Definitely Different Home Repairs LLC

"[Member Name Removed], as you may not remember, several of those miss appointment days were not always our fault. You had doctors appointments asking we not come. Those along with severe termit damage inside your walls also delayed and added cost to your project. Fair is fair when you explain it properly. As you replied, we did a decent job. You loved the added touch we did to you older bathroom, after all, all you wanted was the shower stall retiled. The damage behind the walls weren't expected. We're sorry you were disappointed, but we did the best and the cheapest for what you wanted. Once again, we're sorry for your disappointment, but thankful you liked your overall finish."

"Thank you [removed member name], you've been a dedicated customer for awhile. We've had great relations since day one. Thank you again for using us as your go to company for all your household needs."

"Thank you so much for recognizing the good we can do when using the proper personel. Thank you again and I'm still looking into those safety bars you asked for. Steve H Singer Operating Manager"

"Dear [member name removed], I can't appoligize enough. Our company has gone thru a negitive transition. By that I mean we have had some negitive employees as well as incompentent ones. For whatever reason you where given a price to do the repairs and the office added additional money to the job was just one of the problems we were having at the time. Rest assure, Those workers (husband and wife) no longer work for us.For any other customer that experienced the same treatment, I can't apoligize enough. Steve H Singer Operating manager"

"Mr and Mrs (removed member name), As you know, I have worked for you before. You were very happy or you would not have called me back. As you explained, my so called side kick, Chris and His Wife, NOT MY WIFE had almost brought our business to a holt due to their incompetence and disasterous ways. I don't blame you for being so upset about the way your schedualing had been handled, I wouldn't use me either if that ever happened to me. I can only apoligize (as I've been doing to other customers) and reassure this would not happen again. Those Two are gone. Debbie and Beth are running the office the way it should be run. Once again I am so sorry. Steve H Singer Operating Manager"

"[member name removed], If you read the previous responses, you will know the worker that gave you a hard time is NO longer a part of this company. Unfortionately when you bake a cake with rotten apples, the taste of the cake is disgusting. I wish to apoligize for any wrong doing you experienced and wish to let you know that what happened to you will never happen again. Like I explained to others, THOSE TWO ARE GONE! Once again, I am so Sorry! Steve H Singer Operating Manager"

"Dear [member name removed], I'm not sure of the repairs you requested of us or what your siuation was. I greatly apologize for any inconvienience you've experienced by contacting us. There is no office personel. No disappointing appointments. I've taken back my business and plan to keep my customers, old and new, HAPPY AGAIN."

"When the first appointment was made, the technician lost the paperwork. At days end, the work/estimate sheet was not turned in. Because the work sheet was lost, the appointment was missed. A rescheduling was necessary for the following day. When the technician called to tell the customer he was on his way, there was no one there to answer the phone. A message was left to please call when this message is received because to drive from Port St Lucie to Martin County would take some time and if the customer had to leave, it would be a waste of time to drive all the way there and not be able to service or estimate the repairs. We never received a call back and believe the customer stood us up on purpose because of the day before. Sorry customer, answer your phone messages next time.............."

"Thank you [member name removed], we appreciate the rating. We try real hard to satisfy Angies customers. Thank you again. Steve H Singer Operating Manager"

"Thank you so much Member for the wonderful report and the comfort of knowing you were happy with our service. Thank you again, it is customers like you that make us feel good about what we can do to help others."

"Thank you for choosing to use our company several times. It shows you trust us to do the work as needed. Being a out of state Homeowner is difficult finding a company that will be honest and upfront and supply complete details and options. According to your survey, it appeared you were extremely satisfied with the overall performance we preformed, why the B ratings. Didn't understand that considering the difficulty we experienced with your tenant. But thank you again...."

"Thank you , I know you trusted us in the past as well as calling us again for your bathroom repair this March. Sometimes, we are forced to squeeze customers into our schedule with great difficulty, this creates unhappiness. We do appreciate your understanding and patience. Thank you so much for baring with us............"

"The customer called requesting to have his fence gate hinge reattached to the post holding it in place. He also asked if we were able to fix his vertical shades because they wouldn’t turn open. The price quoted over the telephone before seeing the repairs would be about $150. The customer understood it may cost more but I assured him I would stay within my quote if I can. When we arrived at the customer’s home, we saw the fence gate hinge has pulled away from the post as he explained. My worker immediately went to work securing the hinge back to the post. I went inside to find the entire vertical blinds rod and the window trim molding ripped from the wall due to an improper mounting. The molding was secured to the wall by tiny trim nails. The weight of the verticals pulled the trim and the verticals off the wall. The only thing holding the verticals up were the vanes resting on the floor. I showed the customer the problem and told him this is more than the adjustment I quoted him. The customer didn’t respond or ask how much, he said do it, it needs repairing, so I did. I then proceeded to remove the entire vertical blind rod (about 12 feet wide). After I removed the rod, I began to secure the window trim molding that span across 3 windows or so, only to find out the exterior wall that the trim was attached to was concrete. I had to drill into the concrete and secure the molding that came off with the verticals. I then drilled the brackets that held the rod to the molding into the concrete also assuring the customers it would not happen again. After that repair, I also repaired another set of vertical blinds in another room by replacing a vane clip and then I secured his entranceway screen door automatic closer arm that was not installed properly. The customer told me he had hired several handymen and none of them ever repaired anything right. After about 2 and a half hours I told the customer the bill came to $250, he then told me he was retired and that I quoted him $150. I explained for $150, I was only to reattach his hinge and adjust his vertical. I also explained to the customer that coming from Port St Lucie to his residence in Stuart, was a gift and that it cost me that in company cost just to get there. After listening to the customer complaining about the additional cost, I agreed to accept the $150 under hardship and we parted as friends. Upon leaving, the customer asked about a guarantee the gate hinge wouldn’t come out again and we promised to come back if the hinge pulled out. About a week or so later, the customer called and said the fence gate is broken again. I sent my worker back to the repair the hinge. After my worker spent 2 more hours on the gate, (not the hinge we originally repaired) my worker told me the gate is rotten and weak inside and the gate itself needs to be rebuild or replaced because the gate was never build right to begin with. I called the customer to tell him but he wasn’t home so I explained it to his wife and told her to be sure the customer understood and that if he had any questions, tell him to call me. About a month later, the customer called wanting his gate repaired because it started to drag the floor. When I explained he needed a new gate, the customer demanded I repair it again because he paid to have it fixed. After explaining the gate was bad and we were only paid to reattach the hinge not rebuild the gate and still, we went back a second time to adjust it. The customer demanded we fix the gate and if we didn’t he threatened to write a negative report on Angies if we didn’t comply with him. The customer would not listen to reason and refused to accept the fact that he received much more work than his money paid for."

