
Grandview Kitchens Inc
About us
FREE ESTIMATES and CONSULTATIONS*** Grandview Kitchens will understand your needs and desires for the new kitchen remodel. We'll help you coordinate your project from design to installation. Our showroom is conveniently located in Royal Palm Beach, on the North West corner of Southern and 441.
Business highlights
Services we offer
KITCHEN DESIGN TV UNITS LAUNDRY MUDROOM
Services we don't offer
WE DON'T SELL APPLIANCES BUT WILL COORDINATE WITH CLIENT AS FAR AS DIMENSIONS AND PROPORTION OF APPLIANCES FOR EACH PROJECT
Amenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- Financing Available
- Check
- Zelle
- CreditCard
- 14
Assorted photos uploaded by Grandview Kitchens Inc
Number of Stars | Image of Distribution | Number of Ratings |
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Filter reviews by service
to share my experience with you, as it has been a most fruitful and exciting endeavor.
This past week of November 22-25, 2015 marks the finalization of having our kitchen restructured and redesigned by Grandview Kitchens, Inc., located at 10477 Southern Blvd., Royal Palm Beach Florida. My residence is located in West Palm Beach FL.
The entire job executed from inception to completion was beyond exceptional to say the least.
The entire process included full demolition of the existing kitchen (cabinets,
counter tops, disconnecting and reconnecting plumbing and entirely re-fabricating
with highest quality wood cabinetry, amazingly beautiful quartz counter tops,
and redesigning and installing additional cabinets where desired and requested.
For starters, six weeks prior to kitchen reconstruction, as we entered Grandview?s showroom for the first time, we were greeted by Susana Fernandes, Grandview?s CEO, Sales Person and Representative, who was quite accommodating when discussing the protocol of how Grandview Kitchens operated regarding the demolition and installation of a newly designed kitchen, not to mention her knowledge of the high quality materials, and the extensive choices and styles invested in and utilized by Grandview.
Throughout not only the initial interview, but also throughout the entire kitchen re-construction process we received top priority regarding each and every stage of development. ?We Were Informed!?
Susanna, always proved to be fully reachable and knowledgeable with the entire process,
accommodating us with answers to questions, process and progress expectations,
time contingencies, and payment schedules. We always knew what was happening as
each stage ended and the next stage of progress was beginning.
The artistry and craftsmanship executed by all technicians went above and beyond my
expectations.
Randy, the carpenter was brilliant and virtuously worked almost from sunrise to sunset
until his sector of the job was masterfully completed. Randy was meticulous in every detail. He was on time, punctual, and kept us abreast of his schedule maneuverings. The
kitchen was gutted, and all new cabinets were installed within 3 days with only
one additional half day for minor tuning. He also met our requests and design
recommendations. Additionally, he made
his own recommendations as per his field of expertise. By the way, our kitchen is quite large
measuring approx. 12? x 18? with 12? ceilings.
The gentleman providing the counter top delivery and installation?? Amazing!!!
The gentleman responsible for installing the back splash?? Seamless!!! Another exquisite job painstakingly
accomplished.
Alex the plumber??? well, one couldn?t meet and
nicer, more knowledgeable guy, who did an exceptional job. I made sure I got his business card before he left.
Honestly, the only time I felt a legitimate concern was when Grandview required a 2/3rd
deposit up front of the entire cost to initiate the job. We were informed that this payment was for
the purchase order and delivery of the cabinets. Although, it has never been a part of my
business ethics, or to do business in such a manner as to pay so much up front;
due to my enthusiasm as well as my positive impression of the company, people
and it?s representatives, I decided to bite the bullet, override my own initial
conscience and take a chance? Oh, and not to mention that the 3 other companies
I interviewed prior to Grandview, required substantially more up front; one of
which requested ?full payment? up front.
Oh my goodness? what?s with that???
Long story short, Grandview proved in every respect to be honest, trustworthy and a
pleasure with which to work. As time
moved on I developed full confidence, trust and peace of mind towards the
people I was dealing with. (Oopse, ? with which I was dealing.), sorry! (never use a preposition to end a sentence ?with? !!!)
Grandview informed us that the entire job would take approximately 3 weeks. The job commenced on time and was finished in
less than 2 ½ weeks.
Anyway, on a side note,
Prior to contracting with Grandview Kitchens, we reviewed 3 other well-known companies in
the industry that all maintained sound reputations however after meeting with
several representatives of these companies, we decided to continue our search
based upon several variables.
First was cost, second was the time factor of beginning and finalizing the job, thirdly
was the cost of payment up front to initiate the job at hand, and interestingly
enough, while interviewing the people of these other companies, they somehow reflected
a disinterest one way or another whether or not they contracted the job with
us. Not Good!
Grandview always accommodated us and always made us feel welcomed.
BRAVO, Grandview. I couldn?t be happier.
After leaving the sales center/showroom and being greeted so wonderfully by Maria, my wife and I decided this would be our "One-Stop" shop... We are in the process of remodeling our entire Kitchen, Family Room, Living Room, Dining Room, Media Room and Foyer along with two bathrooms, as they were recently damaged by a major flood in our house.
Both my wife and I were excited to meet with Susana on the scheduled and confirmed date of July 24th at 8am...
Well Friday, July 24th came and we anxiously awaited Susana, 8:15 am, 8:30 am, 8:45 am and finally at 9: 00 am we decided we needed to head to our respective jobs as we've obviously been stood up by Susana...
After arriving at my office, I decided I would call Grandview myself to find out if by chance there was a scheduling misunderstanding, I placed my call at around 9:45 am.
To my surprise, Susana picked up the phone and when I identified myself to her she stated:
"Oh yeah, you were my 8am appointment that I didn't make, well "Something" happened this morning and I didn't make it, so "IF" you want, I can reschedule you for another day...
I've been in Management for over 15 years and have on very few occasions been faced with such a blatant disregard and lack of respect for other peoples time... Never did she apologize or even attempt to call either myself or my wife..
Well isn't it "Something" that you just lost the opportunity to land a job that is worth in excess of $60,000.00.
What a shame because both of us really liked the material we selected and most important enjoyed the warm service we received initially from Maria... I guess it goes without saying, that I will never use or recommend this establishment to anyone.
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