Royal Palm Mazda

Everything is good. I go there for 10 years or more so everything is fine. The waiting area is good. I don’t have to wait too long, about an hour. No complaints no nothing. It’s really good.

They ended up cutting out the back license plate. They did not use the proper tools to remove the plate. They told me that the car came this way from the factory. They damaged the car. I took my car to another dealer and they even said it did not come from the factory like this and it was cut out. They never told me they were going to cut it out. I would have never let them do this to my car. Plus, they scratched my car. They scratched the leather for the luggage rack. They scratched the hood when they tried to remove it from the front. Now three years later they are calling me asking me to take my car here for service.

They were very good and responsive. They tell you to come in at a certain time, they take the car and do exactly that. I mean you have to wait till it gets repaired. You have 2 choices, I mean you can stay there which I do and they usually inform me of the things that need to be done and anything else that might need to be done in the future, that kind of thing. And they are responsive, they seem to know what they are doing. Their cost is competitive. Dealerships tend to be more expensive but you're under warranty and that's part of other things too. I haven't tried any of the local establishments around here so I don't know what their pricing. They are very prompt at what they are doing. They are a very good dealership. Essentially they've been improving their dealership over time at least from what I could see over the last few years. They have  more in-tuned customer service and I've talked to the customer service people and the sales and the general manager and they are accessible.

They are also very organized as well. They are competitive with other dealerships as well, at least from a pricing stand point. They've done service on my car several times. I have no issue with them whatsoever, they do it promptly. They tell you what is going on, they take you in on time and I've also purchased some vehicles from them and they are very good at that as well. They are very customer oriented. They were interested in selling me the car so we were able to negotiate a price and they gave me the price that I was looking for. They recognized my needs and met my needs. They were sensitive enough to know that if they didn't give me that, that I would not buy the car. They were in tune with the customer and it was a fair price. They bent over backwards to sell me the car. They spent about 3 hours on that sales. I would go there again.