HESTER'S ABBEY FLOORCOVERINGS - BBB A+

About us

We have been in business for over 30 years. We offer sales and installation of all types of floor coverings: area rugs, carpet, laminate, vinyl, and wood. All of our installers have been with us for many years. We also perform commercial work. Our terms are 50% down, payment in full upon completion. Voted Best of St. Augustine for 11 of past 12 years! BBB A+ rating.

Business highlights

45 years of experience

Services we offer

All types of floor covering installation.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.812 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
17%
3
0%
2
0%
1
0%
Showing 1-12 of 12 reviews
Robin R.
Dec 2016
5.0
Yes, I recommend this pro
$12,000
Excellent 12,

Mary W.
May 2015
5.0
Yes, I recommend this pro
$5,000
unknown
Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+

"Thank you, [Member name removed]. I appreciate your kind words and business! Sincerely, Scott Kophamer, President"


Peter S.
Apr 2015
4.0
Yes, I recommend this pro
$7,000
They removed the carpeting and the existing tiles and laid new tiles in their place. All went well except the master bath room. During removal they filled the master bedroom with a heavy fine dust. We had to send the bedding and curtains out for cleaning and have a company come in to do a deep cleaning. This could have been prevented by installing a plastic curtain between the two rooms.  We are pleased with the final outcome.
Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+

"Dear [member name removed], Thank you for your business. I'm sorry about the dust, but even when we put up plastic sheeting the dust from removing tile gets everywhere. I will gladly provide you with some free cleaning products from our store to help compensate you. Sincerely, Scott Kophamer, President"


James H.
Mar 2015
4.0
Yes, I recommend this pro
unknown
Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+

"Dear [Member Name Removed], I don't think that we installed flooring materials for you this year. I know we did in 2011, and I appreciate your business, but I have no record of installing flooring for you within the last two years. Perhaps you contacted one of our installers and worked directly with them, for which we have no scheduling control. Please contact me if you think I have made a mistake. Sincerely, Scott Kophamer, President"


Michael H.
Dec 2014
5.0
Yes, I recommend this pro
$7,100


Robert and the folks at Hester's were friendly, courteous and professional.  Since we are only at the house part time they did everything they could to work within our time schedule.  Robert came out to measure and provided us with the total amount of carpet needed so that we could shop at home in NC. When we picked the carpet we wanted we called them with the style name and color and gave them the dates we would be back in Fl.  When we got back to Fl. we went to the store on a Monday they ordered the carpet and verified it would be in their shop by Fri. and set the install date for the following Mon.  The entire process was seamless and could not have gone any smoother.  We have two more rooms to do, and we will be using Hester's again without fail.  We would highly recommend them to anyone needing a first class carpet installation.
Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+

"Thank you very much for your business and your great review for us. We really appreciate them. Sincerely, Scott Kophamer, President"


ROBERT J.
Nov 2014
5.0
Yes, I recommend this pro
$900
They were great. They were very good. They gave excellent service and excellent prices. They're very prompt. They were referred to me.

William B.
Jul 2014
5.0
Yes, I recommend this pro
$6,500
Dave was great to work with.  Came out for measurements and sent out an awesome crew for the installation.  Everyone was very professional and the floors look terrific.  Highly recommend this company for flooring needs. 
Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+

"Thank you very much for the kind review, Will. It was a pleasure doing business with you. On behalf of Dave, thank you, again. Sincerely, Scott Kophamer, owner"


Rich O.
Jul 2014
5.0
Yes, I recommend this pro
unknown
Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+

"Dear [member name removed], Thank you very much for your comments and business. I hope we can do more work for you. Sincerely, Scott Kophamer, owner"


Paul L.
Apr 2014
1.0
$7,000
we elected not to use their services based on high price
Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+

"[member name removed], I don't know which of my salesman you spoke with, and they can't remember giving you a quote. Assuming someone here did, I can only ask if you were comparing identical products. Our price many times will be higher because we pay our installers more, and they have been with us for many, many years. If it was an identical product that you were comparing, hopefully you received first quality goods and they were professionally installed. Good luck to you. Sincerely, Scott Kopkhamer, owner"


Tom W.
Mar 2014
5.0
Yes, I recommend this pro
$3,300

Hester's crew, Mike and Cody, are professional, courteous, solid workers. Never once did they annoy us with loud music, cigarette smoke or three-hour lunch breaks. They were there to do a job and they did a FIRST CLASS job that they and we are proud of.

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+

"Dear [removed member name], Thank you very much for your business and the very nice review. Let us know when we can do more work for you. Sincerely, Scott"


Sharon C.
Jun 2013
5.0
Yes, I recommend this pro
$7,000
Their measurements were perfect-no waste. The carpet suggestions helped me put the appropriate carpet for the room and I loved the results!  They arrived when they said with friendly, professional installers who worked non-stop in horrible Florida heat to get the job done to perfection.  My furniture was moved with care and put back perfectly.  I am thrilled with every aspect of Hesters!
Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+

"Thank you so much for your business, and for the nice review, [removed member name]. We really appreciate you!"


Tom W.
Mar 2013
5.0
Yes, I recommend this pro
$25,000
We discovered after the old flooring was removed that we had a moisture problem. Hester's treated the problem and then laid new sub flooring before laying our new hardwood, a beautiful maple.

John T.
Aug 2012
5.0
Yes, I recommend this pro
$1,500
Very good.Robert Barnard did an excellent job of showing me options,driving to Orange Park with me to measure, and overseeing the installation.
Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+

"Thank you very much."

Licensing

State Contractor License Requirements

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FAQ

HESTER'S ABBEY FLOORCOVERINGS - BBB A+ is currently rated 4.8 overall out of 5.
HESTER'S ABBEY FLOORCOVERINGS - BBB A+ accepts the following forms of payment: CreditCard
Yes, HESTER'S ABBEY FLOORCOVERINGS - BBB A+ offers free project estimates.
No, HESTER'S ABBEY FLOORCOVERINGS - BBB A+ does not offer eco-friendly accreditations.
No, HESTER'S ABBEY FLOORCOVERINGS - BBB A+ does not offer a senior discount.
No, HESTER'S ABBEY FLOORCOVERINGS - BBB A+ does not offer emergency services.
No, HESTER'S ABBEY FLOORCOVERINGS - BBB A+ does not offer warranties.