R C IRRIGATION & LAWN MNTNC

We were very disappointed with our experience with Bobby Caraway of R.C. Irrigation and Repair. Shortly after moving into the area we called in R.C. Irrigation to review our system and make improvement suggestions. Bobby Caraway recommended replacing our 7 front yard Rain Bird mini sprinkler heads with higher flow heads. He quoted a not to exceed price of $510 parts and labor. When we said that that the price seemed high he responded that if the job went smoothly the price would be reduced based on the actual time spent. When he finished the job in an hour we asked for a price reduction. His response was to take $10 off the price. We asked for an itemized bill explaining how this simple job cost so much. He charged $23 each for 9 sprinkler heads replacing 7 mini heads and for some unknown reason 2 full size working heads. For labor he charged $75 an hour for three hours labor. Three hours???? That is how long Bobby said he worked on changing our sprinkler heads. Changing sprinkler heads is not brain surgery. It is only slightly more difficult and time consuming than changing a light bulbs. You unscrew the old head, screw in a new one and if necessary make a few simple adjustments. He arrived at our house at 10:30AM and was finished at 11:30AM. Bobby vehemently claimed that he was at our house for 2.5 hours which he rounded up per policy to 3 hours. In response to our additional complaints about the pricing for the job they reduced their price by an additional $40 bring our total bill to $462 which still was very high for what should have been a $75 labor charge and under $100 for parts. Additional notable comments: 1) In response to our comment that the new heads sell for $9 each on Amazon he said that he didn't care if the heads only cost 10 cents each his price was $23 each. 2) Re ST John's County water usage restrictions he said that if we did not want our grass to die in the summer we should ignore the water usage rules. 3) Finally he said that they might be expensive but they did excellent work. Here is a photo of some of their "excellent work."