Outdoor Impressions
About us
We are a Custom Design & Build Company we have 22 in house crew members that make up our 3-4 person crews. We DO NOT sub out Hardscape and Masonary work. We offer several payment options and accept ALL major credit cards. We do not do financing at this time and have NO current promotions.
Business highlights
24 years of experience
Services we offer
We are a full Hardscape and Design company that specializes in Brick Pavers and retainment wall projects. We also offer full Design and Build outdoor Kitchens. We are NOT a Landscape company but do work with a Great in house Company for all your planting needs.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.421 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 0% | ||
| 14% | ||
| 10% | ||
| 0% |
Showing 1-21 of 21 reviews
Kenneth K.
Apr 2017
There were two workers who completed the job and it took them about three or four hours. When they were done, it was great; it was clean. My stepdaughter had them one time at her house and they did a great job. They're the only company I ever used.
Lashonda H.
Nov 2016
Our experience with Outdoor Impressions began with Byron as he returned a inquiry courtesy of Angie's List. Byron arrived and provided an excellent quote. He even returned to their Sales Center to research inventory on hand as well as invited us there to view the brick pavers he was recommending. Byron also educated us on sealing the brick pavers as well. Since Outdoor Impressions are pretty booked, scheduling the installation date was tough at first but after a week Byron called with great news and an installation date. The crew arrived promptly and began working immediately. Chris was a pleasure to work with and ensured the project ran smoothly. It took the crew roughly 10 hours which included clean up and a lunch break. They tested the water sprinklers to ensure they were functioning properly before leaving. The crew came back out bright and early the next day to apply additional sand on the pad in the backyard. Our overall experience with Outdoor Impressions was phenomenal and we will not hesitate to recommend them to others or use them again in the future.
Nancy D.
Apr 2016
Great to work with, did what they said they would do and when, communicated promptly and the quality of the work is terrific. Loved them and highly recommend.
Jamie M.
Jul 2015
Outdoor impressions meet with us a couple of times, obtained GIS information about our property, and created an overlay of the design, along with the drawing plans of our property we provided to them. They provided us with a rendered computer design, we could use to gain HOA approval of our project.
The workers showed up on time, were careful, meticulous and polite. They worked for a couple of days carefully removing a large Pygmy date palm tree that was meant to be replanted elsewhere and were not disruptive to other neighbors who live in our gated community.
The workers drew a carefully designed slope so water would flow down to driveway and wouldn't create puddles after the deluges we get in Tampa during the rainy months. The pavers perfectly matched the rest of the driveway; they completed the work right on schedule and cleaned everything outside, after they were done. We were very satisfied with their work.
Jeffrey H.
Mar 2015
unknown
Scott M.
Jul 2014
The job was delayed a couple of times due to weather (welcome to Florida) but it was well worth the wait. The team did an outstanding job on the project and cleaned up when they were done. I would definately use Outdoor Impressions again.
William S.
Jan 2013
We rated Outdoor Impressions an A company is all categories. This was a large project that had several facets and included working with a pool contractor to remodel our pool and hot tub, so as with any large multi-company job it had its challenges. However, the guys at Outdoor Impression resolved any issues that arose and the project turned out great. The company did a great job on the project and it looks great, but one of the more shining moments for the company was the follow-up they did on an appliance repair. A few days after the job was done and Outdoor Impressions had been paid in full, the blower motor on our exhaust fan started making a noise. Outdoor Impressions worked with the manufacture to dispatch a tech for the repair, but it was not that easy. The exhaust hood is installed inside a structure that is covered in stack stone, so the hood manufacture said the hood would have to be removed for the repair. I became extremely worried that this may be like pulling teeth to get a company that had already been paid, to come back out and do the right thing. However, I was proved wrong. Outdoor Impressions came out, removed several pieces of stack stone and the cement board, so the hood could be serviced. After the service they order new stone (at no charge) and came back out to re-install the stone. These are the instances that separate a company that will be around a couple of years, with a company that knows if they do the right thing, they will be around for decades. Hats off to Outdoor Impressions!!
