I hired this company to remove popcorn ceiling and apply knockdown soon after purchasing a condo. After receiving a quote, set up service for Wednesday, October 13th, between 8 and 10AM. They did not arrive in that time so when I called there was a scheduling error and they had us for the following day. No big deal, if that was the only problem. There were minimal pieces of furniture in the unit, so I thought that it would just be covered up (as I am assuming most homes are fully furnished and they would work around that, right??), but I just took all items off of shelves/counters and placed them inside cabinets to make it easier. The employees covered some of the items (computer monitors and table), but took out golf clubs, tv, chairs and coffee table to store on the (screened in only) back porch over night. Not covered, wrapped, nor locked. At the end of the first day, they had removed popcorn and put up plastic to protect walls and floors, and they also left the back slider unlocked over night. When I called the manager/owner, Anthony, to let him know, he had the guys who worked in my condo call me back and ream me out with foul language saying that I now had their boss chewing them out. Anthony called back that evening and apologized for his employees behavior and sent out the other employee and one from another crew to finish the following day. When I asked if he (Anthony, boss) would come out to make sure all would go ok, he said that he would, but had 2 other appointments to attend, so I waited all morning for his arrival that never happened. The crew finished that 2nd day with the knockdown finish and did great in the main parts, BUT: - some edges/closets have a little residual popcorn with knockdown over it - some edges now have some of the wall-finish peeling away from the wall at the ceiling/wall-seam - some spots have been left with a gloppy; amount of the ;mud around the corners - some drippy ceiling stuff on walls - when they rehung some of the doors, dirty hand-prints were left.. - I also was quoted (in writing) that closets would be included, but 2 were omitted, with the crew stating that they could not get to them Overall, service here is terrible. I think that they COULD do great work if there was more attention to detail and actually treated belongings with respect. Desk lady was very professional and on-it. I would not hire this company in the future, as I was made to feel that there is no pride whatsoever in the overall work, just a paycheck with as little as possible done to complete the job. The 3.5 stars for quality was for the main areas and potential, but 1.5 was not earned due to lack of ;finish.