Benjamin Franklin Plumbing

The man that came insulted me after I was shell shocked at the price he gave me 475 dollors and then told me to do it myself if it was so easy! And then charged me 79 bucks for looking at it. I had another plumber come in ( Wellworth plumbing) and a very nice guy and did the whole job for 103.50. Well worth it.

PERFECT IN EVERY WAY

I am satisfied with them, very satisfied. They come in with booties. They are very pleasant. They come on time and they clean up. I recommend them to everybody.

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Everything is fine now. Next, I plan on them helping replace my toilet for an efficient one.

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Was surprised, this morning, when the City Water Meter Reader knocked on my door and advised me that we had a leak in our connection to the meter.  He showed me the water that was streaming from the leak and recommended that I contact a plumber right away to get the problem resolved. I called Ben Franklin, and the Operator was extremely courteous and professional, and explained that the company charges $79.00 for a service call, and rather than charging an hourly rate, has an established set fee scale for repairs once the Technician determines the problem. She advised that they could have a Technician on scene in approximately three hours. I received a call a few minutes later, from the Dispatcher, advising me that a Technician was free sooner than expected and would be at my home within a half hour if that would work for me, which I was happy to hear as I wanted the problem resolved as soon as possible.  She then offered, for safety purposes, to e-mail a photo of the Technician, so I would recognize him when he arrived.  The Technician, John, was extremely courteous, knowledgeable and professional. He explained that he believed that the leak was right at the connection point to the meter, and would have to dig out the surrounding area in order to access the leak (and showed me the set fee scale for that part of the job), and explained that he would then have to replace the connector (and showed me the set fee scale for that part of the job).  He explained that he would have to shut off the water to the house in order to repair the leak.  After receiving my approval for the cost ($497.00), he went right to work and completed the repair within two hours. the cost was admittedly probably a bit more expensive than some other local plumbers may have charged, but my husband and I were so happy with the courteous and professional manner, and feel confident that the repairs were done correctly, that it was worth paying a little more.

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