On Time Moving & Storage

DO NOT USE THESE MOVERS PLEASE. This is not just another frustrated customer blowing things out of proportion, I usually NEVER complain or write reviews for companies. So I would like to explain in detail my experience with this company. I used this company for my move from Melbourne, FL to Vancouver, WA. When you first approach this company they are easy to work with. I had Trad come out to do my estimate, he was very clear and helpful in the process. Everything up to the move went smoothly in dealing with this company, they put on a very good front to make you feel supported but when it comes down to the actual move they have several MAJOR faults. To start we had two movers show up about hour late (no big deal) at 10:30am. In this time, we went over the estimate and I was informed that more items than estimated will have to be packed which calls for extra fees that were not stated in the estimate. Trad physically came to the apartment to see all the items and somehow failed to mention or include the charges on the estimate for packing certain items they knew would need to be packed, the only thing he said would be extra was any TVs and pictures. Our movers were Kevin and Bobby. The move started around 10:30 am and the movers did not finish until 8 pm. The mover Kevin was slow, talked to us literally the whole day while slowly packing items and managed to say things that were racist, sexist, and homophobic all in the course of the time it took them to complete the move. Not only that, but he tried to make it seem like there were a lot of extra charges for packing items and then tried to convince me into paying him under the table extra to purposefully not report items on his list of things packed for extra. Bobby, who said it was his 3rd day on the job, was helpful and obviously trying his best to deal with his counterpart. Communication between them taking out items and when they would arrive was inconsistent, they called once to say when the truck left, but otherwise, I had to call other times to follow up on estimated arrival time. I was told it would arrive the 25th, then the 26th, then the 27th on different days. When unloading our stuff, the driver was nice and worked quickly. THE WORST PART Upon unpacking, however, I realized I was missing MULTIPLE boxes that were packed in medium sized plastic bins. I called the driver who told me to call the company. I called on time and talked to Chris and was basically told preemptively that I will have to file a claim for the items to possibly get the insurance to cover it (which is a dollar per pound or one with some stupid deductible). The items the company could not locate are irreplaceable like home videos, an Xbox one hard-drive, collectibles, and ashes from a dead relative. I was told they will check for the items in the warehouse in the morning on Friday, however, when I called back this afternoon, I was told no one will look for them until at least Monday. While we were warned that items could potentially be broken during the move (which is understandable), we were not warned that items would go missing. AT LEAST 6 OF OUR LARGE PLASTIC BINS, MISSING. When this was mentioned to Chris, he explained that, you never know what will happen, like a car accident, however, this loss of our irreplaceable items is more in line with complete negligence or it being stolen rather than some accident. So yeah...dont use this company. I basically had to pay for this moving company who bases their price of weight to move, to take or lose my items. Its a scam please don t use this company.

Bulky items were left outside the front door because they did not want to deliver it through the balcony. The movers were SCAM. The company is responsive and on time, but the quality of service is poor and the movers are not professional. Bulky items is your problem, they will leave it at your front door. They will keep saying we have other loads/unloads, we do not have time. They do not satisfy any special request. It would be cheaper and more professional to hire movers at the pick-up, movers at the delivery, and an interstate truck. At all stages, you are the only customer at that time. For this company, the movers had 4 loads/unloads at the same day. Therefore, they did not give us the quality and value we paid for. The movers did arrive on time, but they kept saying we have other loads and unloads (they provided us with at most 2 hours of service). They also kept trash talking and that was not very pleasant. Also, the movers are more of drivers. They do not carry heavy items or bulky items. Our big couch was left outside the front door because they did not want to get it through the balcony. Overall, 1 star is a lot for this company.

