Julington Creek Pest Control
About us
Julington Creek Pest Control, Inc. is a family owned and operated business with 21 years of experience in the industry.
Business highlights
Services we offer
We provide general houshold and lawn pest control services including granular fertilization and shrub/ornamental treatment.
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
61% | ||
4% | ||
0% | ||
9% | ||
26% |
"Let me start by saying that the accusation of having a high turnover is far from the truth and you have not had three different technicians over the last 6 months. We in fact have an extremely low turnover and the technicians that have serviced your properties over the last two plus years are still with us. Occasionally routes are adjusted as our business needs change or one technician will fill in for another while on vacation. As “the wife and not the husband with the experience” I am still very knowledgeable, but that couldn't be conveyed because you kept talking over me and wouldn’t let me speak. You demanded an appointment to walk the lawn with someone and then hung-up. After immediately attempting to call you back you didn’t answer. Heather also tried to help you, but you would not stop yelling and eventually hung up on her as well. How is it possible to schedule an appointment for someone to walk the lawn with you when you resort to hanging up on people or not answering?"
"Thank you so much for the positive feedback. We are glad to hear we have made a difference in your lawn."
"Improper watering and drought stress was a continual issue. Rainfall amounts cannot be counted on a cumulative basis. Raining everyday for 2 weeks does not compensate for 2-3 week spans with no rain which is a common occurrence over summer. We were also unable to treat the lawn on schedule due to slow payment and were forced to call and request payment numerous times for balances over 60 days in arrears."
Have used this family operated business for two years and pleased overall. The service is done in a timely manner and treated in a professional manner. The office staff is very helpful and the tech respond to my concerns within 48 hours. A couple of weeks ago I had a company put sod in and my tech was very helpful in being sure that the sod had a good start. I have had many companies in the past after doing my lawn for 30 years but maintaining a nice yard was becoming more expense and here in Jacksonville with the insects and weeds especially nut sedge and crabgrass . I only ask for a company to give good service and have the knowledge to use the right products and at the right time. When it comes to yards its impossible to please everyone and it does take some effort on the homeowners part to be proactive. My daughter presently uses their service and is also pleased especially living in a gated community. I hope to have this service for some time and hope they will continue to service my yard well.
It started with them burning the yard (tip burn), leaving brown areas throughout. It took them 3 days after my calls to come out and check on this, and thankfully the lawn seemed to recover. But not long after that we had both sod web worm and cinch bug infestations in the back yard. They showed up 2 weeks late for my scheduled service to treat for this (and only after I called). Furthermore, the technician told me I had "dry grass" and merely needed to water my lawn in the cinch bug areas, even though it had been raining every afternoon for weeks! I had to research and diagnose the problem myself-- I literally showed him the cinch bugs in the grass when he came back for a follow up. Now I'm left with several dead areas in my back yard.
I've since had quotes from several other service providers, who couldn't believe the damage. I've hired someone else to stop the bleeding, but I will need to replace a portion of my back yard with new sod at this point. I would highly recommend NOT selecting Julington Creek Pest Control for lawn service.
- They came for the 1st session as agreed.
- I tried to contact them two weeks after the initial lawn treatment to inform them that I found more Chinich bugs. There was no answer and I left them a message. One week passed and no one called me back. I called again and spoke with a lady and informed her about the problem. I also asked her to have Mr. Jim call me back as i'm not pleased with the service so far. As of yet, I have not heard back from Mr. Jim.
- The next day JC pest control truck showed up at my house. A person spent no more then 2-4 minutes and left me a note stating that I need to water my lawn even if there was rain.
- The problem was not addressed and the rest of my lawn has gone brown.
- The agreement was they show up every six weeks. No one showed up or contacted me.
I had received quotes from two other local companies, but I choose JC Pest as I was impressed with the owner visit and vast info he gave me. Big mistake, good salesman, worst service company I have ever dealt with.
***Sep. 8, 2015***
I just received a phone call, at 5:38 PM, from Mr. Jim and he was yelling and screaming about my review above and that Angies list notified him of today. He called me a liar and told me that I have an ugly yard anyways, then hung up the phone in my face.
So far all has gone well and the grass is looking great. On one of their day-before calls, I told him the lawn was being cut the next day and he suggested they come by the following day to ensure good chemical contact time with the grass. He did not want the chemicals to be applied and have it mowed off later in the day.
On another occasion, I was concerned about a few brown spots in the lawn. They came by within 48 hours, looked at the lawn and left a detailed analysis. I called them later and they thoroughly explained the situation which turned out to be some frost damage.
Overall, I am happy with the service to date.
Licensing
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