Horner's Auto & RV Repair

WOULD AVOID THIS BUSINESS. POOR WORKMANSHIP, BAD ATTITUDE FYI...... I have 25 years background in the automotive business so I know what I’m talking about. 2007 Escalade, oil leak. Took SUV in to have oil leak diagnosed and fixed. They said it needs gasket replaced approx. $150.00. We said fix it. Got it back, still has oil leak. Took it back in, they say needs rear main seal (and a motor mount) approx. $1500, we say fix it. (Didn’t ask for the $150 misdiagnosis to be credited) BTW, they changed oil, even though you don’t have to with rear main seal replacement on this vehicle. Note: I had just changed oil, looking for leak, Mobil 1 top dollar, Full Synthetic; they put in synthetic blend. (Cheaper) Got it back, seems OK, no oil on driveway. Drive vehicle about a month. OK I usually drive but my SO takes SUV to Fort Myers, speed limit is 65 or 70 in some places. No problem. I drive SUV to Publix next day, come out to leave, start to back up & big crunching noise. Based on past experience, sounds like CV driveshaft is broken. Look under SUV, it isn’t broken, it fell most of the way out. Bolts are gone! Find parts of bolts, try to identify size and call Horners to explain. Rest of bolt pieces are in our driveway. Found later. They send mechanic out with some bolts to fix, he can’t understand why I’m a little upset; tells me I should be nicer to him because he’s helping me by fixing my vehicle. (Really!) Bolts won’t fit so he goes back to shop to get some that may work and comes back. Bolts aren’t correct but will work to get vehicle back to their shop. One broken off piece still in housing. He puts SUV on lift, part of one broken off bolt is stuck in mating part preventing installation of new bolts; I help him get it out. Note: No contact by Supervisor saying “we’re sorry,” nothing.) Couple of month’s later we’re driving through Fort Myers on the way back to ***** Gorda, oil light comes on.....Two quarts low! Bought two quarts and added them. Puts oil at full mark. (Note:SUV does not use oil, never have to add between changes, WAS LEFT TWO QUARTS LOW! SUV gets to oil change mileage, plus SO has a Corvette that needs an oil change. I call Horners, explain to Mark the history of what happened and that I think both oil changes should be free. He says he can’t make that determination, says will talk to Kathy, she’ll call me. She doesn’t call, I call back, talk to Kathy (She was original contact when work was done) she says maybe could cover one oil change. (This would make it even on one that was not needed, so that would be giving us one). I said, no I think it should be two and that their cost is prob only $40. (Big Deal!). She says: “If you think we do such horrible work, why do you want to bring it back here!” (Good point but I was giving them one more try to make up for our inconvenience). She says can’t do, Chuck has to authorize and will call me back. NO RETURN CALL! DON’T GO THERE!

I've been going to Horner's for several years, and they have always treated me well. They do quality work at a fair price.

Dishonest. Horner's tries to talk you into having them do work that isn't necessary.

I have an antique 64 Corvette and every time I go and get there I am 100% satisfied. They are very, very good. The staff is friendly and knowledgeable. It is the best auto service company I have gone to.