Paul M.
Dec 2012
Work quality the big aspects of the job were a and quot;Band quot;. The finish work was a and quot;Dand quot;.
Salesperson must be related to the owner as there's no way that he should be employed in any industry that involves basic human communication.
Positive aspect was that they did seal all of the paver work without charge as they refused to show up and finish certain aspects of the job.
I wouldn't recommend this company, or at least the branch in Brandon, to anyone. The experience that I had was indicative of the services provided during the housing bubble of 2005. Essentially fly-by-night.
I will say that the crews from South and Central America were great. If there was only a way to get these craftsman without the incompetent management....
If you do use this company watch them very closely and ensure that you're getting what you paid for. It's would be smart to also know what and quot;right looks likeand quot; so you know if they're taking short cuts because these guys certainly will.
Salesperson must be related to the owner as there's no way that he should be employed in any industry that involves basic human communication.
Positive aspect was that they did seal all of the paver work without charge as they refused to show up and finish certain aspects of the job.
I wouldn't recommend this company, or at least the branch in Brandon, to anyone. The experience that I had was indicative of the services provided during the housing bubble of 2005. Essentially fly-by-night.
I will say that the crews from South and Central America were great. If there was only a way to get these craftsman without the incompetent management....
If you do use this company watch them very closely and ensure that you're getting what you paid for. It's would be smart to also know what and quot;right looks likeand quot; so you know if they're taking short cuts because these guys certainly will.
Cathy M.
Aug 2012
I can tell you this ... do oversee that work is being done.Start date was scheduled 06/04/2012. It began late due to a rain day and the company finishing an existing job. The workers do a great job, but the communication has a lot to be desired. Once you talk with the designer Alan, you never hear from him again. They assign someone to over see the project but they have him covering so many others sites and duties that he is not on site enough to give the leadership needed.The overall job is great, but it took almost 60 day to totally complete a job we were told should take a week. There were some rain delays... but not that many. The main reason was that the mud they put around the appliances never looked like it matched the stone. On the fourth try ,when they let the customer choose the color it came together. Make sue they complete as stated. They gave us an old rusty propane tank that they did replace after we called the owner. Several times I had to get the owner involved. He did put a burr under some saddles. Should not have come to that or taken as long to complete.
Matthew B.
Jul 2012
The project took some time. One person had to come out and diagnose the problem and try to get a handle on which fixtures needed replacing, and which could be repaired. I was impressed with their troubleshooting ability. After the parts were ordered, Outdoor Impressions fixed everything within about a week. I was most impressed with their troubleshooting abilities.
Richard H.
Jul 2012
Overall everything went well. We had a delay on the pavers from the manufacturer through no fault of Outdoor Impressions, and the install and workmanship was excellant. The end result was better than we had envisioned..
Sandi A.
Jun 2012
We contacted numerous companies for this job, and Outdoor Impressions came in as one of the best prices. They communicated with us on a regular basis whenever we asked about different configurations, and sent e-mails with 3-D sketches of the decks. They actually started work about a week earlier than originally stated, and once they started the job they completed it in about 3-1/2 days. The crew they sent was absolutely top-notch; they arrived on time each day and worked with only a lunch break until quitting time. They were extremely hard workers, and obviously knew what they were doing. Upon completion, they did a good job of cleaning everything and hauling off all the trash. Their work was then inspected by a company representative and we had our beautiful decks ready to enjoy! It is so unusual these days to contract out work with a company and find that they actually did everything they said they would, and without problems along the way. What a pleasant surprise this was!
Becky B.
May 2012
All personnel were very professional and polite. Project Manager responded quickly to all of my phone calls and emails. Job completed earlier than expected.
Very happy with the end result!!!!!!!!! I would definitely use this company again.John W.
May 2012
Great! done in 1 day
Mike P.
