HW Contracting and Roofing

Judy Bernhard 9:10 AM (6 minutes ago) to me 1. Contracted for a complete tear off metal roof installation. 2. HW agreed, during negotiations, to install an air damper on the kitchen vent tube. This was needed to stop the free flow of outside air from mixing with conditioned air inside the microwave vent fan tube, causing condensation. 3. During the roof installation process, HW roofing confirmed that this vent damper was installed. 4. Because of this confirmation, we installed a microwave/vent fan combo, connected to the vent tube. 5. Condensation travelled down the vent tube, ruining a $733 microwave. 6. When HW was informed of this, Caleb Wagner admitted that a vent damper was never installed because he felt that one wasn't needed. 7. Caleb Wagner agreed to install an roof top air damper on the microwave vent tube if we insulated the tube first and sent him a photo to prove that this was done- and if the condensation problem continued after this added insulation. 8. We had the vent tube insulated from the microwave all the way to the attic ceiling with one layer of foam and two layers of wrapped insulation. We supplied photos to Caleb, proving that this was accomplished. 9. The condensation problem still kept occurring, with water entering the ruined microwave and falling to the stove top below. 10. We sent Caleb Wagner a photo of this continuing condensation problem and asked him to keep his word by installing a vent damper, as he agreed to do. 11. Caleb Wagner replied, telling us that the condensation problem was continuing to occur because we did not insulate the tube well enough. 12. We sent photos to Caleb again, confirming that the tube was insulated with one layer of foam and two layers of wrapped insulation. We also sent him links to articles about this problem of vent tube condensation. These articles pointed out that the solution was a two-step process, involving both insulation and the installation of an air damper. 13. We again emailed Caleb, asking for an expected air damper installation date so that we could schedule the installation of the replacement microwave as well as mold remediation. 14. Instead of keeping his word, Caleb has chosen not to indicate that he would be installing a damper. 15. We were left with no other choice but to turn this over to (attorney) Tyler Oldenburg with Marks/Grey. 16. Other members of HW's BMI group have confirmed that other customers have also experienced problems with Caleb and for this reason they no longer recommend him.