Approved Pro
Premier Home Pros, LLC
Bathtub Installation and Replacement, Shower Installation and Replacement,
About us
Premier Home Pros specializes in full bathroom remodels and installs finely crafted bathtubs and showers in as little as one day. With maintenance-free solutions and a variety of stunning designs to match your style, getting your dream bathroom has never been easier and more affordable. All of our products our backed by a full lifetime and service warranty program to offer customers the last system they will ever need. Get a FREE design consultation and transform your bathroom into a space that's not only functional, beautiful.
Services we offer
Shower Remodels, Shower to Tub Conversions, Tub To Shower Conversions, Walk-In Tubs, Walk-In Tubs
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.548 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 6% | ||
| 6% | ||
| 2% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 48 reviews
Mike M.
Feb 2025
Shower Installation and Replacement
So far we are happy with the quality of the replacement of our shower. That?s SO FAR. As of this post the job has yet to be completed even though the salesman (Wayne Craig) assured us multiple times that the job would be completed in 2 1/2 to 3 days at the longest. The original date of installation was set on 1/29 but I was contacted an hour after the time they were to arrive that they needed to reschedule. We rescheduled the work for 2/8. Joe showed up on time and was very courteous and professional. However when we talked about the job taking 3 days, he explained that was impossible because he couldn?t take measurements for the door and glass until he was finished with the stone installation. I told him I was told otherwise and he called Pietro to explain this misunderstanding. He was very apologetic and said he would keep me up to date when the door and glass was ready and set a date for installation. I finally called Pietro on 2/20. Still not completed. Disappointing.
Response from Premier Home Pros, LLC
"Thank you for your feedback. We can provide a rough estimate for the installation timeframe, but please note that we won?t know what?s behind the walls until we begin the removal. Depending on what we find, this could affect the completion timeline. I also apologize for the miscommunication regarding the glass. While it typically takes 7-10 days, it can sometimes take up to 4 weeks to arrive. If you have any questions or need further assistance, please don?t hesitate to reach out to our service line at 1.855.209.7818, Line 4."
Maggie L.
Jan 2025
Shower Installation and Replacement
Placing the order was not difficult. The vendor seemed knowledgeable and explained the procedure very clearly. It took a while for the order to be processed and I reminded them that I needed them to fill out the Architectural Modification for for approval from the board since this is a condo. I was notified that the order was ready to be installed and when I asked if he has sent the required form to the association he said he was not aware that it had to be done, so I sent the form once more and waited. Time passed and I did not receive any confirmation. to make a long story short many communications later we finally had an installation date (one month + later). The day of the installation I was told they could not come because of car trouble, so I had to wait another week. The workers arrived late and left past 11 pm. I received a complaint from the neighbors since they were supposed to finish by 5 pm! I am still missing a handle for the shower door. .
Response from Premier Home Pros, LLC
"Hi Maggie - So sorry to hear about your experience - it's definitely not typical for our installers to stay that late at someone's home, so we will be addressing that for sure. I have also escalated your comments regarding a missing handle for your shower door and someone from your local team will be in touch as soon as possible."
Barbara H.
Dec 2024
Shower Installation and Replacement
I cannot express how incredibly frustrated and disappointed I am with this company. They failed to deliver the service and product we paid for. They brought in the wrong shower pan, and now, rather than taking responsibility, the blame is being shifted between employees. It?s been nearly a month, and the situation remains unresolved. I have repeatedly tried to reach out, speaking to multiple people, who assured me they would rectify the issue. To date, nothing has been done. What?s most infuriating is the complete lack of communication. I?ve been left in the dark and have yet to receive a satisfactory answer or any progress towards a resolution. This is not what was agreed upon in the contract, and the company has completely dropped the ball, both before and after the installation. The least this company can do is take responsibility for their mistakes and resolve the issue. I have no faith in their customer service at this point. If you value your time and money, I strongly suggest
Steve B.
Dec 2024
Shower Installation and Replacement
Premier Home Pros, and their contractor Joe did an outstanding experience. Their product surpassed all my expectations and stood out from the competition in every way possible. We were impressed by the level of professionalism and knowledge displayed by Joe and his crew working for Premier Home Pros team. They were attentive, patient, and took the time to understand my needs and preferences. Unlike other products I've encountered, theirs didn't have that typical plastic surround that feels cheap and flimsy. It was clear that Premier Home Pros put a lot of thought and effort into crafting a product that exuded quality and durability. What truly set Premier Home Pros apart was their quick turnaround time for installation. I was amazed at how efficiently they handled the entire process. The installation team was punctual, skilled, and worked with precision.
John K.
Sep 2024
I was very satisfied with my workman, Mario. He was quick and efficient. The only hiccup arose when the company didn't send enough flooring material to finish the job. Fortunately, I had some flooring left over from a kitchen remodel so, he was able to complete the project in two and a half days. I happily recommend Premier for their professionalism and delivering what they promised.
Response from Premier Home Pros, LLC
"Hey John! So sorry for the hiccup regarding the flooring, but glad it worked out. We hope you enjoy your new beautiful bathroom! Thanks so much for leaving us a review."
Jum B.
May 2024
Installation crew(Ethan,Joey&Troy were great. Support system needs tweaking but Chase followed thru and took care of the loose ends. Thanks for the person/people who did let this issue slide.
Tim K.
May 2024
Shower Installation and Replacement
Fast clean efficient
Jeff J.
