No Streaking Professional Window Washing

Thank you so much for taking the time to review us! I'm so glad that you are happy with our service. We look forward to making your windows sparkle for years to come!

Thanks so much for the awesome review! We appreciate your business and we look forward to taking care of your windows for years to come! Don't forget our Referral Rewards program! It's a great [Member Information Removed] to earn free cleanings, which are even better....because they are free ;0) See you next time!!!

Thank you for being such a loyal customer and for taking the time to share your experience with others! We look forward to taking care of your windows for years to come!

Thank you [Member Name Removed]! So glad we continue to impress you😉 We look forward to seeing you again next time!

Thank you for the review [Member Name Removed]! So glad to see that after all of these years you are still happy with our service! We will see you next time!

Hi [Member Name Removed], The inside tech actually informed the person working on the outside about the screen, and they did climb up there and try to get it out before starting the outside. It was jammed in there. She reported this to me, and also your wife sent me an email stating that it was put in wrong and that, because of that, the window won't open to take it out from the inside. It is a tilt-in window so the only way to get it out from outside would be to bend it out. They are made to come out from the inside only. I did follow up via email regarding this. The inside tech was going to try again, before he left. We will gladly come back and remove the screen for you with a signed waiver. ALL of our vans are equipped with ladders that will reach the 2nd floor, so I'm not sure why it wouldn't reach. I do apologize for that, however, the first tech is a Team Lead and assured me that it will not come out from outside without damaging it. At this time, due to the pandemic, to limit exposure, we are only allowing one staff member inside each house, so yes, she did continue on to start the next job while the inside tech finished the inside, since there was nothing more for her to do there. Feel free to email me back if you decide you would like us to remove that screen for you and clean that pane. Thank you for taking the time to review us!

Thank you for the review [Member Name Removed]! I am very proud of the staff we have developed. They are hard working, friendly, and professional, and I am so glad they continue to uphold our standards. I appreciate your business through through the years! We will see you next time!

Thank you for taking the time to review us [Member Name Removed]! I appreciate your business through the years, and I'm glad to see we continue to impress you! We will see you next time!

Thank you [Member Name Removed]! It's so great having so many loyal and friendly customers like you! It makes our job easy! Thanks for the review and the years of business!!! See you next time!

Thank you for this review [Member Name Removed]! You have been with us a long time! We appreciate the many years of business and your continued support! Take care for now!

Thank you for this review [Member Name Removed]! I hope your recent service went just as well! Thank you for continuing to trust us with your window cleaning needs! See you next time!

Thank you for taking time to review us and for being a loyal customer for 5 years! It's always nice to hear that our staff is continuing to uphold our high standards! We look forward to seeing you in the fall!

Thank you so much for taking the time to review us! I am glad to hear that you were happy with the service. Most people say that we are the most professional contractor that they have ever dealt with so, if you have time to drop me an email, I would love to know how we could make your next experience better. We are always looking for ways to better serve our customers. Our GPS shows that Carmen did arrive about 3 minutes after the start time of your appointment. We do aim for arriving 5 minutes before so I do apologize for that and will work to be more punctual next time. Thank-you again for your business and we look forward to taking care of your windows for years to come!

Thank you for the review [Member Name Removed]! I apologize about the minimum charge to come out, but between gas and paying staff to drive to a location, we have to have a minimum or we would not be very profitable. Thank you for understanding! We look forward to taking care of your windows for years to come. Thank you so much for giving us a chance!

Thank you for your continued business through the years! We are lucky to have awesome customers that make our job more enjoyable. Thanks for the great review! We will see you next time!

Thank you so much for taking the time to review us! We know that people get bombarded with surveys everywhere they shop, so it means a lot that you took the time to write a review for us! We look forward to seeing you next time!!!

Thank you so much for taking the time to review us. I remember the first house I ever cleaned the windows at....I was amazed at what a difference it makes. Still to this day, I always love to see the end result of our work. I love that it makes people happy too! So glad that we made you happy and we look forward to doing so for years to come!