Apr 2012
Good on the front end. Responsive to questions. Started the project as promised and the quality of work was good except some of the tile work had to be redone due to the lines not straight and there were scratches on the hood as well. We had withheld a few hundred dollars from the final payment at their agreement since the job wasn't complete. They were supposed to try to buff out the scratches which to my knowledge they never did (at least doesn't look like it). the tile was straightened but the grout color never matched despite three tries (the original grout color was a light brown and the first attempt was dark brown, the second attempt yellow and the third attempt white - they were not even close to matching). After the last attempt, we notified them once again but no response. Despite multiple multiple emails and phone calls to the store and to Jason's cell phone, no response. I even called the store personally and left a message of why i was calling and that i wanted some explanation of why they stopped returning my calls. No one ever called back. So still have a scratched hood and unmatched grout on our outdoor kitchen. I would have at least like the courtesy of an explanation of why they decided that my project wasn't worth finishing. Bad way to end a job.
Kenneth S.
Jan 2012
Outdoor impressions did a great job. I saw them on Yard Crashers and also had two other companies come out to give quotes. Andy at Outdoor Impressions was punctual, knowledgeable and provided pictures of other work they have done. He then, quickly provided a quote the next day with a computer rendition of the finished project. We made some minor changes and wee were set. They actually started the work early. It took a few more days to finish due to the time it took to remove the old concrete patio and the weather.
The work crew was very courious and hard working and Alan the supervisor was great at communicating and lettting me know what was going on. We had a minor communication issue with the work crew on the complete removal of all the concrete for the patio. This was because the previous owner of my house had concrete poured over the old slab and it was going to be below grade. Alan made sure the work was done as promised and the crew was great at assisting in getting the trench for the electrical conduit for the spa dug which was not part of their work.
If I had anything to pick on was that some workers did not pick up after themselves and I had to pick up some trash. I did communicate this with Alan and he made sure they did in the future. I had a great experience, the final product is fantastic and I will definitely recommend them to others. Many thanks to Andy, Alan and the work crew at Outdoor Impressions.
The work crew was very courious and hard working and Alan the supervisor was great at communicating and lettting me know what was going on. We had a minor communication issue with the work crew on the complete removal of all the concrete for the patio. This was because the previous owner of my house had concrete poured over the old slab and it was going to be below grade. Alan made sure the work was done as promised and the crew was great at assisting in getting the trench for the electrical conduit for the spa dug which was not part of their work.
If I had anything to pick on was that some workers did not pick up after themselves and I had to pick up some trash. I did communicate this with Alan and he made sure they did in the future. I had a great experience, the final product is fantastic and I will definitely recommend them to others. Many thanks to Andy, Alan and the work crew at Outdoor Impressions.
Margaret F.
Apr 2011
Work took slightly longer than estimated. However, this is not uncommon for construction projects. Not satisfied with cuts on a few pavers, but company was quick to fix the issue to our satisfaction. All personnel were extremely professional and courteous. My yard will win most improved in neighborhood!
Vincent B.
Apr 2011
I could not imagine a more unprofessional company. The problems with this company start at the top with Jason and continue on down to his office and project managers. Calls are not returned and warranty service is not lived up to. After the initial install, I had to hire a third party to fix damage done to an existing water feature. Now, a year later, I have pavers that have cracked, broken in half and collapsed into the pool. After nearly three months of broken promises to return calls, we were shown a back door where we loaded, unassisted, pavers they had ordered yet were not able to install. In fact, the pavers they ordered are the wrong pavers. Again, several months later and I'm no closer to getting my pool fixed. These guys have let me down not once, but twice now.