"Thank you so very much for using our company to solve your household needs. We try our hardest to satisfy our customers in every way. Thank you again for using us and giving us an honest review."

"Thank you Member, it was a pleasure trying to help you get your patio back into shape. I'm sorry the price was a little higher then you thought. We are really happy to know you were pleased with our overall service, thank you again......"

"Member, thank you for posting your review of our company. I'm very sorry you felt our prices were outrages, the work you requested required moving nearly your entire home of furniture to be done properly, this is very time consuming and costly. I spent several hours preparing estimates for the work you needed. You requested several different options to your repairs and I took the time to prepare and fax you all of those options. Once again, I'm sorry you felt my prices were to high but as the old saying goes 'YOU GET WHAT YOU PAY FOR' I tried my hardest to help you and to keep the cost down."

"Member had faxed our company a list of items for an estimate. After approval, we scheduled the repairs. Of course, like all customers, she had added additional repairs to be done after we got there (which is why it is so hard to keep appointments, we never like to leaving a customer with the feeling their list was not taken care of). so we attempted to get it all done that same day. Yes, we had some mechanical problems that damaged the counter-top, so of course it set us behind even longer. When it came to coming back for the repairs, Items we were unable to repair because of last minute additional work, we were not prepared with the proper materials. The door that needed weatherstripping was warped so badly, it took several weather strip kits to seal the door. We did everything we promised and then some. The door they asked us to rehang is a bar-swing door that was way too heavy for the hinges, and she was told the repair (filling the striped out holes) may not last too long. She told us she was very pleased with us and didn't say anything about being unhappy. I guess because it took us almost 2 months to get paid and a late notice was sent to her, she felt that it was necessary to write her report this way. We push for perfection, unfortunately we are unable to please everybody all the time, but we try and we try really hard. Sorry Member, we tried!"

"Thank you Member, you were very pleasant to deal with. Customers that call from out of state to have our company take care of their problems have very little knowledge of the true situation. We are glad we were able to solve your tenants problems and keep the cost down. Thank you again for trusting us."

"Member had faxed our company a list of items for an estimate. After approval, we scheduled the repairs. Of course, like all customers, she had added additional repairs to be done (which is why it is so hard to keep appointments, we never like to leave a customer without the feeling their list is taken care of). so we attempted to get it all done that same day. Yes, we had some mechanical problems that damaged the counter-top, so of course it set us behind even longer. When it came to coming back for the repairs, Items we were unable to repair because of last minute additional work, we were not prepared with the proper materials. The door that needed weatherstripping was warped so back it took several weather strip kits to seal the door. We did everything we promised and some. The door they asked us to rehang is a bar-swing door that is way too heavy for the hinges, and she was told the repair (filling the striped out holes) may not last too long. She told us she was very please with us and didn't say anything about being unhappy. I guess because it took us almost 2 months to get paid and a late notice was sent to her, she felt it necessary to write her report this way. We push for perfection, unfortunately we are unable to please everybody all the time, but we try and we try really hard. Sorry Member, we tried!"

"Thank you Member for the review. I hope you are feeling better. Our last conversation was short because of your health. If you still haven't had your repairs done, give us a call. We always want to keep our customers happy..... Or get our potential customers to be a customer...... Thank you again and feel well"

"We cannot apologize enough for the promptness of our report times; we are currently revamping our scheduling process to insure on time maintenance and repairs while continuing to provide top-notch quality service. Ensuring quality service may take a bit longer than planned, so we're trying to allow for this, along with travel time, into our future scheduling keeping up with our Company's tradition of Perfection and Doing It Right!"

"Thank you Member, we appreciate an honest review. Sorry we took the time we did to get what you needed done. We strive on perfection and honesty from our employees. When this doesn't happen, we have no choice to let them go.This is what happened during your request of service. We are very sorry for the delays and hope our overall visit satisfied your household needs...."

"Member, we were just as pleased working for you as you were having us do the work. Thank you again for choosing Definitely Different Home Repairs......."