Fidus Roofing & Construction LLC

Horrible experience, my roof still leaks! Even though I was promised one English-speaking person working on the job all the roofers were Spanish-speaking and I was unable to communicate with them that they were covering up giant holes in my roof that needed Wood sheathing. Finally the code officials came out and made them partially rip off shingles on both homes due to not enough nails in each shingle. They put 4 nails, the code calls for six and they promised eight nails in the contract. They started the job February 15, 2017 and finished February 21, 2017. Two days after the roofers left and the job was completed there was a thunderstorm and the roof leaked. I initially held back final payment while I begged them to fix the leak. What I don’t understand is why they didn’t tell me to call my insurance company to see if I could get any more money. I never even thought of a supplemental claim but they never helped me one bit all they did was deny repairs & file their claim. I was threatened and bullied, so I relented and paid & received a receipt. I had a sales contract and I was selling my homestead but just before closing, the bank discovered the Fidus claim of lien on the property. The sale fell through. James Supplee owner filed a lawsuit but I never received any bills, progress bills or invoices. At trial (I made the mistake of going pro-se) the project manager testified he tried to fix the leak but his crew did not know how to fix it and James refused to send anybody else to help even though he was making $11,985 for a 2000 square-foot home in Mandarin, and only paying these workers $500 flat each for the job. The project manager tried but his men did not know how to fix the leak, it was where the roof meets the sunroom, at the transition. When I signed the contract, Kevin told me that the leak was part of the house and that he would be able to fix it because they are a big roofing and construction company. I even asked him if I should get a sunroom company to look at the lake and he said no it’s part of the roof. I own 14 investment properties I knew about construction but when he said that it was part of the roof and that he would take care of it I made the mistake of believing him. I was so excited to finally hire a roofing company I could trust,I gave him a second roof contract on my investment property. These were the worst mistakes I ever made in my life. Fidus did not start for two months and during that time my roof leaked. James testified that the roof was completed April 7, 2017. What they do is they leave a few nails behind on every job so they can say that is the end of the job Or they come by to pick up the money and they say that that is the end of the job to extend the 90 days statutory time for filing the claim of lien. They are abusing Florida chapter 713 to take peoples houses. But they only do it if you have a lot of equity in your home and they do it most often to elderly people or single women like myself with equity in their home. You might not be one of the unlucky ones but you never know. James Supplee likes to sue anyone that complains and rightfully holds back final payment. If you are thinking about using this company, because I do see that he has some good reviews, I ask you before you do that go out to Saint johns county and Duval county court records. Just type in St. Johns court records on Google and it is free to look at and easy. Look at the official court site only. Just type in “Fidus” where it says “plaintiff” and hit “search” & you will pull up all the Fidus lawsuits that are on record. You will be shocked how many people this man has sued instead of working out a resolution. He has also been sued a lot to. I used to own Allstate alarm company for 30 years and I never sued anyone, or was sued. Sure there were times when my employees made a mistake, but the difference is I went to the customers home and talk to them, found out what the problem was and corrected it. And the customer loved me and respected me for it. My customers even invited me to their Christmas parties. What happened to me with Fidus should not happen to any human. The judgment from Judge Derke looks horrible and makes me look like I am the dishonest person. But if you had been at the trial and looked at the evidence that was presented you will see that there was conflicting testimony. Chris Rouseothe “leak expert” Told so many lies at trial his face turned blood red he squirmed in his seat and sweat was pouring off of his face but the judge just didn’t pay any attention. She had made up her mind when the attorney made me look like a liar by twisting my words around. Fidus rarely loses so beware. James has a fantastic pitbull lawyer who will file a lawsuit against you, support James in his lies, And have many meetings with his employees to go over the lies that they are going to say at Court. You will lose the lawsuit even though you did nothing wrong. That’s what happened to me I lost the lawsuit. They want to foreclose. They had refused to settle, the attorney said “we do not have to settle” “she has plenty of equity”” we will take your home.” I am facing foreclosure, and with attorney fees, I owe $85,000. I have reported him to the state Attorney general, and other entities and I am hoping that the results of these investigations will bring out the truth. If you value your sanity, it is not worth it to hire Fidus roofing. He will do good work on some jobs, all of his employees are not bad, But he has gotten too big and he has no quality control and he doesn’t care about anything but money. He doesn’t negotiate with you when his employees screw the job up - his answer is to file a claim of lien and threaten to take your house. If you don’t pay him he will file a claim of lien and you will be in court with a Lis Pendens that prevents You from selling or refinancing your home. Is this the way you want to spend your life? I have been in court for over four years fighting Fidus and I rue the day that I ever called them. The reason I lost the trial is because all of James Supplee’s employees lied for him. I was shocked at the lies. His attorney made me look like I was not credible and twisted my words around To put all the blame on me. The judge just did not believe I paid Because there was an ongoing dispute over the leak. The claim of lien was filed with a date of March 8, 2017 for the final rendering, and this is a recorded judgment now but when James Supplee testified in court, he testified that the final rendering was April 7, 2017. Obviously he cannot remember his lies. One employee who no longer worked for Fidus Told the truth, he said that his crew did not know how to fix the leak, and Kevin Gregory told him to just try, and when they couldn’t fix the leak that’s when James Supplee started to deny that it was his responsibility to fix the leak and then James testified that my sunroom was leaking, and that he was not responsible for fixing a sunroom. I have a good sunroom and it’s not leaking, and after hurricane Matthew and Kevin Gregory promised to fix the leak he said it was part of the contract and I signed the contract and then gave Fidus a second contract over $22,000 I paid Fidus and both roofs had to be tore off, it took months for my investment property to be completed and I almost lost the sale on that one. James has been filing the results of the judgment in his answer to my reviews, he wants to destroy the credibility of what I say. I don’t care that he has filed a judgment it’s a bunch of ******** and the judge really screwed up and that’s why I have an appeal pending. The judge was very sick at my trial she forgot half of the notes and in the depositions she even said to the attorney to send him his notes, because she couldn’t make heads or tails out of her notes. This is the kind of justice you get when the contractor can afford for his attorney to spend unlimited amount of money and then the attorney will lie and say anything in court to earn that $50,000 in Law fees, and tell lies and coach the employees to lie. The law was unfair to me

