Wilhelm Heating & Air Conditioning Inc
About us
Wilhelm Heating and Air Conditioning is your Local Carrier Factory Authorized Dealer serving southern Hillsborough and northern Manatee Counties for over 20 years. Less than 5% of all Carrier dealers achieve this level of performance. “CFAD dealers must meet stringent criteria established by Carrier for technical skills, customer service & business planning.” Wilhelm's NATE certified technicians provide premium service on all brands of HVAC products, they also offer maintenance check-ups and install new equipment.
Business highlights
Services we offer
Air conditioning, gas heat, heat pumps, indoor air quality solutions, pool heaters & appliance repair.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 30% |
"I show the proposals were e-mailed to you earlier this month. Please check your spam folder if you do not see them in your inbox. I was told that you are out of town and will wait until you get back to install your new system. Please let me know if you need any further information."
"Thank you, Member."
"Thank you. Good to hear."
"Yes, we did put a new unit in for Member - twice just to make her happy. She was shopping price and when we went to install the equipment - her father signed the contract for her - exactly what she told us that she wanted on the proposal. After paying for the install, Member decided she really wanted a different unit. I agreed to install the new unit for the difference in the bid. I feel we went out of our way to accommodate the customer and she has her new Carrier unit."
"CUSTOMERS ARE ALLOWED TO BUY THEIR OWN THERMOSTATS. WE ENCOUNTER THIS OCCASIONALLY. WE DO NOT PURCHASE OUR THERMOSTATS AT HOME DEPOT AND IT IS HIGHLY UNLIKELY THAT IT WOULD THE EXACT SAME QUALITY THERMOSTAT THAT WE OFFERED THE CUSTOMER. WE DO CHARGE A FAIR AND COMPETITIVE RATE FOR OUR SERVICES. WE SEND TRAINED PROFESSIONALS TO YOUR HOME TO ENSURE THAT THE JOB IS DONE RIGHT THE FIRST TIME. DURING A ROUTINE MAINTENANCE (DONE FOR THIS CUSTOMER IN 11/08) WE WERE ASKED TO PROVIDE A SERVICE NOT NORMALLY INCLUDED WITH THE ROUTINE MAINTENANCE. WE DID TELL HER THAT SHE HAD PURCHASED THE INCORRECT THERMOSTAT FOR HER SYSTEM AND TOLD HER WHAT SHE NEEDED. WE DID NOT OFFER TO COME BACK AND INSTALL IT FOR FREE. IF THE MEMBER EXPECTED A REDUCED CHARGE FOR THE SECOND TRIP, SHE SHOULD HAVE ASKED THE OFFICE STAFF BEFORE SCHEDULING ANOTHER APPOINTMENT IN DECEMBER. WE DO VALUE YOUR BUSINESS AND IF YOU CHOOSE TO DO IT YOURSELF, AT A LESSER COST, IT IS NOT A MATTER OF TRUST, BUT RESPECT. IF YOU CALL A PROFESSIONAL TO COMPLETE YOUR DO-IT-YOURSELF PROJECT, YOU SHOULD BE GLAD TO PAY FOR PROFESSIONAL SERVICES RENDERED."
"I WOULD HOPE YOU WOULD HAVE CALLED ME WHEN YOU FELT YOU WERE MISINFORMED. UNFORTUNATELY, THE TECHNICIAN THAT RESPONDED TO YOUR CALL DID NOT DO THE RIGHT THING. THIS IS NOT IN LINE WITH THE COMPANY STANDARDS AND POLICIES OF PROFESSIONAL INTEGRITY AND ETHICS. I TERMINATED HIS EMPLOYMENT A FEW MONTHS AGO FOR FAILURE TO COMPLY WITH COMPANY POLICY."
Licensing
State Contractor License Requirements
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