May 2024
Bathtub Installation and Replacement
Did a great job
Dale C.
Mar 2024
Joe D. and Justin did an excellent job removing our old cast iron tub/surround and installing a new shower assembly. Grade "A" work from demo, through install, and cleanup. I highly recommend this company to anyone planning on remodeling their bathroom.
Cindy B.
Mar 2024
Mike our contractor was GREAT!! He did a professional job cleaning up and completing the installation of a shower surround that the first contractor screwed up and walked out on the job. I felt bad for Mike, but he did an excellent job. FIVE STARS FOR MIKE! Too bad the company itself tried to pull one over on us by selling us the PREMIER shower walls, which were supposed to be crushed marble, made in their Ohio factory in the USA and very expensive, but delivering sheets that was stamped Made in China with a totally different name of the Wall system. They tried to tell us that the name changed, NOT! The wall panels were flimsy and cheap looking. I'm sure they were purchased at the basic price at Home Depot. Very disappointed. The bathroom turned out very nice, but, not what we originally planned. They did give us a small discount, but, in hind sight, we should have refused them. If you choose Premier to be your Pro, please make sure to check on all material used. It's not nice to be taken advantage of!! 1/2 star for Premier Home Pros.
Chitra G.
Dec 2023
Ryan was great!
David V.
Nov 2023
Shower Installation and Replacement
The work done on our shower was excellent, making getting in and out of the shower so much safer. Each step was explained to us and the work done by Mickey and Joe was superb. It was evident that quality was very important both of them. What a pleasant experience.
Natalie M.
Nov 2023
N/A
Bathtub Installation and Replacement
Consumer was not able to give a detailed review
Jeanine S.
Sep 2023
Shower Installation and Replacement
It is wonderful. They couldn't have done a better job. Totally recommend these people love their work
Edward K.
Sep 2023
Bathtub Installation and Replacement
Christian and his crew were top notch! my wife loves it and its absolutely beautiful work done! The install manager Tom was wonderful and guided us through the installation with ease. Highly recommend this company to everyone!
Kris K.
Sep 2023
Bathtub Installation and Replacement
Laziz came in and completed the entire project for us. He was knowledgeable, professional and his crew was a pleasure to work with. Highly recommend this company!
Letitia G.
Jul 2023
Excellent company to work with! Friendly, professional, fair prices, reliable, high quality materials, clear expertise, and they take pride in their work. Everything I look for when I hire. My basement shower was like a dungeon, and they turned it into the the best bathroom in the house. I couldnâ t be happier. Hire them if you have a bathroom remodel - you wonâ t regret it!
Charles K.
Jun 2023
Shower Installation and Replacement
Good
Dylan A.
May 2023
I recently had the pleasure of working with Premier Home Pros, and I must say, it was an exceptional experience from start to finish. Their product surpassed all my expectations and stood out from the competition in every way possible. Right from the initial sales call, I was impressed by the level of professionalism and knowledge displayed by the Premier Home Pros team. They were attentive, patient, and took the time to understand my needs and preferences. Unlike other products I've encountered, theirs didn't have that typical plastic surround that feels cheap and flimsy. It was clear that Premier Home Pros put a lot of thought and effort into crafting a product that exuded quality and durability. What truly set Premier Home Pros apart was their quick turnaround time for installation. I was amazed at how efficiently they handled the entire process. The installation team was punctual, skilled, and worked with precision. They completed the installation in no time, without compromising on the quality of their workmanship. I felt like they truly valued my time and made the whole experience hassle-free. The end result was nothing short of perfection. The product not only looked stunning but also functioned flawlessly. Its attention to detail and superior craftsmanship were evident in every aspect. Premier Home Pros clearly takes pride in their work, and it shows.
Lora L.
May 2023
Sloppy unprofessional work. Customer service is not existent.
Marisa R.
May 2023
Bathtub Installation and Replacement
Didn't show for appointment for estimate. Called three different numbers to finally get ahold of a person to say no one showed they said they would call me right back with an update. They tried calling me back one or two days later
Response from Premier Home Pros, LLC
"Hello, We are incredibly apologetic for this happening. We never aim to upset our potential customers and sometimes inevitably we fall short. Please call in to speak with Noah so we can apologize further and hear about your experience further. Thank you."
Marjorie B.
Apr 2023
Shower Installation and Replacement
Great Salesman, great products and absolutely outstanding service
James O.
Jan 2023
They did a good job
Jim B.
Jan 2023
the beauty ring on one of the grab bars has popped off. I called Chris and they were supposed to come out in two days to fix it.a week later and still havenâ t had it fixed. important to me,not to them.
Craig B.
Jan 2023
Bathtub Installation and Replacement
They profiled their obligation and paid me the $3000 back.
Response from Premier Home Pros, LLC
"We refunded the homeowner before he wrote this review. He did not answer his phone when we called multiple times before to process the cancellation and confirm details to send the deposit refund check to. No work was performed for the customer."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Premier Home Pros, LLC is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: 9:00 AM - 5:00 PM
Premier Home Pros, LLC accepts the following forms of payment: CreditCard
Yes, Premier Home Pros, LLC offers free project estimates.
No, Premier Home Pros, LLC does not offer eco-friendly accreditations.
No, Premier Home Pros, LLC does not offer a senior discount.
No, Premier Home Pros, LLC does not offer emergency services.
Yes, Premier Home Pros, LLC offers warranties.