A & J Appliance Repair Service

He came the same day we called him. He have the part so he worked for it for 45 minutes. It was wonderful. He cleaned the coil for free. He was so knowledgable and friendly. I have some pieces that I wanted to replace and he ordered the part for me. They were reliable and came when they said they would.

BEWARE OF THIS COMPANY!! A service technician came to our home and diagnosed a faulty part and required me to pre pay for the part, in which I did. He said the part would take 3-5 days to come in. After 4 long months of trying to get them to come back to my home to make the repair (after numerous phone calls, unanswered messages and texts) I finally contacted the BBB for assistance with getting my money back for the part I paid for. After going back and forth, they continued to lie about everything and never offered to refund the money I paid them for the part. I have given up because you can’t win with a company that has no regard for the truth. This has been the worst experience I have ever had with a Service company.

Our experience has been terrible. They came on October 18, 2021 to work on our dishwasher which is only three years old. We were told is was the motherboard, wrote a check for $310.00 for parts and labor. When the board finally came in, so we were told, it was installed and still did not work. Vincent, the technician, said the new board was defective but there was probably one other part he could order that might make it work. Told it would be about two to three weeks. This is last we heard. We have been ask to send a copy of the invoice twice ,if not three times, so they could get things straightened out. We have sent a new copy each time requested. I have left voicemails, as has my wife, repeatedly but no resolution. Vincent even wrote on the invoice to refund us 220 dollars minus the service charge at one point but that was weeks ago. We have been lied to or ignored through this whole process. I would not recommend them to anyone!

Vincent was sent out took a 300 deposit for a job that was quoted 375 to repair. Was told he needed to order a part.. after 3 or 4 excuses and terrible customer service. We decided to cancel the service and ask for a deposit refund. Was advised it will take 5-7 business days . Two weeks later they still have our money and don't respond to called .. thieves and liars please do your self a huge favor do not use this company!

Repairman came and recommended resealing around the icemaker so it would stop freezing up. Also, recommended replacing the gasket on the door of the upright freezer. He came back a week later (Nov 20th) and resealed the icemaker and said if that didn't fix the problem call him and he would come back. He also replaced the gasket on the upright freezer. Results = the ice maker is still freezing up and the upright freezer is icing up more than it was before he replaced the gasket. I I waited until after Christmas to call them back to let them know that the icemaker is still freezing up and the technician (Vincent) immediately started complaining that I had waited so long to call him and let him know that the icemaker was still freezing up. He said at least five times that he wished I had not waited so long to call him back and I explained that I was waiting until the holidays were over and that the time that had passed proved that the problems were not corrected and I just needed the refrigerator and freezer fixed. He said he would have to charge me for the sealant etc. that he would have to use to fix the problem. I told him OK as long as the problem is taken care of. He told me that he would stop by the next afternoon (Dec 31st) late and take care of it. He did not show up nor did he call to let me know he couldn't come. I called back the Monday after New Years (after that holiday) and he asked me to let him call me back in 10 minutes. I said OK but he did not call me back. I have called the company a number of times and left messages and it is now January 17th, 2021 and I still have not heard from them. I am upset that they charged me to fix these problems and then failed to make things right. They not only have ignored my calls and requests, they lied to me. I am also going to report them to the Better Business Bureau.

It turned out that the original repair service that was called mis-diagnosed what was wrong with the dishwasher. This other repair service even ordered a supposed part that we paid for and waited to have shipped for weeks, when we kept inquiring as to where the part was and when the service would be performed we were at a loss. So we decided to contact A&J appliance repair Tony Mineo and crew and they came out literally the next day to check the Dishwasher and diagnose and confirmed that the previous repair company did not diagnose the issue correctly and offered us the correct advice to resolve the issue. Thanks to A&J we were able to bring about a resolution to the matter quickly and efficiently, I recommend this company to anyone looking to have their Appliances repaired.

It took a week to get the part before it could be installed .

Incredibly well. Tony is a saint and he's very honest. He wanted to trouble shoot over the phone first before having to come out. He was very generous and didn't want to have to charge me if he could help me fix the problem. Because he was so kind I actually wanted to pay him for his time. Anyway, he told me what to check and how to trouble shoot and I was able to fix the fridge by myself. I highly recommend hiring this company, and I have already suggested A&J Applicance Repair Service to several people in my development!