I hired On Time Moving and Storage to move items from my deceased fathers home in Florida to my home in Colorado. I was told in writing at the time of booking that I did not need extra insurance because all items being moved were insured for full replacement value, minus a $300 deductible. At the time of packing, a large valuable and fragile amethyst geode was pointed out to the packers and told that it needed to be packed separately. When the items were delivered, the amethyst geode was found at the bottom of a wardrobe box, under kitchen items, a toaster oven, and a small TV. One large piece was broken off the top of the geode, and the body of the geode now has a large crack in it. We filled out the proper claim forms, including a picture of a similar geode from the same store ours was purchased at, showing the value to be $2,590. On time moving and storage is now saying that our items were only insured at $6/lb. They have offered to replace our $2,500 museum grade geode with a poor quality geode from etsy.com for $200. We have tried for 10 months to work out a fair settlement, with no success. Their last email said “Just because you paid a certain amount for something doesn’t mean it is worth that”.

The move went smooth. They showed up in a huge truck. The crew was very good and helpful. They never asked for a deposit and were by far the most detailed. Their estimator was the best for sure. I moved to CO with no problems or damages. Would highly recommend

COMPLETE BAIT & SWITCH ON TIME OF DELIVERY As an announcer for WWE, I travel often for work, and don't have much time at home. For this reason, I required a small delivery window of 2-3 days. I was given a few options as seen QUOTED from their email (as seen below). "We could do a drop August 22nd to 23rd for about $2400.00. I hope that makes sense. The estimate attached shows the flat rate cost 2 ways. 1st - with a 10 day delivery window at $2150.00 2nd -with a 5 Day delivery window at $2300.00" My original choice was the 22nd-23rd for the $2400. However, their representative told me that if I chose the 5 Day Window, that I could save myself $100 because they would still be able to get it there in the shorter amount of time. However, I just received a voicemail from Chris (and made a subsequent follow up call) and was told that it would be the 25th or 26th (the tail end of that 5-Day window). I explained the situation, as well as my work schedule and that I wouldn't even be home on the 26th. I also detailed the conversation I had with Leda, the person who set up my move and even offered to forward him the email with the quotes (as seen above), but he wanted no part of it. Rather than show any sort of empathy or try to make good in one form or another, I was told (and I quote) "Well sir, we are still getting you your stuff in the delivery window that you chose, so I don't know what to tell you...". No interest in seeing the quotes, no interest in helping, and zero accountability. Their only interest is covering their @$$ on technicalities. Indeed, I did choose that window because I TRUSTED your COMPANY'S WORD! What a catastrophic mistake that was. I would have HAPPILY paid the extra $100 for the 22nd-23rd delivery if I knew what their true business practices were. On top of everything else, I paid a higher price to go with them rather than another company because of their "self-proclaimed" great customer service. Just a huge disappointment all around, and I haven't even received my stuff yet. Who knows what problems that might bring.

On Time Moving was not only on-time both at point of pick up and point of delivery, but very courteous, professional and careful. All my furniture and belongings made it safely to their destination without mishap. I've moved all over the east coast with professional van line movers that my corporate relocation programs have provided and never have I had an experience this great. I highly recommend!!!

They were wonderful. Moved everything quickly and safely. Nothing was damaged. They were professional and polite. Would use them again and would highly recommend them.

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Showed up early,worked quickly and professionaly.Very courteous to my elderly mother, whom they were moving..

We selected this locally-owned (St. Augustine, FL) moving company.  The sales representative, Trad, impressed us as having experience and integrity.  They weren't the cheapest, but we like supporting local businesses and we felt good about our choice.   We have deeply regretted that choice. Absolutely nothing was the way Trad said it would be, from the Driver and helpers, to the way the truck was loaded and delivered.

In the course of this move, we discovered that there was a lack of communication between the dispatcher and driver, despite the small, manageable size of this company.  The worst part of our experience was on the unloading end.  The driver, Thomas, arrived hours late....didn't get to our home until 2:30 pm to unload an entire truck with just one helper (who was an amazing worker).  Thomas had a terrible attitude....he arrived angry.  He destroyed our television, which we had paid extra to have On Time pack as it was supposed to be covered 100 against damage if they did the packing.  He dropped a hutch shattering it.  He banged a large piece of furniture into an archway, cracking the plaster and leaving a big hole.  He ran into a light fixture, breaking the light, and twisting the fixture out of its socket.  He was sullen and uncommunicative the entire time. 