The Fidus Teams did a fabulous job.....but the hero was Seth Augustine. Seth held our hand throughout the entire process. His customer care was the best. I am a Realtor and will certainly recommend Seth/Fidus to my clients and friends. Thank you.

They did a wonderful job on the repairs. Great craftsmanship and responsiveness and we were happy with them.

Other than some delays in start date and material delivery, Robert Sims did such a stellar job picking up the work from a colleague - informing me what was going to be done each day, by whom, and making sure all our questions and concerns were taken care of. Additionally, Jaron Waters and Nate Morton were very pleasant to work with. They always answered all my questions, didn't mind me taking pictures of their work, and always had a great attitude!

Good job, roof looks good and so far no leaks.

Service was ok

They did a great job.

Great work done before I anticipated.

Awesome, from the front office to the crew!

Satisfied with the people and professionalism.

unknown

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Fidus was able to have a crew out earlier than when we had originally scheduled which was in our favor since we had a significant leak in the kitchen skylight. Tammy, customer service phone contact, was extremely helpful in this.

A three man tech crew arrived first thing and after outlining what they were going to do and what we needed to do to mitigate dust and debris inside the house, set about wrecking out the old skylights and installing the new.

The job took approximately 6 hours. Clean up of old shingles and skylight frames was immaculate. I've yet to find any shingle pieces or roofing nails.

They made the effort to match existing shingles however since the roof was replaced 6 years ago the new shingles stand out. I expect these to weather over the course of the next 9-12 months and blend in with the older ones.

I paid a bit extra considering the other bids I received however I believe that the work and warranty justified the extra, plus the high ratings on Angies List.

I would recommend this company to anyone looking for repair/replacement of skylights and overall roofing needs.

well recently I send a bad review about this company, the paving to what my eyesight can appreciate is well done. All other negative concerns like broken sprinklers and landscaping are being taken care by Mr. Jason. I however expressed my feelings about being hussled by the secretary after just handling a check for half of the payment, and talking to Mr. jason about payment method for the other half. Today my debt has been paid in full and Mr. Jason is going to finish my landscape.

unknown

They matched the color almost perfectly to the rest of the house, which was impressive since the  house is 10 years old.
 
They cleaned up thoroughly afterwards.   Replaced the sections of the pool enclosure screening that had to be removed to access the dormer.  The screen matches exactly what was there before.
 
