Approved Pro
Family Pools, Inc.
Vinyl Liner for Swimming Pool Replacement, Swimming Pool Remodeling,
About us
Since our establishment in 1984, Family Pools, Inc. has operated with a commitment to treating each patron like a cherished family member. Our expertise lies in crafting the backyard oasis of your dreams or rejuvenating your existing pool, and we pride ourselves in our transparency, we recognize that our clients are the cornerstone of our business and without them, our existence would be futile. We specialize in both new constructions and the renovation of pool decks, ensuring that every project, regardless of scale, is handled with the utmost precision and care. Our portfolio boasts a range of national and international projects, including the illustrious Four Seasons in Punta Mita, Mexico, the serene Yemanj Villa in Mustique, and the luxurious Nizuc in Cancun, Mexico, among others. Our services cater to both commercial and residential clientele. We invite you to reach out to us for a complimentary consultation, where we can discuss how to bring your vision to life.
Business highlights
Emergency services offered
41 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.054 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 15% | ||
| 2% | ||
| 2% | ||
| 13% |
Filter reviews by service
Showing 1-25 of 54 reviews
Walter S.
Jun 2025
Swimming Pool Remodeling
All was completed on time and on budget
Frank T.
Feb 2025
Swimming Pool Remodeling
Beware! Dishonest and Unreliable Pool Repair Contractor! If I could give zero stars, I would. I hired this company in early January 2025, paying a large deposit to them on January 6th, with the promise that my pool and deck repair would be completed by mid-February. Not only did they fail to show up, but they also went completely silent for nearly the entire month of February. No updates, no communication?nothing. Then, on February 26th, out of the blue, they finally reached out?not to apologize or offer an explanation, but to try to start two days later on Friday February 28th, but only if I paid them more money before they would begin the job! It seemed to me like a desperate last-minute money grab attempt. To make matters worse, they tried to tack on an additional credit card fee even though their salesperson had assured me this fee would be waived upon request when I signed the proposal. At this point, I was already suspicious, but things got even worse when I did some digging.
Kimberly C.
May 2024
DO NOT WALK BUT RUN AWAY FROM THIS COMPANY. THEY DO NOT STAND BEHIND THEIR WORK. We contacted with them in October 2022 and are still fighting to get the job completed. The lack of concern is truly unbelievable! We hired them to resurface and replace our pool deck and patio. Not only did they do the work incorrectly and haphazardly, it caused our house to flood - over the holidays! To this day, they continue to skirt their responsibilities. Pavers installed incorrectly, pool light non-functional, no handrail, etc.
Gary B.
May 2023
Vinyl Liner for Swimming Pool Replacement
couldn't get a return call or e-mail from Nichole for weeks at a time. 3 weeks after signing contract i called to find out where the liner is. she e-mails back that i had to pick another liner without the star next to it. thinner material. i asked if i get a rebate since they were cheaper. no the other vendor was having a blow out sale, she says so they were the same price. the light wasn't working so i asked him to check it. he sells me a used one and takes the one that was there. a few months later i had to get a pool repairman out here, light wasn't working. turns out the transformer was bad. replaced by a pool repairman. didn't work. the light fixture was bad. mine was probably just fine the whole time. a short while after the liner and light were installed he had to come out because it leaked through the light fixture. he said they didn't use the right sealant. the crew did a good job on the install, but having the ol' bait and switch used and being sold useless merch., and lack of communication wasn't making me want to sing koom by yah with the gang...
Robert O.
May 2023
Swimming Pool Remodeling
Excellent experience with their sales representative Fiona.
Jeffrey D.
Jun 2022
My pool that was already installed when I bought my house has leaked ever since the day we moved in. I had it "repaired" once, but it still leaked. When it was time to refinish the pool I called Family Pools and was surprised to see the owner at my door to give me an estimate. It took a long time to get started but in their defense they told me they were backlogged with jobs and it would be 10 to 12 weeks. After 11 weeks they called and said they needed 3 more weeks. The day they started the owner was there to let me know the guys where on their way. Not only did they complete the job in 3 days, for the first time my pool doesn't leak!! I would definitely recommend Family Pools.
Justin M.