Great,Tony the owner came out personally diagnose the issue and fix the problem properly, It was a bad fuse , While he was here I asked him to look at my dishwasher because it wasn’t draining all the water out completely .it was a simple fix the disposal was causing the issue,The drain Was clogged where The water comes out into the garbage disposal . he fixed it for free and didn’t charge me.

On Friday, my wife made an appointment with Tony to come to our home on Monday to repair our LG washer which wasn’t draining properly. We called A@J because they had serviced our washer once before. She called A & J’s number several times over the weekend to confirm the appointment for Monday afternoon around 3:00 because she has to drive me to the hospital every day for a two hour session starting around 11:30. Tony finally returned her phone calls this evening. He told her he had not scheduled her, although when she talked to him on Friday, he said he had. He told her the technician would come between 3:00 and 5:00, but that if he came at 2:00 and we weren’t there, he would just leave. She tried to explain to him that we had no control over how long my procedure at the hospital took, and that it was possible we could be delayed so we weren’t home by two. He said he wasn’t interested if we couldn’t agree to be home by 2:00, even though his service window was 3:00 to and rudely hung up the phone on her.

These guys are super honest and amazing. They have helped us for the second time and are super efficient and integral. I highly recommend them because honesty and integrity go a very long way.

Service was awesome , had another company out there before A&J Decided to get a second opinion , A&J came out to fix my refrigerator it was a simple fix, and when he was here I ask the technician if he could look at my dryer , he said no problem ,he didn’t even charge me ,it was the knob it was stripped and he fixed it , The owner answered all my Questions,and was very friendly and Honest upfront basically told me what the fees were and told me it seemed like it was not going to be an expensive repair ,The technician was super Marcus did an awesome job , I would highly recommend this company

Terrible! Paid way too much and owners were extremely rude when trying to straighten it out. Do not use these people.

Great. Technician efficient and polite.

Very well. Excellent service, good price

Lets say not well. Had out maybe 6 times. Prices were terrible as he has one guy for sub zero driving 2 hours to get there.

I am writing this to warn anyone from using A& J Appliance!!!!! I got their name from your list and what a mistake that was. At the initial service call they said a part was needed and they would need to come back as they didn’t have it on their truck (a very common part).Two days later an appointment was made for 5pm and the technician arrived almost 2 hours late and installed that part….but that did not fix the problem. They arrived almost 2 hours late again the next day and now realized they had misdiagnosed the problem and another part was needed, which should have been noticed right away as the piece that was damaged was right in the front of the refrigerator. The same technician was extremely rude and unapologetic for his mistake. Two days later the new part was installed and the technician left without cleaning up his mess or apologizing for his mistake. The refrigerator still does not work properly after almost $300 of repairs. I would DEFINITELY not recommend this company to anyone …as they are extremely unprofessional, rude and incompetent. Please do not use them on Angie’s List if you value your reputation.

I'm a first time user and read a lot of reviews some bad but mostly good. I took a chance on A and J Appliance and so glad I did!! Tony was awesome and got his tech Cory out the same day to take a look at my dryer. Parts were ordered and were to arrive on Friday August 30th. Well Hurricane Dorian came and postponed the repair but Cory called me on Tuesday and came out to replace the heating element. Will definitely call them again and recommend them to all my friends and family. Thank you Tony and Corry!!! One happy customer :) Holly Posadas

I ended up getting a piece I never needed and was overcharged for the piece. The very next day when I went to wash my clothes the machine didn't work and it was twice as worse. I called to ask for a refund, which he agreed to, but then a few hours later a texted a bs story why he couldn't give me a refund. I would never use this service again and wouldn't recommend this service to anyone.

Serviceman decides I needed a lock. After 2 locks were installed he de ides it was more than the lock, it was the computer board. Recommended I purchase a new washer. After new washer was installed, one time we got same error code. Replaced circuit breaker seemed to correct problem. Wondering if really needed new washer.

Marcus, the Tech, was excellent. Did and excellent job and has a lot of Knowledge!

It was done in a timely manner, being the fact we had to wait for the part, which took a couple of days.