SERVPRO of West Pasco

SERVPRO’s tag line is “like it never even happened.” In my case, it did happen, and it kept happening for four months. My experience with SERVPRO of West Pasco is too long to detail in an online review. What I will say is that this is one of the absolute worst companies and franchises I’ve ever had the displeasure of working with as a consumer. I will also say that when you ask the General Manager (Jeremy George) for a copy of the business liability insurance in writing four times and said GM continuously and blatantly ignores a request that by Florida State law, statutes 627.401-627.442 and 627.4137, must be provided and is in violation of said law when not, I would strongly advise discontinuing any services with said company. This is just one of the many beyond bad experiences I had endured for 4 months with SERVPRO of West Pasco. Their so-called “project manager” Tony Rocha, was completely incompetent and should not be managing any projects. For any company. SERVPRO of West Pasco General Manager, Jeremy George, is truly a “unique” individual who gravely has no concept of customer service what. So. Ever. Their SERVPRO Franchise Business Consultant, Cindy Walters, tried miserably to mediate an issue between myself and Mr. George because he was attempting to resolve damage to flooring caused by faulty equipment brought in by SERVPRO of West Pasco. Mr. George for some odd reason treated compensation for damages as an insurance claim. Last time I checked, SERVPRO is not an insurance company. And if he wanted to treat it as an insurance claim, he should have provided his liability insurance when requested 4 times. That’s what we have insurance for home, auto, and business…because things happen. Unfortunately, Mr. George takes took it upon himself to decide if and how he would like to resolve damages. That’s not how you conduct business…that’s just customer service 101. Oh, yeah…and did I mention Mr. George also decides if a homeowner should or should not receive a release from an Authorization to Perform Work agreement in order for the homeowner to proceed with another contractor for an insurance claim? This is also what happened when I requested several times for a release by SERVPRO of West Pasco and was advised that Mr. George says that a release was not necessary. That is until my Insurance Adjuster had to call their office twice to state that indeed, a homeowner does require a release in order to move forward with another company. It seems Mr. George is confused as to what type of business he owns…an insurance company or a restoration company. Before you decide to sign an Authorization to Perform Work agreement with SERVPRO of West Pasco, I would strongly suggest requesting a copy of their liability insurance, because as a homeowner, you need to be covered. If they do not provide it before you sign on the dotted line, I would move on to another restoration company. BTW, SERVPRO of West Pasco, consider this review my overall rating from the Certificate of UNSatisfaction you initially asked me to complete.