Sep 2021
Swimming Pool Remodeling
time frame was 6-8 weeks, ended up being 6 month, they did not look at pool because of that there was an additional $900 and ended up thousands of dollars for other things that was not needed. Pool light wasn't replaced. before I had a chance to review the job they put a construction lean on my property. A lot of mistakes made on this job, turned into a nightmare. Horrible communication.
Luis A.
Sep 2021
There is nothing about family in this pool company. I gave them over $7,000 , I did not get anything for it!! Bunch of thieves! I was told in May that they can start around ending June and nothing not even permits yet. They told me that they have been working on getting the permits.. they told me to go pick the tiles and color of the floor. Be careful because that is a stalling tactic!! I ran into problems so I had to move. I told them my problem and also said I understand that the engineers had to get paid because they came. The tiles can be returned and the filters you have sitting in your warehouse or you can definitely use on another job. It so happens that on the day I call to cancel because a problems that came up mind you nothing was started I get a let me call you back. I wait for the phone call and nothing so I call them back and all of sudden they have all the permits then I was told I can not get nothing back because they used all the money already.WOW JUST WOW!!! I offered to take what ever they said thay paid for with my 7,000 plus that I gave them & they told me they do not sell to the public! They probably did not even have it yet but it was not custom as long as the box was not open or use they could of returned it back. With all these problems going on I figured they would work with me but no they just simply said I lost everything. I saved my hard earned money for this FAMILY POOLS took full advantage of the situation. I hate writing bad reviews because we all work hard for what we got but I will make sure that FAMILY POOLS gets 7,000 plus worth of reviews!!
Response from Family Pools, Inc.
"This entire review is deceptive. This customer signed a legally binding construction contract for a new pool construction build. We took him through every process we take all of our customers through, and that is to make the selections so we can order products and have them ready when it is time to begin construction. We do this for every project. The contract was signed in May. The current standard industry processing time for new property surveys, engineered plans, which are needed for a permit application, and permit approval is anywhere between 8 - 12 weeks. On July 20, 2021, the customer requested the cancellation of his contract, advising he needed to sell his home due to problems with his neighbors. We advised him of the terms of the contract he signed, and he understood and signed a written cancellation, which further outlined the costs associated with his deposit to date. The loss of a customer saddens us. The pool designed for Mr. Arzuaga was a beautiful custom design we were excited to complete. For complete transparency and general awareness for other potential pool construction customers, the deposit we and most other reputable contractors take covers all of the initial costs at contract start-up. There is no profit margin built into any deposit taken. Commissions, permitting, surveys, engineered plans, materials, equipment, etc., are some of the costs that are paid for upfront with the deposit taken. Being a reputable contractor, we did our due diligence for his project and in business that cost money to do."
Tracy C.
Apr 2021
They are the worst. They took our money and failed to get to our pool for 3 months. They dont answer their phones, use a service and never return the phone calls. When you finally get someone from family pools on the phone, they said that commercial customers took precedence. When they finally came to install our pump and filter system it was not the brand that we were sold. It felt like bait and switch. In the end, we were desperate to get the new pump, so we went along with it. I cant give an assessment of whether we like the brand, because after 3 weeks, they still havent completed the install. They now want us to Google the steps to finish the set up ourselves. Keep in mind, they have been paid in full. This is the worst decision we have made.
Response from Family Pools, Inc.
"Tracy. The product pipeline is very thin. We discussed alternative products before we installed them and you agreed to let us install Jandy branded equipment. Jandy is a great brand with an over 4-star rating on consumer affairs. You could have waited longer for the back-ordered Pentair Equipment. You told our office not to come back to your property because the free salt we had delivered took longer than anticipated to arrive. We are having unprecedented supply chain problems and we were transparent with you. Bait and switch is an unfair term for an attempt to service a customer. All customers are important to us and I seriously doubt anyone told you anything different. We wish you all the best and please do not hesitate to call our team for any help. I left a message today and need to verify if indeed you have reneged on your end of the contract and not letting us complete the project with the special order deck jets we have at our shop. The jets that took 100's of calls to locate and special shipping costs to get."
Jay C.
Aug 2020
Swimming Pool Remodeling
It took a while for them to get started (very busy this year I guess) but I am completely satisfied with the work they did. I wish someone called me when they did not show at the designated time. I called the office and the supervisor called me right back explaining they had to complete another job and showed up when they said later that day. They completed the job and started filling the pool when I was at Disney. Came home to a completed job and water going in the pool.
