AC Designs Inc

I'm surprised at some of the bad reviews. I've bought a new unit from them, bought and used their annual maintenance, and called them to install a remote-controlled thermostat. In every case, they showed up on time, did excellent work, cleaned up the job site, and did not have to return to "fix" something they didn't get right the first time.

We bought a brand new house in 2020 the AC unit was installed and serviced by AC Designs since then. Every time a technician came to service the unit they were pushing sales telling us that parts were broken ie capacitor , hard start kit needed, and recently need to replace the crank heater that burnt. We found out from their own technicians during a later visit for maintenance that parts were not even defective. The technique they use is always the same part is under warranty but they charge a ridiculous amount for labor. The last episode was that our crank heater needed to be replaced because it burnt, and labor would cost $380 to install it. We found out from their technician that the only problem was that the wire was too short so he couldn’t fix it. The fix would have taken a couple of minutes. As the AC unit was installed and serviced by AC designs from the beginning we guess that the crank heater was either neither hooked up by them, or that something happened when it was serviced but that part wasn’t burnt. We thought it was unfair and asked to speak with a manager. Someone that didn’t introduce himself called us back after we left a message to Shannon Booker their customer service manager. As previously experienced they told us that this is their policy and we have to pay if we want the crank heater to be replaced. They could care less about customer service, refuse to fix their own mistakes, and arrogantly tell us to go elsewhere if we’re not happy with their policy. We do not recommend AC designs as we think they are pushing sales and charging a ridiculous amount for labor. When you try to discuss the issues with their management they could care less and act dishonestly.

These people are so unprofessional. Had my house built in 2015 and with in the first year it went out. The came out said we needed a part and that took almost 2 weeks, they didn’t keep us informed in fact we had to call them to get updates! After they fixed it it went out again. We had to call another company to fix the same problem because they said we had no warranty it went out for the same problem. Fast forward to this month Jun A/C went out again. I have been without air for two weeks at this point in this Florida weather with 3 children in my home. This company takes no responsibility for their work and and the fact they installed a garage unit it out home! My A/C unit should not go out 3 times in 3 years.

horrible. Dont stand behind their workmanship Always blame florida weather

Great - I would call them if I had any air conditioning needs and have recommended them to our neighbors.

AC designs installed my unit back in 2010. I called and "registered" my 10-year warranty with them. They even sent out a technician to align the home AC how I wanted. Ever since they've been terrible. Always trying to sneak in hidden service charges or claim my unit is out of warranty. They apparently didn't contact the parts company to add on the extended 5-year warranty so now my unit is out of warranty. They quoted me $600 for the same service that cost $150 two years ago. They accept no responsibility, nor remorse. And they charged $135 for the service visit where they did nothing to fix my unit. I'd never recommend them!

It went good, I recommend

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Great, they did a great job !

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Our AC went out during the summer, and AC Designs came out promptly to fix it.  Reasonably priced, professional, and helpful.  We haven't had trouble with the unit since.

We called for an estimate on replacing our AC, which failed on a weekend. Jason, the sales manager, was very knowledgeable. He did not try to do a hard sell. Rather, he explained in lay terms, efficiency factors (SEER) and different brands. We had a list of questions, which he answered thoroughly. Jason was the most credible sales rep of the five we had invited to give us estimates. One other outfit gave a lower price, but the sales rep was not credible.
Our installer Michael was on time and went out of his way to make sure that everything was done according to how we wanted it--including the placement of the outdoor unit. He even went into the attic and taped duct work. He took his time to make sure we understood how everything worked, including the WIFI thermostat he installed. 
We are very pleased with this company and would recommend it to anyone needing AC work.

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The installers arrived at the scheduled time, the job was done on time, the installers were very neat and efficient and finished as scheduled.  The only disappointment was that nobody from the office called to follow-up after the install to find out how the job went.

The first service went well in Saint Augustine, however the next day found that system wasn't cooling any more.. Called  back a week later when it became really obvious that the compressor ran all the time and used lot's of electricity(!). Repair team found a bad expansion valve. 
When I asked for some adjustment in the service plan $ due to the sudden failure of a working system, going from working fine (as the system tech said it was) to broken, non-working the next day, requiring a repair, replacement of a part for the problem not being caught until it failed, they simply refunded my money and wished me well. I suspect that the management said it was, '...one of those unfortunate things' that simply happen. I felt otherwise and wanted a refund because of the power consumption and delay due to the 'slow fail' of the problem that occured. 
The repair, when it happened, was first rate.

A/C Designs was the contractor our developer used to install the unit in our home. They provided a very reasonable rate for annual servicing of our unit and they recently performed their first service. Scheduling was a breeze. I was first impressed by the technician when he put protective covering on his shoes when entering my home. He explained what he was going to be doing and asked to be escorted to the unit. He spoke about the unit and did talk in technical jargon and was very thorough in his evaluation and cleaning of our system. His recommendations were reasonable and also quoted me a case of filters at a price better than I would find at local hardware stores. I am very happy with this A/C Designs and plan on continuing to use them for all my a/c service needs.

It was all pretty painless.  Each appointment was started on time or early and completed on time or early.  Installer was courteous and knowledgeable.  And he didn't mind the multitude of questions I had about the new system.  He checked and rechecked things to make sure they were right and how he would want them "in his home".   Cleaned up the work area upon completion and made sure I understood all the paperwork.  County inspection had a minor hiccup but was quickly and easily corrected.  Salesman made sure that I had all the information I needed to submit for the rebate with local power authority.
All in all, it was a great experience (even with having to replace the system at all).   I would heartily recommend A/C Designs to family and friends!!!

The people that came were friendly and courteous.  They were right here on time, and came back until they finished everything.  Their service was good.  They did not do anything wrong.  Actually, I already have a yearly contract with them.