When we contacted the owner, Joseph Green, to discuss our claims, we tried to be reasonable, but he was very difficult to deal with.  At this point, one month after the move, he has refused to cover the television as provided in the contract and has offered nothing to address the other damages.

I have made a number of cross-country moves.  I have always used a national firm, like Allied Van Lines. 

I am disappointed that On Time Moving and Storage did not live up to our expectations.  Stick with a national firm if you are planning a move.

It was a flat rate.  There was no nonsense.  I could trust the movers.  They moved 25 boxes of glasses and dishes and not one thing was broken.  They did the entire move in 3 days.  They did it at half the cost of other companies.   You couldn’t beat the price or their service.  I would hire them again the future. 

The salesman came to the house to see how much furniture we had so he could give us an accurate quote.
On the day of the move, the two men arrived on time and worked hard. They were polite and professional. They wrapped  the furniture with wrapping blankets and then taped them to stay in place, including mattresses, lamps, tables and even took the legs off the couch to prevent damage. 
They worked quickly and efficiently. Nothing was scratched or damaged.

We have used this service twice, and both times, we were very pleased with their work.  Although they were not able to send us the same folks who moved us the first time (we requested them - we were so impressed with the quality of their work), the guys they did send were great. They took excellent care our stuff, and were very courteous throughout the move.   They're a bit pricey, but worth every cent!

The estimator Trad was by far the most informative of all estimates we got. The price was a little high but I realize you get what you pay for. The crew was very careful and we had no damages. The guys were very patient as when you are moving in with your kids things get a little heated sometimes. But the guys would always try to calm us down. Overall I could not be more satisfied and if me and my daughter cant get along they will be moving me again.

The move was very smooth and effortless. The estimate was almost perfect estimated between $1500 and $1750 actual cost $1620.00. There were no damages or problems and would recommend them to everyone.

