Cool Ducts AC & Heating

When we bought our home in June 2016 I received a solicitation call for a 49.99 a/c check. I hired them to come out. The tech said that the unit was filled with mold and that we need to install a uv unit to kill the mold and he said we will never have a problem again. We paid $5300.00 for the uv unit. Next 6 month inspection all was great. I received another call about 4 to 5 months after that and this time a “regional manager” came out to perform the service. Within 10 minutes he said I have bad news, your a/c unit is shot (although it was working fine for us). We need a new air handler and a/c unit be sure of mold and refrigerant leakage. I showed him the work summary from 4 months before saying the equipment looked great. I asked him how can it go from great to worthless in 4 months. I received effacive answers and attitude. My husband took over the dealings with him and after a pressure sales pitch my husband caved in to the b/s and paid them $9000.00 for a new a/c unit and air handler. After reading other reviews here, I’m wondering if the unit was new or rebuilt now. I am sick to my stomach.

I called them because I have a problem with a lot of dust. Once they learned this, they immediately changed their sales pitch and tried to get me to buy a special UV system that would purify the air before it gets to the filter. They told me that it would cause the dust particles to bond together and make them easier for the filter to catch. What I later learned was that the air actually goes through the filter BEFORE it goes into the UV system, and that the UV system is really only for mold and bacteria, etc, NOT dust control. I feel like they tricked me into buying an expensive unit that I don't need and doesn't even do what they told me it would do.

A repair tech came out same day and gave an estimate for compressor, t-stat and misc items for about $1800 and had to order compressor. Different tech showed up next day (no prior call) and fixed in less than 1 hour - saying just t-stat, relay and some cleaning of coils needed. Gave a bill for same $1800 and replaced t-stat with a less functional unit (not programmable but old onoe was). Tech could not explain why bill was so high not itemize it - when I would not pay he called office and they cut in half. I asked for an itemized bill and have never gotten one. Used to use them prior for regular maintenance but every time they came out there it seemed there was something that just had to be replaced that day or added - ultraviolet lights to prevent mold or special relays for surging etc, etc.
Bottom line this company cannot be trusted - do not call them!

This was the second service call in 2 yrs. My boyfriend took the solicitation call this year and told them to come over and check out the a/c. If I had received the call I would not have used this company. They call you 'repeatedly' even after you tell them no or tell them you are on the do not call list. They actually call more than one time a month!
When they came out last year they were very, very pushy. They only charge $45...but they will try to talk you into duct cleaning,etc. that costs $400. They do not want to take no for an answer and just keep trying to sell you some other service. The reps this year were rude and acted upset that we did not go for the extras.
Not professional and I would not refer them to anyone.

See above.

When they came out they were suppose to be installing a 2 1/2 ton air conditioner on the roof of a condominum complex.  They were suppose to bring the proper permit and when I asked them to show it to me they said someone else was bringing it later.  However, they didn't bring the permit by until about a month after the work was completed, and only then because I had contacted the Florida permit department. I found out later by a maintenance man at our complex that the unit they installed was only a 1 1/2 - 2 ton unit, and not the 2 1/2 ton unit I had previously paid for!  The also didn't have an inspector out during the installation to have the unit checked, which is required.

See above.