In & Out Steamers

I hired this company off groupon, they had a package on groupon and it was an absolute disaster too. They didn't clean well, the stairway was just a mess, a disaster I had to keep asking the guy, well this area you haven't cleaned it,and the guy said oh yeah yeah, and he came back and he said well okay and then he went back and fourth back and fourth. The punctuality I would give a B because they came after hours. I said I really needed that place to be cleaned and they said okay, and they came after hours. The quality I would give a C or a D because I had called carpet cleaners many times for my condo. This was by far the worst. The quality of work I would give a D or lower. Everything else was okay, they came on time but the quality was just bad. And the reason was just that hI said you clean the carpet top to bottom and he left all these spots not clean. Stairway was a total mess, it was so bad. My tenant came and looked at it and he goes, have you washed this stairway. I said yes. The guy came he says look at it and it was so dirty I felt bad. So apparently he didn't just clean the stairways. He went through it so quickly, he just wanted to get out of the place. I was going to write a review, the only reason I didn't write a bad review and give them a bad review for the quality again and going back is because everything else was okay. A B because they came after hours and did that. I called and said I need someone and today they came so I appreciate that, but the quality wasn't good at all so I have to give them D or E or something like that.

They provided excellent customer service. It's very refreshing to hire a service company and have them actually provide good service. They answered my call immediately, answered all of my questions, and did an outstanding job cleaning my Dryer Vent and Carpets. It was also great that they provided both services I needed so I didn't have to hire two different people. I would have paid more for their level of service. Will hire again. Thank you.