Response from Outdoor Impressions
"This client has a few facts misunderstood. He is correct about the water feature needing to be repaired due to a flow pattern. However it was not even given a chance for us to repair. AFTER we applied sealer he then proceeded to tell us that he paid a separate company to fix the issue. (around 600.00)Then he neglected to pay us the balance on the sealer for approx. 1200.00. When I (Jason) spoke with him about this and asked why we were not given the chance to fix the water feature, We were told that the "pool company" was able to respond faster and it would be considered as "wash" for the remaining balance. He said the rest of the balance was for the aggravation it caused him. Although I did not like that outcome I respected the fact that we did make a mistake and He needed it fixed faster than we could respond. So I "zeroed" out His balance and we parted ways.... Almost two years later we were contacted about some broken coping pieces that cracked due to settling issues, and the client even asked how much they cost? So he could pay for the pieces and his pool company could fix the problem. After our Office manager ordered samples for this client he told us the samples did not match... Which we understood. Then it turned into a "coping Issue" that suddenly became a "warranty issue. So our Project manager went out and looked at the issue. It was his professional opinion that it was not a warranty item, that the separation was actually caused by the pool shelf settling. So we proceeded to have our paver company send a rep out to look as well. She came to the same conclusion. The Client then said "please just order the coping and I will have someone else do the work. So we did. Now to His defense this did take much longer than we expected. Some on our behalf and some on the paver company. However the pieces did come in to our showroom and the client did show up unannounced one Saturday afternoon and asked " whats the deal, when can you do this or can you do this?, I need it done ASAP". I then told him we could do it but it would not be the next week. that did not work within the timeframe he wanted. So, he then said well just give me the pieces and I will hire someone else to do it. The reason he cant find anyone to fix it, is because they know its not a coping issue. Its going to happen again. Its a pool warranty issue. Thin pavers are an overlay system, no where does it say it will prevent settling issues. And I personally was the one at the showroom that day and did not intend on "not helping load the coping that we gave him for free. I had a client already in the showroom and did not get the idea that he needed help loading up.(Sorry about that) I personally feel bad about any miscomunication we as a company had with this client. It was not my intent to "dishonor any warranty" In fact I didn't even bring up the fact that I felt he voided our warranty by not paying the final invoice amount after he hired a separate contractor to fix the water feature two years ago without letting us know. I appreciate his honesty and IN NO WAY trying to pass off all the blame back on this client. We as a company DID NOT respond to his concerns as fast as we should have. I would be happy to this day (July 5 2011) to talk with the client regarding what he feels is and is not WARRANTY issues. And we as a company WILL gladly repair anything that falls within the scope of our workmanship. - Jason Smith President Outdoor Impressions Pavers LLC."
Erika B.
Sep 2010
They are pricey but they are very helpful and very responsive. They did a great job and it looks fantastic. When we had a problem, they fixed it immediately; they were really on top of it.
John E.
Apr 2009
Perfect! They performed on a tight deadline, completed work ahead of schedule, did a masterful job, made minimal mess, and followed my instructions for lot and job-site access. Resolved all issues to my satisfaction. Entire team is great to work with, they remain friendly and professional under pressure, and they do beautiful work. Job took 3 days to complete, with a couple of return trips for pool cleaning. They made a hole in their schedule to accommodate our need for quick completion by a certain date--they beat it by a week (and yes, they are busy even in this economy). Our lanai/pool area went from dreary 10 year-old kool-deck to an eye-popping, resort-quality look that draws our gaze from every room in the house. Makes us want to be outside again.
Michael L.
Oct 2008
He came when he said he would, stuck to the estimate price. He thoroughly cleaned the brick pavers with a very high powered pressure washer. After it dried, he came back the next day and applied waterproof sealant to the bricks. In addition, he stabilized a few bricks that were sinking and loose. Did a great job, however, the bricks that he stabilized have sunk again. I have not called them back yet, but plan to do so.
Licensing
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FAQ
Outdoor Impressions is currently rated 4.4 overall out of 5.
Outdoor Impressions accepts the following forms of payment: CreditCard
Yes, Outdoor Impressions offers free project estimates.
No, Outdoor Impressions does not offer eco-friendly accreditations.
No, Outdoor Impressions does not offer a senior discount.
No, Outdoor Impressions does not offer emergency services.
No, Outdoor Impressions does not offer warranties.