There were no surprises. At the time of the estimate the owner explained the process and what to expect if they found rotted wood.  Very professional company..

unknown

I obtained 3 estimates for 2300 sq. foot home needing roof replaced.
I knew to only use a Master Elite Certified roofing contractor. They are a bit more expensive, but you get what you pay for and a roof is one of the most important parts of our home.
Fidus Roofing was very professional. Roof completed in 2 days while I was at work. On day 3 they came by to review and do final sweep of nails from yard and clean up. Best part is the knowledge that I do not have to worry it the job was done right.
Recommend Fidus to anyone needing a roof.

Our only complaint would be we were told the start date would be much sooner than the actual start date occurred. Once they got started, everything went well and we are very happy with our results.

The contractor (Kevin Gregory) climbed on the roof in the area of leakage. He found several loose shingles and a small spot needing caulking. He performed the repairs and took before and after pictures to show me the work  When I asked the cost he said to remember Fidus as my 20 yr old roof would probably need to be replaced in the next several years.. I would definitlyrecommend this company.

Takes a few years to know you have a good roof job, not only no leaks but all looks as good as day one! A very handsome roof.  
James of Fidus personally involved himself with the entire process. He had advised us that we should go for maximum storm protection (they verified roof structure) including using peel and stick membrane instead of felt, one more full barrier. Shingles ave a 50 year non prorated guarantee, partly based on Fidus certification.   
Very clean job, swept yard with a magnet to find wayward nails. Showed up early each day and finished on time. In spite of hot weather, the men worked with good spirit and attitude. Great crew. Even the individual laborers had an appreciative, gracious manner. 
From time to time James checks back to be sure we are still happy. We are. Even climbs on the roof to look.
We have recommended Fidus to over ten friends, and most of them used Fidus and all who did reported back to us that the job was done right and priced fairly.

 

We were very pleased with this roofing company.  They did an excellent job with our roof repair for a fair price.  They showed up to work when they were scheduled to do so and stayed on our project until the work was done.  The owner, office staff & roofers were all very courteous & professional.  We were kept informed every step of the way.  I would not hesitate to recommend this company. 

We have not always had good luck with contractors in St. Augustine.  FIDUS is an exception.  When the time arrives we will use them again & will, as necessary, seek their recommendation for other skilled companies in the area.

Mr. L Brummel

Fidus was the only roofer that would bid the project.  Others no bid it because of past experiences in the complex.  Fidus has success in roofing other quadraplexes.
Roofer had a good sales pitch and promise of personal involvement and guaranteed warranty.  The price did hold as advertised.  His license and reputation was somewhat complete.
Job was late starting and although 5 days were projected, it took weeks to complete. 
Fidus was conscientious about retrieving nails, but the other debris was falling into the skylights, into the house and the length of nails penetrated the roof so far it makes the attic a dangerous place.   The debris generated and left was incredible.
One rainy night, when the promised skylight replacement (you'd think that they would know what size to order and have ready) did not fit, they put a pack of shingles on the oversize skylight cover.  It blew off and rain and debris soaked the bathroom on a Saturday night.  A worker was sent out the next day but complained that it was his day off (to fix something he did to damage our property).
Initial walk-thru produced about 45 discrepancies.  Attention to detail and finish quality is not a strong suite.  Several trips and weeks later the warranty was honored.
 Now, months later, a neighbor showed me leaking and dry rot in his attic, which has been repaired twice by the Fidus.  Fidus did not source the leak, or the damage, or strip it down to the bare wood to see the actual leak damage.  A third trip may have repaired the job, but there is no sense of confidence and security now.

I can't believe how thorough and how much they invest even when I wasn't sure if I was going to go with them yet. I had 3 other quotes, but Fidus went so much more above and beyond! Excellent!!

 We recently had a brand new roof installed at our veterinary clinic. James was excellent at communicating what to expect during the process, and worked with us regarding scheduling due to our appointments.  The crew was polite, clean, efficient, and they were always courteous of the clients entering and leaving the building. The job was done within the time frame estimated, and we paid the price that was given in the estimate. There were no hidden fees, or add-ons.  The cost was more than reasonable. We are very pleased with their services and will absolutely use them again, and refer them to others. It was a pleasure working with James and his team.