Stay Cool Air Conditioning & Heating

They did what Stanley steamer said couldn't be done

They were fast, reasonable and very professional.

BUYER BEWARE. I have used this company several times now, even recommending them to my friends and family. I even became a member of their monthly subscription. When my compressor went out, they came right away to assess the situation. When they have the opportunity to make a sale, they are more than responsive. They had us pay $3500 upfront for the repair/ replacement and told us they would be out very soon to fix it. They kept giving excuses as to why they could not come back or find the part. They then stopped responding. This went on for over 10 days. Finally, they claimed they ordered the part but it was lost. We found another HVAC company to come back and within 5 hours he was able to locate and pick up the part and install it for less than stay cool had charged us. We asked Stay Cool for a refund which after 2 days they agreed to. This was in August, and over two months later we have yet to see a penny back. We call and call, but the outsourced call center is useless, they refuse to transfer us to the billing department or return our calls. All of our contacts at the company no longer pick up the phone. But if you call for an estimate, you get a call back right away. If your Air goes out and you pay upfront, here is what you can expect: 1)You can expect to sit in the FL August heat without Air for over two weeks. 2) You can expect them to stop returning your calls. 3) you can expect to only be able to get ahold of the outsourced call center 4) You can be assured they are handling it 5) You can be assured that you will not see a penny of your money back What they can expect from me is to hear from an attorney as I am left with no choice but to file suit.

Great people to work with Donny was all over our problem fixed it and the cost was very reasonable. Would definitely recommend them to anyone requiring A/C service

They treated me fairly

Provided just the service I needed

Took a day longer to do the job due to the first unit was too large for space of the broken one, The installers were very nice and returned the first unit and returned on a Sunday and installed the new one and explained how the thermostat was to be used.

Have a little problem with customer service. Overall happy with service

The one thing I disliked about the company is they push there VIP program on you for $9.95/monthly fee and there $19.95 maintenance fee did not cover what I was told over the phone. So you are in a situation where you have to join there VIP program just to safe money on that first visit.

Very good response time. Good service.

Installed a new more efficient heat pump and air handler. My electric bill is noticibly lower. My only complaint is that the new system is noisier than the old one. Stay Cool did not return my calls about the air noise. I found some suggestions on the internet and was able to get the noise down to an acceptable level by myself.

Stay away!

My a/c broke down, I called, they were here within 2 hours. Josh explained everything that was wrong with the unit, gave me several options & we decided to replace the unit. They were here the next day and did a wonderful job. Josh is extremely courteous, pleasant and a real pro. I would recommend this company to anyone needing their services.

Please do not use this company. They mislead you with attractive coupons and then rip you off if you actually need any work. I was charged 20 dollars for a maintenance check and then 331 dollars to VACUUM MY DRAIN. Again, the technician Jason charged me over three HUNDRED Dollars to VACUUM MY DRAIN for 1 minute. It seems like they make up their prices on the fly and rip you off if they think you can pay their bills, and i ignorantly paid the invoice before getting other quotes. Normal charges for this service seem to be between 30-50 dollars. But 331 dollars is insane and basically fraud. Plus i was not told of the charge before they vacuumed my drain, as i would have most definitely turned down that service if i was told that it would cost over 300 dollars. That being said, my drain was cleared, and the technician was polite. But i still feel completely ripped off and taken advantage of.

Fantastic installation and service from Josh. Will always recommend.

Job well done!

Had Dominic over to assess my unit. He was straight up, honest and a great guy to deal with. Would recommend him anytime

They stepped though my ceiling in two places and it took 3 weeks for the holes in the ceiling to be fixed, now we are into the 4th week after installation and still not completed, it failed inspection. They have supposedly fixed the problem, now just waiting on inspector to return.

Very friendly and honest. They got the job done very well.

i hired this contractor to fix the a/c unit, they did a minor repair but they offer me a contract that allows me to have my unit checked twice a year but i wanted to cancel a monthly fee that they are charging me, i tried to contact them several time via calls, emails and letters and also i have not get a hold of them since the address appears as unknown and i will like to cancel this service asap.

Brian showed up within two hours, located and corrected the problem within an hour. He checked the rest of the system, also. Very professional.

I have had my system for a little over a year and have already had to pay $500 out of pocket for a repair. Then the air supply duct under the house had to be replaced, but they did not put the metal cowling back correctly.

They did not fix anything, upsold me on some crap, and I ended up having another company replace the unit.

The guys on the job did great!!

Stay Cool Air conditioning & Heating did a great job cleaning the ducts in my home. They found a problem we didn't know we had and brought it to our attention and were able to fix it immediately. I was grateful for that because it would have caused us a lot of problems eventually. They took before and after photos and showed us exactly what they were doing. No messes when they were done. The two people who came out, Mathew who told us the things they do and installed a new filter system and Dustin who cleaned the ducts. were polite and helpful. Excellent Job. Would highly recommend them. Charlotte Smith, Lakeland, Fl.