Jay's Floors & More Inc

Demo guy never prepared the house dust storm everywhere. Was to remove old backsplash instead he cut it out and had to have a drywall guy come in and cost me an extra $600 to fix. Wrong molding put up. Was told on day one when cabinets come in they would have them done about 10 days. After 6 months of living in disaster zone finally done.

From beginning to end, there were professionals that were professional, knowledgeable, and truthful of what could be done. The sub-contractors outside of their design and cabinets, were first class rated as well. Patricia Soto, the designer, was spot-on with options, best use of space, considering and including all requests - exceptional. Jay, whom I spoke with and met a couple of times, professional, reasonable, and listens to any concerns. Ray, the cabinet installer - exceptional and very knowledgeable in managing installation from planning to modifying existing structures to meet the customer, electrician, as well as plumbing needs I will submit separate reviews for the sub-contractors - Franky's Drywall, Treasure Coast Electrical, Coastal Plumbing, and Vaughn's Glass & Mirror - all professional, timely, cleaned after themselves daily, and completed the work without hiccups. I also used LBU Lighting, a lighting store who stand by their products, professional, excellent customer service and have different options for lighting.

After getting several bids for our job which included 2000 sq feet of tile flooring and new kitchen we decided to go with Jays. The sales staff is extremely professional and attentive. Aidee was a highlight for the sales end and did a fantastic job guiding us through a complete kitchen remodel. Only hang up was a miscommunication with granite and being told we would pick the slab and then finding out it was picked out for us and cut before we had a chance to inspect it. It turned out fine, but the miscommunication caused a bit of unnecessary angst. The kitchen installer Ray was meticulous and we would definitely have him back for cabinetry work in the future if we ever need it. Renee helped us with the tile and grout colors and they look great. We had some issues with the footing and then with gaps in baseboard and floors but we were persistent about it being fixed right and eventually it was. Our floors were very uneven and Junior did a good job laying the tiles and trying to even things out as he went along... there are a couple areas we have found where the tiles have a lip but it is to be expected that it won’t be perfect. Had a bit of a communication issue at times but we were able to work around it. Eddie was overseeing Junior and he was able to clarify any problems we had. There were a few areas where the tile wasn’t done close enough to the wall and even with baseboard we have a gap, but Josh has been able to fill most areas with some filler that matches the grout. We should have been more mindful of this but we didn’t realize it until the baseboard was being put up. Biggest thing is that Jays did fill the gaps after we asked for it to be done so it looked finished. So all in all we are happy with the outcome. Ran into some snags but nothing major. The price was very competitive. Only surprise was up charge for flooring materials for uneven floor areas after the fact. It didn’t seem that unreasonable so we paid without making a fuss. I think it was important having someone there to oversee things as they went along at times, but that is probably important on any home construction job just to make sure things are being done the way you want. Solid 4 stars overall.

Fantastic. Floor looks great.

I visited the showroom on two occasions until I decided on the tile I wanted. I was allowed to take a sample home to see how it would loo in my house. The showroom staff was very helpful and knowledgeable and were the upmost professionals in answering all of my questions. The gentleman who came for the estimate was prompt and answered all of our questions and was also a delight. Every dealing with the office and installers was prompt and courteous. The installers were the upmost professionals who completed a perfect and wonderful job! I could not have asked for anything better. They arrived daily at the stated time and worked diligently until completion. My floors are perfect! Care was taken to ensure that I was satisfied and I am beyond happy with the results. I highly recommend Jay's Floors & More.

They were professional, timely, sensitive to the disruption of the house. They explained what was going to happen and then did exactly that.

Went very well. It looks fantastic. They came when expected and finished early.

Jay's Floors and more helped us design a new kitchen. They gutted the existing kitchen, built new custom cabinets on site and installed counter tops. They were on time, polite and $15-$20k cheaper than competitors. I will definitely use them to renovate our bathroom.

The experience with Jay's was great from the beginning of our project to its completion. The representative from Jay's came over our home. He took measurements and listened to our ideas. He made suggestions from his knowledge of flooring which helped us immensely. He gave us new ideas and also perfected where we missed. The staff at Jay's location were excellent with my wife and myself. Always professional, knowledgeable and friendly. The workers who did the work at our home were gentlemen. The design of our home had twists and turns from room to room and they cut and matched it all perfectly. We had gotten other estimates and Jay's came in the best. What also led us to Jay's was these reviews. Jay's was the company with the most large projects.

Terrible. The cabinets were not furniture grade as I was told.(cheap). The installer/contractors damaged my home. Granite person cut a 3 ft. hole in my wall to make the granite fit. Electrician cut out my ceiling supports and the kitchen will have to be repaired and rewired to meet code. Did not put in knee-wall that was needed to support the "backless" island cabinets. Not level causing the granite to pull away from the sink in the back before it was even used. No support for the 11" and 14" overhang . Only one contractor had license that I am aware of. Jay's installer is not licensed .

Do not hire this company, They were late cabinets were measured wrong and materials were stolen out of my house.

We couldn't be happier with this experience and would like to thank the entire staff at Jay's Floors. Aydee came out to our home and listened to what we wanted. She also took into consideration the surrounding areas to understand our style. Her design was spot on. We have so much more storage than we had previously. Love, love, love our wine bar! Scheduling was important to us due to our work schedules. Every date was on target from the demo to the cabinet installation to the granite template and installation. Thanks to Jose and James who did the demo and installation of the cabinets. They were neat, respectful and professional. At the granite shop, thanks to Charlie who escorted us thru the granite yard where we selected our slab and discussed various options, to George, he did the template of the granite and install and last but certainly not least, Terry who did all of the scheduling and granite lay out. A little advise for anyone looking to do a renovation, don't have unrealistic expectations. Understand that you will be inconvenienced for a brief period of time to achieve your end result. There is no magic wand to have everything done by waving that wand. Communicate, express your concerns, get your questions answered. A note to Jay. . .you have an amazing staff and we appreciate each and everyone of them for their dedication to your customer's satisfaction. Roger & Gail

Tillers were on time. Worked non – stop to get the job done. Very neat & clean great job – very happy with finished product.

The planning and products were top of the line, the minute we walked in to the final completion everything went so smoothly. Our designer Aydee was attentive and extremely helpful for the planning and coordination of cabinet delivery and installation, we used a recommended plumber and electrician they deal with which were very professional. Their granite yard and the team we worked with were helpful in every step. When we chose our granite, they came out to do a template of the countertops and backsplash and before they cut the granite we were informed that we could come down and set the template on the granite as to where we wanted placement of sink and pattern of the granite to be cut.  They were meticulous and I couldn't have done a better matching of patterns myself.  The owner Jay came to inspect work when it was 80% complete to make sure everything was to our liking.  We were very pleased as to the way we were treated from beginning to end.  I would highly recommend them.

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