Blue Marlin Pools of Brevard Inc

Great from start to finsih

I had a pool built by Blue Marlin Pools in 2016. They started approximately in June and completed my pool in early September. I will honestly say from the beginning of my review that I was pleased with most of what they promised me. The pool is a nice pool and the the time table for completions was pretty much as promised. That is the good. The bad is how they stand behind their product after the pool as been paid for and completed. Their follow up on issues after completion is terrible. I called (5) five times to have an issue corrected. Just to be accurate I have phone records indicating my call days. I called on 3/29/2017, 6/12/2017, 6/22/2017, 6/29/2017, 7/10/2017. My problem was a leak in the main gutter against the home. it was right in the middle of a normal traffic area. I just wanted the leak fixed. I hired Blue Marlin to build the pool, I did not hire individual sub contractors. So the people I contacted was the company that I hired to do all the contracting needs. Blue Marlin Pools. Their response was always, we will send someone out. Well, weeks turned to months. On my last phone call I was frustrated however not rude. I believe Mike Jackson spoke with me and basically called me rude and asked me if I wanted him to call the responsible contractor or not. Well of course I wanted him to call. His comment was not only inappropriate, but goes against the warranty I should receive without having to fight tooth and nail to get. For this reason I do not recommend this pool company. As stated earlier, I have all my phone records and notes of my conversations with Blue Marlin. The calls started in March and to this day in July they still have not come out to fix the problem.

.

We have been using Blue Marlin Pools because they installed the pool when the house was built. Noticed one evening that the pool was getting a little yellow on the sides with the hot weather so we were going to shock the pool. I went to turn on the system and nothing happened. It was dead, seemed electrical since nothing came on, not even the pool light. I checked the breakers in the garage and the pool box and reset them but still nothing. So the next morning I called Blue Marlin and told the lady the symptoms and that it seemed to be electrical. She put me on hold and when she picked back up she said it will cost $380. I asked her for what, the guy hasn't even come out to see what the problem was. She said $300 for the motor and $80 labor. I told her the motor was only 2 years old and was working fine on Sunday and that the problem seems to be electrical. She said its always the motor. I told her I wanted the guy to call me when he finds out the problem before he replaces anything. Unfortunately I was at work and couldn't be there to see what was really going on. So he calls me and tells me there is no power to the pool box and he needs to check the breaker box in the garage cause he thinks it's just a bad breaker and he will replace it. So I said OK. When I get home from work the bill is in the door and it is for $380. And it states he replaced the breaker and the motor. He did not tell me the motor was bad, he just said it was the breaker. The lady had wrote on the order to replace the motor, so he must have assumed we asked to have it replaced. This is the 5th motor they have "replaced" in the 10 years we have lived here. When I lived in south florida, my motor lasted 8 years. Here they seem to replace it every 2 years. Either they are giving us bad/used motors that don't last or they are replacing working motors just for the money. I mean how can you just say its the motor when you haven't even sent someone out to see what the problem is. And then to replace it anyway when the problem was something else. I feel like they have been scamming me with these motor replacements. Needless to say, I will not be using them again.

Went pretty well., Put the pool in, came out very good.

unknown

unknown

We can not say enough good things about Blue Marlin Pools.  Chris Foster, worked with us to design and spec the pool.  There is no person that we have ever done business with who has been more responsive and informative.  He was tremendous.  Once we signed our contract, we were given a 3-ring binder with all the information necessary to follow the process and the care of our pool.  The only surprise we have experienced is the expertise, the attitude, the timeliness, and quality of every single stage of the process.  There has not been one person with Blue Marlin who has not been fantastic to work with.  We are so pleased with the entire project and the future of enjoying our pool.  When we were kids, there was a song we learned in school named "Just Whistle While You Work"   and each time a person or crew came here to work, we would sing the song to ourselves!  It was a pleasure to see American workers enjoying what they knew how to do.  
We made two changes during the process and Blue Marlin made the effort to make us feel like it was 'no problem'.  Great company.

The actual pool is great, however the companies professionalism has been very disappointing. They came out at the beginning and gave us a full estimate of the job. They broke down all the different steps. We had an exsisting fence and they said all they had to do was take it down temporarly and then put it back up afterwards. They recommended a company to do it and we used them. After the pool was completed the fence company came back out  to put it up and the man said our fence would not pass insepection because it was 4 inches to short. Blue Marlin Pools had sent out a sales manager at the beginning who went out and had done messurements and estimates of what we thought was of everything. We called the company and the sales manager said he looked at the fence and assumed it was tall enough. Come to find out he never even bothered to messure it in he beginning. He out right admitted it but the owner would not do anything to compensate for the mistake. We now are hit with an extra $3,500 we have to put out that we did not expect. We feel the company is very unprofessional in the way they handled this. They literally just shut the door in our face  by saying yes we are sorry for the mistake but there is nothing we can do to help cover the mistake. We used this company because they bosted on being in business for 25 years and being very professional. Well I am sorry but if you are that experienced then I think you should know to measure an existing fence instead of assuming it is code for height. We now wish we used a different company. Two other families in our neighborhood have installed pools at the same time and we wish we had used the companies they did.

It went very well.

Love our pool. They did a wonderful job

Salesman John Foster met with us at our convenience and did an excellent job coming up with the perfect pool for us using Computer Aided Design software. We signed a contract in early April 2013. The hole was dug right before Memorial Day. Once the concrete was shot, there was almost 3 weeks of little work due to scheduling problems and rainy weather. We were a little frustrated with the delay, but Russ Pennick (construction coordinator) kept in contact with us with updates and throughout the entire job. He answered my numerous questions and always called me back promptly. After the plumbing was done, things went a lot faster. Pool was completed on August 8, 2013. Service has been outstanding. Danielle did a great job helping us pick our tile and deck paint colors. Pool school guy Greg was informative. We also purchased solar panels, in-pool cleaning system, and a screen. All work was excellent quality. I would highly recommend this company. I've had no issues with them or the pool so far (it's been one month).

I would give them an A rating, they were good. They came out to look at the system we had, it was not running properly and they got it running very good and at a reasonable rate and one of the owners, his name is Anthony, I just liked him because he did a terrific job. I would highly recommend them.

They had promised to do pool maintenance. They never went over how to operate the pool equipment. There were opportunities for them to improve on their customer service. I will never use them again

4/7/2013
Had spoken with Anthony from this company who agreed to call me on Tuesday for cell testing results; Emailed over receipt;
Next day...took cell to Pinch A Penny Pools Suplies, after they had tested the water (everything fine with water), Cell was working fine.
Unit still under warranty but I have to pay for service call.
In order to get the quickest service, I asked Pinch A Penny how much and how soon; Then put a call into Blue Marlin for Anthony who was currently out in the field; Lady who answered could not help me with a quote on the service call price stating that SUE can help me but she is at lunch; Put me thru to voice mail;
Sue calls back and states only Anthony can give price for service call; I asked if they could send me the paperwork for the cell and unit they installed; NO was the answer; they stated any authorized dealer can go by the receipt that was emailed and determine when it was installe and if still under warranty;
anthony called just after 2:30 pm and stated same thing and that his service call was 100.00 PER HOUR; (Pinch a Penny 85.00 flat fee)
Stated MIKE, who initially installed unit gave me paperwork. I disagreed. I needed the paper work to register the unit...was never given the paperwork.
We did determine ove the phone, with the other company (Pinch a Penny) that the board they sold me is bad..
Am Using the other company

Very good. Did an excellent job.