Capitol Carpet & Tile - Royal Palm Beach
About us
Complete Customer Satisfaction: Every customer receives a phone call from the Owner’s mother to ensure complete satisfaction Installation: Our installation teams are certified and trained to bring you the absolute best installation experience in the industry Experience: In business since 1985. Our sales team receives continuous education on products, design and installation methods. Value: Our great prices, our great selection, and our great service equal a superior value that cannot be beat Selection & Stock: A massive in-stock inventory with the latest styles from top industry brands In-Home Sales: Our experienced team will come to your home to ensure the correct product and design to match your lifestyle. Please see our website for our list of very convenient locations in: BOCA RATON (Shadowood Square), ROYAL PALM BEACH (Village Shoppes) BOYNTON BEACH (Boynton Lakes Plaza), PALM BEACH GARDENS (Promenade Plaza),
Business highlights
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 6% | ||
| 0% | ||
| 0% |
Good product, good service
The initial scheduling and installation went fine as well. Everyone came on time and called when they said they would to confirm the appointment. The installers were in and out pretty quick and the installation was acceptable.
Our real issue with Capital came when we started noticing some of the carpeting on the risers coming loose. No big deal, things happen. We called to schedule a warranty repair. In normal circumstances we are only available on weekends, they said that the installation crews were about 2 weeks out if we wanted a Saturday, understandable. They called the next day and said they had an opening on Friday. I told Capital's office that I just happened to have my electrical contractor on site between 1:30pm and 4:30pm. They told me that they would call before they came to make sure someone would be there. The installer showed up at our door about 10am without a prior call. Of course no one was home. He called me and I said that I told the office no one would be at the house until about 1:30pm. He said he couldn't do the repair we had to reschedule.
My wife called Charlie to tell them what happened and he basically said he has no control over the installers. The scheduling office called back a few minutes later and we rescheduled the appointment for Saturday 5/23. I was planning on being at the house most of the day anyway due to other work. They called on Thursday 5/21 to confirm and told me the installer would call me by 10am to give me a time frame. My phone is on my person at all times and I was home all day I received no call and no one came by.
Charlie, our sales rep, followed up 5/28 to see if everything was ok with the warranty work. I told him "no one called or showed up. I can't take time off to wait for an installer and I don't want to give up another day off waiting around for someone to come and fix the carpet, I'll make the repairs myself." He apologized and said he would contact the office.
Bottom line is, this is probably a fluke occurrence and people do make mistakes. I actually chose Capital based on Angie's List reviews. The carpet is good, the installation is ok (except for the bubbling risers and a couple of visible attachments) and Charlie at the Royal Palm Branch was great to work with. My issue lies with the communication of the installers and scheduling office. I can't tell anyone that they were horrible or not to use this company, I just had an unpleasant experience in the end.
"Thank you so much for the feedback. Feedback from our customers is very important to us as it always help to improve our service. After speaking with our installation manager there seemed to have been some miscommunication in relation to coming back to the home for the service call. We apologize for the inconvenience. This is not a normal occurrence for Capitol Carpet and Tile. As the owner of the company I have set superior service as one of our most important values. If you would contact me at [email protected] I will personally set a day and time to take care of whatever service you need. In addition if you need anything else please feel free to contact me directly. You are a valued customer as all our customers are and we appreciate your business. Lou Morano [email protected]"
"Thank you for the wonderful feedback. Our team really works hard so that you have a superior customer experience and it is always nice to hear when we reach that goal. Enjoy your new wood floors! Lou Morano President"
"[removed member name], We truly apologize for the disappointing service you received. Your experience is not the level of customer service we normally or want to provide. If you have not made a purchase yet or if you need anything in the future please contact me directly at [email protected]. I personally will make sure that you will be well taken care of and have the superior experience you should have had the first time. Lou Morano President"
The scheduling of the installation was hassle free. Their installer, Hector, was very professional and did an exceptional job!
Overall we are very pleased with Capitol Carpet & Tile and recommend them to anyone who is in the market for tile.
Licensing
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