Icon Restoration

A tree fell over my house and went through ceiling in my daughters room, hallway and kitchen etc. Not knowing what to do, I was referred to 1800 Boardup and they came over right away and started to remove the tree. Very good job. What I was unaware of is that right after the clean-up, I needed someone to fix the place up. My insurance told me that I can use anyone. So the Icon man Frank was standing right there next to the boardup people and I went with him since I had a huge whole spread all over the house. Icon started up soon, In the beginning all went well in the planning phase. They send over a contractor (Wes) and he was supposed to take care of things. From there everything went a bit down hill. He said he would come by, but didn't show, or I was told that a certain job they were performing was the right way and I felt that things went not too well. The new roof was put on the house ---the driveway was ruined during this process from (heavy trucks used and never fixed). Ceiling fixed ( still see the stains) wall painted (charged for 2 coats , received one bad coat and paint spots all over carpet, grandfather clock aso plus was told that the paint looked bad???) Window screen was supposed to be fixed, but taken away since they didn't have the right one, and never returned aso. List goes on. Another issue I had was that after the new roof was put on -all over the house- when it rained, a huge mass of water came rushing down right into the window of the sun room. When I tried to talk about some of the issues, I was rudely told that it is normal.e. The taken away since they didn't have the right one, and never returned aso. When I tried to talk about some of the issues, I was rudely told that it is normal. I pushed the leaf guard up a bit and less water came down, but the issue was not resolved. Then, several month later, my the floor in the sun room gave a way and tons of rotting wood etc was discovered. The whole side of the sun room where the rain had purred is damaged. So I called ICON again and he came by and agreed to fix the sun room if we fix the roof??? So we agreed, but then he kept sending his roof people over and they searched for reasons to blame us. We didn't put the roof up, so how could it be our fault? I had roofers come by and they took pictures and they said that the roof was put up faulty where the beak of the roof meet. To make the story short, we received an e-mail telling us that it is all our fault and we need to fix it ourself and we never heart back. No answer. So I wrote to Franks boss, but same thing. They just never wrote back. This is what is so rude. No explanation. Nothing. Still have a sun room with rotted out wall and floor. My husband was deployed during both times. If he would have been home, it might have been different. Then again. Most likely not.