HESSLER FLOOR COVERING

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Hessler Flooring was not the lowest bidder to replace some 2,000 sq. ft of
flooring in our Port  Charlotte home. The company had a strong 50 year
reputation, we expected and were promised a professional complete
top notch turn-key effort well within the milestone schedule we
agreed to. What we got was VERY poor project management, a parade
of excuses, delays and misinformation. In the midst of our
difficulties we learned Hessler Flooring was recently sold and is now
managed by Wayne Wiles Flooring ( Ft. Myers FL). At every turn of
the project we found ourselves having to invest far too much of our
own time and energy in the thick of unpleasantries and frustrations.
As a customer I sent many emails, had to make too many phone calls
and it required my personal on-site inspections to keep the project
moving.
 
In addition to all the expected charges, we faced the unexpected costs
of hiring a finish carpenter to do repairs, trimming and re-hanging
doors in the house so they would work with the new carpet and tile
heights.  (Some of our interior doors were left outside in the
rain by the carpet installers.)  Our original plan was to repaint the
rooms before the new carpets were installed . Unfortunately our
painters needed to be rescheduled several times because Hessler
wouldn't bring in a proper cleaning crew till after the tile and
carpets were down. 

It doesn't matter if it was Hessler / Wiles' lack of appreciating the
scope of the job, or the result of simple incompetence. Either way
they acted with cold recalcitrance. Until the last tile was grouted
and the carpeting laid, their salesman would occasionally return my
call then he would ask me (the customer) for a project status.
Were they kidding? It should have been Hessler calling their
customer with accurate progress status reports. For my money a TWO
Star Service Rating is a grudgingly generous evaluation. With
Hessler now owned and operated by Wayne Wiles, frankly you can carve
a better flooring supplier out of a banana.
For more detail of my experience see: 
http://www.home.earthlink.net/~vikizeman/id18.htm