Just fine would definitley use again

Terrible

Overall, my experience was among the better moving experiences I've had (and I've moved a lot), but in the end my experience fell short of my expectations.  Having used both big and small carriers over the years, I far prefer the small carriers because positive word-of-mouth reviews are their best advertising.  I was attracted to OTM for this reason, and for their willingness to work with me despite being in Florida while I was moving from Louisiana to Arizona.  To quote my job, they took on-site estimates I got from several local companies and extrapolated a reasonable and very competitive quote amount.  They were very accommodating in the weeks leading up to the move:  they worked with my move dates, including being happy to unload on a Sunday after we would arrive on a Saturday evening, and built other pick-ups and drops along the way around my calendar; they searched for clock specialists in both locations to handle preparing grandfather and wall clocks for the move and setting them up correctly upon arrival; and they promised that they would be ready to load on the appointed day to start loading.  They get great credit for following through on this last point, especially, because they showed up "On Time" even though one of the scheduled team members broke his arm in another state in a work injury the day before.  Jeff, the estimator with whom I had been working by phone for weeks, rented a car and drove from Florida to Louisiana himself so that they could begin loading as scheduled.
They spent the bulk of two days loading, which I had expected and built into the schedule because we had a 25,000 lbs move.  Day One of loading went well.  Day Two is when they started to fall off from my expectations of top quality "A+" service to "B" service.  I had planned to finish packing a few boxes worth of loose items on our house's second story that morning.  Jeff told me not to worry about it because his guys had already taken care of it all.  After they left later that day and I did what I thought would be a final walk-through, I found some of it had just been left up there either in boxes left behind or unpacked altogether.  My fault for not checking sooner and holding them to it, but I assumed it was taken care of when I was told specifically that it was taken care of.  Fortunately, I had a U-Haul truck I had rented for me to carry particular things I preferred to move myself, so I was able to add those things to what I was taking on the U-Haul.  It was good I had the truck, because they actually ran out of space on the trailer with a fair bit still in the house.  Jeff and I had discussed this potentiality in advance, and I had told him that I planned to have the U-Haul and they could load what couldn't fit in the trailer into the U-Haul.  But when they ran out of space and closed up the trailer they were just going to take off without loading anything left onto the U-Haul.  When I pointed out the things still around, Jeff had his guys load a few more things on the U-Haul, but I could tell they had pretty much checked out after they closed up the truck.  So I let them go and finished loading the back half of the U-Haul myself.
After we arrived in Scottsdale on Saturday night, they came "On Time" again Sunday morning to start unloading.  I had hoped that my dissatisfaction at the tail end of loading in Louisiana would bump back up the the contentment I felt with all my pre-move dealings with them.  Through the day I thought things were going very smoothly and well; but things wavered by the end of the day, and after they left, my dissatisfaction returned as I discovered issues that weren't the end of the world in the context of a move, but knocked OTM down from the "A+" I had hoped to give to a "B" rating for the overall experience.  Some examples:  (1) While I returned my rental truck to U-Haul, they told my wife they could not put two furniture pieces together because it was not a single piece when they arrived to load.  No one had said anything about not being able to do it to me in Louisiana or Arizona on the multiple times I had mentioned putting the two pieces together (it required all of tightening three screws that were in place).  She insisted that they do it before they go, and they finally did.  (2) Worse was the large mirror that actually had been attached to a bedroom dresser in Louisiana, but in Arizona they merely placed it precariously on the back of the dresser without actually attaching it.  A couple days later the unattached mirror fell to the floor when the dresser got bumped.  Fortunately the mirror itself did not break, but one of the wood arms for attaching it to the back of the dresser broke into pieces.  (3) A box of china clearly marked "FRAGILE" had been loaded in such a way that something (a metal bedrail?) actually impaled the bottom of the box, leaving a spear hole a couple inches across the box and breaking some of the contents.  (4) Several pieces of furniture ended up with little knicks and chips.  (5) At some point they apparently stopped worrying about where they were taking things and just wanted things off the truck, the most egregious of which was several days later finally finding various items from the bedroom of one of my children had been sitting outside in our canoe on the side of the house.
Again, in the end the overall experience was among the better moving experiences I've had, but what started out as a great move ended up being only a good one with a number of specific disappointments that I think could have been avoided with a determination to see things through to the end instead of deciding things were just good enough in their view.

Owner always responded quickly to calls and gave us a good estimate. Men did an excellent job of packing, loading and unloading.  They were very courteous.  They got to Texas before us but didn't charge any extra.  Can't say enough.  Would use them again!

I had On Time Moving come give me an estimate. And of all the sales people to come out Trad was by far the most informative. The price was a little high but I felt comfortable. The crew showed up on time and very professional. Brian and Allen were my crew and they were very helpful. The truck was loaded pretty fast and they covered all the furniture in blankets and plastic wrapped my beds. All in all the move went very well we had no damages or problems. The guys set everything back up and helped me arrange the house. Since I was downsizing they were very helpful with arranging the furniture so it would fit. I would recommend them to anyone moving anywhere. Thanks guys!

Disappointing.

The salesman was Trad although don't call him a salesman he gets offended. He was very detailed in every manner. I only remember some of the crew there was so many. Brian, Ule, Allen, and a few more and they were great. It took 3 days but they finished it. everything was blanket wrapped very well. They also took very good care of my antiques. All in All I could not be happier. Those guys were worth every penny.

I hired On Time Moving for a local move in St Augustine. They packed everything for me and moved it. The estimator was wonderful and they were the only company who would do it in 2 days.They were awesome the crew was very good and fast.They were a little exspensive but well worth it. Everything was wrapped so well there was no way anything could have gotten damaged. Two days 5 guys no damages. I would tell anyone looking for a mover these are your guys, spend the money and hire them.

Fantastic! Polite, careful, reasonable. Very professional, timely.