PINCH A PENNY BOYETTE - FISHHAWK

"Certainly no service business wants to see a review of this nature and every customer is entitled to their opinion. However, since opening in 2006, thousands of customers have experienced our weekly pool service, repair service, and in store experience. Most know how our pool service works and know that we will never begin service or repair without the customer's consent to the requirements. If a customer inquires about service we visit the site, estimate any clean-up or repair needed, and contact the customer for approval. If they do not approve, we do not proceed. Pool owners also know that failure to maintain a pool may result in shortened life span of equipment. Abuse equates to damage. There are few, if any, equipment warranties that cover wear items such as cartridges and certainly none that cover customer abuse of wear items. We also make a practice of issuing credit for any items owed immediately to avoid future confusion. While this customer's experience is far from our normal interaction, it is still regretable that ANY customer of this store does not leave satisfied. The discussion we had was broken off by the customer under threat of just such a review if we did not provide the free items she discussed. While it is our normal course of business to strive to exceed the customer's expectations, we can only do so much with no communication or clear direction from the customer. UPDATE: In this case, the customer contacted us in mid-November with a request to clean up a neglected green pool. We responded the same day and inspected the pool. We furnished the customer an estimate of $300.00 to clean the pool and replace a neglected/abused filter cartridge. The customer did not respond to the quote. After several attempts to contact the customer, we were never hired to do the work and the customer was never billed. Two weeks later we were contacted by the customer to dispute the estimate, again never accepted or billed to the customer. In an attempt to resolve this conflict, we did, in fact, offer the customer a free replacement filter cartridge. The customer refused to accept the offer."