A Great Fence

"First and foremost the customer never called me to discuss the issue or else I would have worked with her. The contract was clearly written based on where the customer told me she wanted the fence. Also customer supplied her own arbors which took us 6.5 hours each (13 hours total) and we did that for free. It's a shame the customer goes off the deep end telling lies and giving bad reviews versus calling me first. We would had been more then willing to work with her. It's unfortunate a customer would go to these lengths just to try and get something for free. I even pointed to where she wanted the fence to end and she agreed now all of a sudden that has changed. We should have gotten 5 stars and an A+ for doing 13 hours of free labor putting together the most elaborate arbors the customer could find. Shame on us for going the extra mile."

"Completely false. First of all the fence was built per contract. We did follow the spacing requirements of fence. Also we were about to complete the fence when all of a sudden the customer changes there mind about there gate. Instead of wanting the gate built per contract they want a custom welded aluminum gate with a welded custom lockbox. We tried explaining this is not in the contract and it would take some time to get. We ordered custom lockbox and welded aluminum gate. However because it was not installed in less then 9 working days customer starts threatening us of not paying us. Also we did receive pictures showing spacing of a couple of areas where pickets needed to be cut in strips to meet +-1.5" spacing. We explained to customer that we were going to cut smaller pickets when we returned with custom gate. There was no sense making 2 trips. Unfortunetly this customer does not understand that custom gates with custom lockboxes take time. Now due to there non payment and refusal to pay for there fence we are going to follow our contract and sue customer for non payment. It's a shame because fence looks great and customer would not allow us to do our final completion of fence. Now they are trying to bad mouth us through the community. We have several very happy customers thought out the entire community that loved our fences and service. 1 more note on customers grading. They went with us because we were the lowest priced, our responsiveness was incredible, punctuality very good and we have always been very professional. We have A's across the board until customer doesn't receive fence at half price and doesn't get a new gate for free now all of a sudden we get F's. We also communicated with customer calling to update them on the entire process as well as calling when they were scheduled. Customers should not be allowed to leave reviews when they are caught lying."

"I have seen the fence and it looks great. What this customer is stating is false and I will prove it. First of all if gates were 3 to 4 inches away from posts then the striker that holds the gate closed would not reach post therefore gate would not stay closed or latch. All of the posts and pickets were level and plumb we explained that as lumber dries it will shrink and sometimes the wood will bow slightly. The grading we were given makes no sense what so ever. We were punctual from giving the estimate, providing the fence quote, mobilizing, and returning when customer had an issue. Even customer said we were there the next day. Customer grades us a D on price yet we are the best price of all fence company's out there. In regards to the underground utilities we don't start a job without having everything underground marked which it was and we have the ticket to prove it. Based on my knowledge of this job, how the fence looks upon completion, and not believing the untrue statements written by customer I grade this job an A across the board. Fence was done in a timely manner, we were the lowest priced, fence looks great, we were punctual, quick to return when we realized customer wasn't happy, followed up with another visit even though there was nothing wrong with fence. In my opinion I say great job to employees of a great fence."

"We have been using 5 foot wide gates for almost 20 years with no issues. I don't know of any lawn company that miss residential lawns that can't for through a 5 foot wide gate. Customer never told me that her lawn company is using a commercial mower that should only be used for commercial propertys. We have thousands of 5 foot wide gates all over port st Lucie and this is the first complaint about this issue. We even recommended another lawn service and customer refused. Not much we can do when we follow our contract and she has a lawn company that's using a mower they shouldn't be using. We also suggest to call several other lawn company's and they will confirm everything I have said which is all lawn company's I'm aware of in port st Lucie can fit through a 5 foot wide gate when mowing residential areas. It's a shame we get a bad review because a lawn company is wrong. We wish her the best of luck."

"Absolutely false. The pool already has a barrier fence and never did the customer tell me that they were taking down the existing pool barrier. I wrote on the contract that there pool has an existing pool barrier and that the new fence is not a pool barrier. Both of the customers even admitted to me that they never read the contract they just looked at the price. The city of [Member Information Removed] inspected fence and it passed the inspection. The customer said the fence failed inspection however when we checked with the city they said it had passed the inspection. The customer later called after reading contract and have agreed to pay more money to have gates self close and self lock. It's unfortunate to get a bad review when the fence looks great and we were very clear on our contract exactly what we were doing."

"Thank you very much for the positive review. Sometimes your neighbors can be unreasonable but we have dealt with this situation before. We handle it as professionally as possible and we are happy you love your fence."

"We apologize for the wait. Our pvc supplier has been extremely backed up. I believe your material just came in on Wednesday. We will have you completed as soon as we can. Also we were closed thursday and Friday due to the holidays. Thank you for your patience."

"The reason we have not been back out to add 3rd post is because the customer is not available 2 days out of a work week. We are trying to schedule her job when the fence crew is not in the middle of another job. In regards to the discount given to customer I explained to her whether we install 3 posts or 4 posts the pay labor we pay the fence guys remain the same. After telling her this I explained that if she didn't want the last post installed the only thing we can do is subtract our cost on material since the labor is the same. In regards to gate post holding gate, I do an estimate based on the issues I can see. I don't dig around ever post to see if a post is rusted through. I do shake posts as well as look for signs of rust to see if there are issues. I guess customer is just not happy unless we take off hundreds of dollars and we lose money on job. Unfortunately we can't please everyone even though we try very hard to."

"First of all we told customer we were starting job then customer turned us away because she wanted to be there. We have a very tight schedule and we I formed her if she didn't want the guys to start that she would have to wait longer for another opening and she agreed. Also I did not know that all of the gates were locked for security reasons so I wish she would not lie about things that were not said to me. When we started the job and started to dig into the ground there was a huge cement foundation in the ground. We stopped the job and explained the options going forward. The fence crew did alot of extra work not even on contract to work with this lady's fence that was completely rotted and falling apart. After going above and beyond for the customer in more ways then she realized then I get a bad review because the customer doesn't understand you can only do so much with a fence that is rotted and falling apart. We completed the job as it was explained to customer. Some people just want something for nothing even after going the extra mile for 2 days to make customer happy. I hope she enjoys her fence and has a great day."

"I'm very confused by this review. First of all I am the owner and I did the original estimate and was always courteous, polite, and very responsive. Job was done in the time frame that was told to customer. When customer called in about there being a couple of gaps I (the owner) was scheduled to look at fence and noticed 2 very small gaps that were created by a couple pickets warping. I wrote up a warranty ticket and scheduled the fence crew to fix the warranty issue. I also gave customers my direct cell phone the first day I have proposal. I am never unprofessional or non courteous to my customers at any time. I don't see any other way we could have handle this situation any better. In regards to the office it is company protocol for the office staff to not guess at install dates. The office always calls when job is scheduled and gives all customers notice when we are scheduled to come out. I'm glad customer likes fence and that the only issue were a couple gaps and that we fixed as soon as we could."

"Thank you very much for the positive review. Also I must thank you for recommending me to your investor. I've had really good conversations and insight in investments. If you need anything don't hesitate to call us. Sincerely Darrick Bailey"