Doors by Tim, LLC

"Before you purchased the vanity, we let you know that the vanity was on closeout, the distributer was discontinuing carrying these vanities, and we could not guarantee what they had. Because of the great price, you were ok with that as you were selling the house. As you stated, because we were unable to get the soft close drawers for you, we did give you back $140 IMMEDIATELY and you were ok with that. We also refunded money off the vanity because of a small chip that went unnoticed when we inspected the vanity before calling you for pick up. You agreed to this because you said that it was going to be back against the wall and wouldn?t be seen. Before you took your vanity home, you were satisfied with your investment- which was less than $500 for the 60? vanity. Later when you saw the top drawers were not secured properly, we scheduled someone to take care of that issue. Again, you were pleased with his work. The next day Oct. 15th , you came into the showroom with a drawer front that you ripped off the vanity and brought in. You stated that you felt the drawer fronts were installed wrong. We explained and showed you that the notch is supposed to be at the bottom and that is how they are installed on all the vanities, even the ones that we have in our office kitchen but you weren?t happy with that. I?m sorry that you feel they SHOULD be designed one way when that is not how they are meant to be built. Since the vanity supplier does not carry spare vanity drawer fronts or come out themselves to fix it, we explained that we would fully refund your vanity purchase since you were unhappy with it. We believe we have offered excellent customer service as we sent out someone to fix the drawers within a few days of your initial complaint at no cost to you. We then offered a full refund when you were still unhappy with the product. We have been responsive and tried to be accommodating throughout this process."

"First of all, thank you for the business. We would appreciate final payment of $6500 as the job was completed 9/1/17. Secondly, the contract was for one closet. You ordered my men to build a second closet at my expense while I was on vacation. The initial contract was to take a walk-in shower and turn it to a closet, and take a closet and turn it into a walk-in shower. Your initial complaint was three items: 1) a soap dish we told you would not work; 2) closet shelving which you approved and was not in the contract; and 3) something about some window tint. As an experienced contractor of over 35 years, we are always prepared to handle cosmetic repairs as well as any other issues. On 9/15/17, as we all got caught up with hurricane Irma, my business partner, tile guy, and carpenter came to take care of all your needs. You refused to allow us to do any work and said you would let us know if you would let us complete the work. As of today, we have not received payment from you and are moving forward legally."