Karen A.
Aug 2020
Swimming Pool Remodeling
Remodel job.....Horrible customer service and lack of communication through out the whole job. Crew was sloppy, we had to babysit them and point out mistakes, they started tile in wrong spot, made crazy cut in deck for drain, splattered concrete on new windows and house and damaged screen. If I did not go to granite store and pick up piece for spillway they would not have been able to fill pool and complete job. 18 months later all the grout on spa spillway is gone, they said they would fix it although it is no longer under warranty, that was 5-6 weeks ago and I highly doubt they are coming.
Tami W.
Dec 2019
Swimming Pool Remodeling
Came right out to see what I needed done. Kept me informed step by step.
Ted L.
Oct 2019
Swimming Pool Remodeling
Good job, took awhile but got done. Even followed up when potential problems developed. Highly recommended.
Jay C.
Oct 2019
Swimming Pool Remodeling
Hired to resurface pool. Pool surface ok, but chipped our deck in 3 places, filled with bright white grout, splattered white stuff all over our deck, grout line goes from about 1/8 in wide to almost and inch wide in places, grout on tiles and smeared on spa steps. Spa jets not working correctly, chunk of pool surface material is stuck in pool jet, one tile missing grout on top. Spent 8 weeks calling, texting photos trying to get someone out to fix the problems. When we called they kept saying some one would come out, but they never did. Said someone would be in touch with us but never got a return call. Kept sending us bill for final payment, we kept for asking for some one to come out. Final phone call was 8 weeks after they finished and Nicole said some one would call us back. Instead they put a lien on our house. Horrible work, horrible customer service. Even called the number for I believe the owner of the company (his name was the one who put the lien on our house) and he wouldn' t return our calls either. Not sure how they are still in business.
Edward B.
Sep 2019
Swimming Pool Remodeling
They did an excellent job on our pool deck. They were prompt, and pleasant to work with. Great job of cleaning up. Would highly recommend.
Pamela B.
Mar 2019
Swimming Pool Remodeling
Excellent customer service! Professional, prompt, work area left clean. Pool looks new! Will definitely recommend!
Sandra J.
Mar 2019
Swimming Pool Remodeling
They were prompt! Return calls quickly, professional and cleaned up after each day they were here! I have recommended them to two other people that are interested in pool renovation.
Lee W.
Mar 2019
Swimming Pool Remodeling
Great Job, it looks like a brand new pool
JOHN K.
Feb 2019
Swimming Pool Remodeling
Did a great job. Highly recommend.
Judith H.
Oct 2018
Swimming Pool Remodeling
The workers were very neat and the finished product met expectations.
Larry J.
Oct 2018
Swimming Pool Remodeling
They showed up on time and did the work they said they would.
Dean S.
Sep 2018
Swimming Pool Remodeling
RONALD S.
Mar 2018
Swimming Pool Remodeling
Hartley S.
Nov 2017
Swimming Pool Remodeling
Even though they were not the least expensive, they were not the most expensive either so we chose them based on ratings and because of the family pool name. My husband really like the sales rep Steve, I really liked the woman in the office Nichole who took care of all of my phone calls, texts, questions, concerns, and Manny and his partner are amazing workers, truly doing a fabulous job! We did a complete overhaul, new diamond bright, new LED light, mosaics, new pool deck, new tile. A very trying experience when you do not know what to expect and having to replace a pool that was 40 years old but everything is turning out fabulous!!!! We highly recommend this pool company and cannot wait for the finished project! Thank you Family Pools for making our pool dream come true!
Timothy B.
Aug 2017
Swimming Pool Remodeling
Best $$ and exceptional service / material .
Licensing
Licensed*
Trade License Number
CPC1457471
Trade License Locale
FL
Trade License Expiration
08/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Family Pools, Inc. is currently rated 4.0 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Family Pools, Inc. accepts the following forms of payment: CreditCard
Yes, Family Pools, Inc. offers free project estimates.
No, Family Pools, Inc. does not offer eco-friendly accreditations.
No, Family Pools, Inc. does not offer a senior discount.
Yes, Family Pools, Inc. offers emergency services.
Yes, Family Pools, Inc. offers warranties.