteous and efficient. They did a beautiful job
Terri M.
Dec 2015
Great job.
Jack C.
Jun 2015
Smoothly. Took a few days before they could do the work. They are busy. Made an exception for me and worked on a Saturday. Very pleased with results.
Rick C.
May 2015
.
Response from LEES SCREEN SERVICE
"Thank you for sharing your experience with Angies list members! Please let me know if we can help with your screen in the future. We are always happy to help! Sincerely , Lee@Lees Screen Service Llc"
Michael K.
Mar 2015
Having used Lee's service before to clean structure, repair torn screens and being delighted with his responsiveness, I called to find out if his men could remove the accumulated leaves and pine straw that was in the joined areas of enclosure and roof gutters. I normally would do this challenging task but was unable to due to recent injury. His men arrived in a timely fashion, review ALL areas to make sure they cleaned all affected areas and performed the task in a complete and timely fashion.
With the roof pitch and height of the structure, it was important that safety was paramount and also having them covered by their own insurance I did not concern myself about repercussions as I would if I had another non-licensed group do it.
They cleaned up the debris that was blown and swept off the structure and completed the job to my satisfaction.
With the roof pitch and height of the structure, it was important that safety was paramount and also having them covered by their own insurance I did not concern myself about repercussions as I would if I had another non-licensed group do it.
They cleaned up the debris that was blown and swept off the structure and completed the job to my satisfaction.
Sandra A.
Feb 2015
They were polite, worked very efficiently and cleaned up after they finished.. They also pressure washed the porch and cleaned out the gutter for me
Margaret T.
Aug 2014
.
Victoria H.
Jul 2014
It went well.
JULIA C.
Jun 2014
We are very pleased with the workmanship that was done at both locations and would highly recommend the company.
Licensing
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FAQ
LEES SCREEN SERVICE is currently rated 4.3 overall out of 5.
LEES SCREEN SERVICE accepts the following forms of payment: CreditCard
No, LEES SCREEN SERVICE does not offer free project estimates.
No, LEES SCREEN SERVICE does not offer eco-friendly accreditations.
No, LEES SCREEN SERVICE does not offer a senior discount.
No, LEES SCREEN SERVICE does not offer emergency services.
No, LEES SCREEN SERVICE does not offer warranties.