Royal Electronics

Tech arrived and charged us $100. Looked and the TV and tried to power it up with their remote. Tech said he thinks that it is the power supply board but not sure. Will order part that should take 2/3 days to arrive will try it and see IF it works..Initially sales rep said 2 days for the part. After calling 4 times for a status over 8 days I was told the there was an error in ordering the part and it should be there in another 2/3 days. After 10 days now still no part. I don't believe this company was being honest with me. Saw other reviews were the part ordering was also in error for substantial delays. I would NOT recommend them for any repairs.

Royal is an approved service provider for LG appliances and they went out of their way to solve a major issue we had with an LG refrigerator. It died twice in a two month period during the second year and Royal tech, Michael, diagnosed it as a leak of refrigerant within the sealed system. That kind of leak is not repairable but LG dragged the process of refunding the cost of this expensive appliance out for a full month. It took three service calls, even one from another service provider for a "second opinion". Then they brought Royal back to perform additional tests and photograph the results. The process was ridiculous and stressful and in the end, LG finally gave us our money back and reimbursed us for lost food items. Royal tech Michael, office manager Michelle, and dispatcher Shelia were professional and yet caring. I would not hesitate to call them for any large appliance repair. They were wonderful!

Everyone associated with the transaction was friendly and helpful. Very easy to work with.  Ken (the technician)was especially flexible and accommodating with explaining what we needed. The service call and work totaled to less than half the not-so-nice Geek Squad demanded even before they'd schedule an appointment!  So glad I kept looking.  The was a scheduling snafu, but otherwise everything was great!  Thank you.

The tech showed up and did not appear to be familiar with LG products. He did not touch the washer other than to run the spin cycle. He only spent a few minutes in the house. He videoed taped the loud noise and said someone from the shop would call me the next business day. Never got a call back from the shop. I had to call them twice before they offered to send another tech out in several days that actually knew something about LG products. At that point I decided to eat the $89.95 for the worthless service call and contacted reputable LG dealer.

It worked out terrible. They are not prompt and they do not tell the truth. They do not follow up on incomplete work. They made promises that they did not keep. The technician that came spent 6-8 hours and he did not know what he was doing. We already had a previous antennae and all they had to do was install the new antennae. They ran a wire down the wall inside my bedroom. I called the credit card company to stop payment because it took over 2 weeks and they still did not get it taken care of. There were several other issues with them and I will not recommend them to others.

TV works, could have removed the dust, but didn't

The estimate was free, the price to repair was affordable, and they were very timely with having it ready.