Flamingo Pool & Spa inc

Signed a contract February 7, 2021 with a commitment by the owner Hans Menzer to start June 2021. Construction didn't start until February 3, 2022 after multiple stories from Hans about when he would start. He only started after I threatened a complaint to Florida DBPR. He did not pay the subcontractor who dug the hole so they put a lien on my house. Hole was dug and then no activity for weeks. Despite numerous stories and promises as of October 2022 the pool is still not complete and I terminated the contract with Flamingo Pools. I was charged for things I did not get and the work that was done is very poor quality. Deck pavers will have to be removed and reinstalled because they are poorly cut and not level. Drainage for the deck was never cut in. The pool screen cage failed the County inspection and fell down 2 days later during the hurricane. None of the 40 house around my house lost their cage during the hurricane. What does that tell you about quality? I have over 50 years experience dealing with construction and building contractors and this is by far the worst experience I have ever had. I would highly recommend that anyone looking for a pool contractor avoid this company. I would have selected 0 Stars but Google doesn't allow that. Their website says "Enjoy your pool 30 days from start" That has to be a joke. Nothing could be further from the truth!

Called multiple times. No return calls. We have tiles popping off our pool and pool deck is cracking. He left us a message that he would stop buy. He never did.

After two months the blower quit, called Flamingo pool back to  let him know that the blower had quit working, called him about ten times, he refused to returned my phone call,he called me back and said stop calling my office anymore that it won't get done any  faster, since then he refused to call nor come to honor the warranty, Since then he is not honoring the warranty.  

unknown

I am unhappy with the LACK of service, the LACK of responsiveness, and being billed for a full month of service when Flamingo was aware that no service had occurred. This is the final straw.  In the past when Sue (our regular technician) took time off, our pool turned green, when I called to complain about it, I was told that the owner's wife had done the service.  I just want reliable service, or a professional response to a complaint.