Hancock Tire & Auto Service

It was quick. I was in and out.

I thought I knew what needed to be repaired got a quote and they found out there was something else that needed to be replaced and fixed instead. Even though it was going to cost a good amount more they kept the original price they quoted.

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I was about to drive 1300 miles when I discovered a screw in one of my tires.  Lucky for me Hancock wasn't busy when I brought the car in.  I thought they would just remove the screw, "plug" it, and I would be on my way.  About ten minutes later the tech came out and informed me that it wasn't an issue at all.  The screw hadn't been long enough to cause any damage to the tire.  When the tech pulled the screw out the tire was fine.  You know, there are places that would of charged me for the service of just pulling the darn thing out or would of charged me saying they pulled it out and"plugged" the hole.  Hancock Tire didn't do either and I so appreciate the honesty.

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I was very please with the service at Hancock Tires and would use their services again. They were prompt and professional. They were nice enough to make sure that the coupon for the free alignment was included even though I forgot to bring it with me. It felt like a nice, neighborhood business. I thought they went out of their way to make sure I understood what I was buying. And the new tires have been problem-free.

I have used Hancock's exclusively for about ten years. It is not the fanciest place but their mechanics are honest and reputable. They give FIVE STAR service and excellent prices. I have walked away owing nothing because it is a silly valve stem and they recognize I am a repeat customer. I know, as a single woman, I can trust the quotes and feel confident that I am not being taken advantage of. I have had no cost repairs up to $1000 repairs down here with complete confidence. I prefer this original location because I know the people but if you are looking for state of the art, they have a new facility on Bloomingdale that I use for my company owned fleet vehicle because they are computerized and can file the claims. Either way...good family owned business that knows how to take care of the customer!

We've been taking our vehicles to Hancock's for a few years, and before that Riverview Tire and Auto (their other location) any time we needed our vehicles serviced. When we took my husband's vehicle in a few months ago, they told me that they could perform the same service that my dealer performs during the mileage interval check-ups, but for much less. They said that they could access the recommended service list and would perform those services. When I needed service, I called and made an appointment with them. I took my car in. I asked if they had the list of recommended services and they gave me a song and dance that they would check everything recommended for my car at the current mileage interval. With an appointment, I waited over 3 hours. When it was done, all they did was change the oil. They said they checked this and that, but there was nothing showing on the paperwork that anything was done other than an oil change. This was the first time that I went to a service repair shop for a mileage interval service. I had always had it done at the dealers. Well, that is where I'll be going from now on. I want my vehicle to last as long as possible, so regular preventive maintenance is important to me. The car may not have needed any more than an oil change, but I want to know that all of the fluids were checked, as well as other filters. They did say that my Michelon tires with 40k miles on them needed changed. The tires are rated for over 70k miles. But this is a TIRE and auto service facility, so I'm not surprised that they would try to sell me tires. Of course I'm not upset about the cost as I was prepared to pay much more. But I also was expecting much more to be done. Obviously, I won't be returning to have preventive maintenance performed.

I took my car in and had the converter checked. I received a call and was told the amount would be to replace it. I was shocked, but the rep asked if I was under warranty. I said yes and he advised me to take it to the dealership and get it done for free. I called the dealership and after getting hassled, I called Hancock back and they provided more information. With their help I was able to get my car fixed free of charge. They didn't have to do anything, but they provided excellent customer support.

They provide excellent service! They don't do anything that doesn't need to be done. My husband took the car and asked them to replace the brakes, they called him and told him that they didn't needed to be replaced. We think very highly of them. We have been using them for years.