Hi [Member Name Removed], The work completed was in March 2018. I actually have copies of several emails between you and my former assistant. We also have notations by the staff that they informed the customer before the 1st cleaning that there were scratches to the film prior to us cleaning. We also noted when you requested the estimate that you were not happy with the cleaning company you were using that charged hourly. My assistant informed you that your previous service 2 years before was also $285 and sent you the Receipt. While prices do go up every year with inflation, we lock our customer's price in for life if they complete service every 12 months. Your service went over 12 months, but we still honored the same price. You paid $285 in 2016 and $25 for hard water treatment. My assistant offered a refund or a credit to your account for the windows that should have been deducted, though we do usually ask people to let us know if it's only a partial ahead of time, so we can plan our time accordingly and book other work in the day. Either way, in regards to that matter, we have no follow up email from you regarding refund or credit. In regards to the film, there is nothing we use that could scratch, let alone "gouge" film on one window, let alone several, especially when two different employees worked in your home that day. I'm sure you've seen our tools. It's a soft washer and a rubber squeegee. If it was that easy to gouge film by cleaning it, we would not be in business. The damage was noted prior to us cleaning. That day, you actually had the Manager at your house. He would not hesitate, nor would any of my employees, if they accidentally broke or damaged something. They know they would not be in trouble and he would have set that example for his assistant that day. This is something they know is important to me and that accidents happen and they only get in trouble if they don't report them. Also, if they "gouged" a window, it would be quite apparent...they certainly wouldn't shrug it off and keep going and gouge other windows. They would panic and call me to see how it was possible and what to do. Still, they have no tools that can scratch 3M film. If the hard plastic squeegee they use to apply the film doesn't scratch it, our soft rubber squeegee certainly cannot. I'm glad to discuss this more with you or send you more information regarding it. My assistant did send this information to you as well, but maybe you didn't receive it. If you reply to your most recent reminder or go to our website you can email me directly. I'm glad to discuss it further.

This customer's window broke because the lock was not aligned with the window, which generally is not the fault of the contractor, but I agreed to pay for it. Since we have never had this happen before in our ten years in business, we didn't have a company to fix it on speed dial. We called several and left messages and waited for calls back, which never happened. Then we called several more. Same thing. We finally reached two companies and neither repair that type of glass. Your husband grew impatient so I asked him if he knew of any in your area. After a few days he finally reached a couple and then we waited for estimates. The estimates came in and one was about 60% of the other, but he was more comfortable with the more expensive company, though their qualifications and experience were the same. I agreed to hire the more expensive company. Then the bill comes and it's even more expensive because it took them longer, which generally isn't how it works Nonetheless, I agree to pay. That company refuses to take a payment from us over the phone....they don't even take credit cards?!! We contacted our credit card provider to try crediting the amount to your card. We then receive notification that it's not an option so I send you a refund via bill pay FROM MY BANK, using the address we serviced. We hear from you weeks later stating that you haven't received it so we confirm your address and I have a new check reissued. So, about 90% of this situation was dependant on other people, not us, so we did what we could with what was within our control. So if anyone reading this was rather go with a company that wouldn't pay it at all or that isn't insured, that is fine, but hopefully people understand that sometimes there are some things out of our control so you do the best to make things right.

Thank you Mr [Member Name Removed]. We appreciate our loyal customers such as yourself!

Thank-you for taking the time to provide feedback [Member Name Removed]. I do apologize that we ended up being short that day due to an employee personal emergency, and I do appreciate you being flexible and understanding. I am proud to say that my employees do have a good work ethic and a respect for our customers time. We look forward to taking care of your windows for years to come!

Hi [Member Name Removed]! You did send us a survey and I appreciate the feedback. Angie's List sends every one of their customers a separate survey since you found us on their site. I am glad to hear that you were happy with your service and we look forward to taking care of your windows for years to come! Thanks again!