(ADS ACCOUNT) Ferran Services & Contracting

Excellent, Ferran called on day of service said tech would be there in 30 minutes. Brian was here in 20 minutes. Replaced an outside light and GFI plug. Was extremely courteous, explaining exactly what he was doing. Cleaned up everything. Best service I have had in a very long time!

he was able to replace fitting.

After replacing brand new Trane air handler which was blamed for the repeated icing and rusting of our mother board, they talked us into buying a Carrier unit which they said would perform better. They also had redone ductwork with the Trane. Prior to their changing duct work, we never had this issue which became very annoying, frustrating and time consuming with so many call backs to fix. Bottom line, after Carrier unit installed and several freeze ups with the coils, we decided the air was not moving fast enough and was staying inside to freeze the coils that thawed, rusting them multiple times both brands. They had suggested the allergy filter that caused the reconfiguring of our ductwork, so we wasted money on allergy filter that could not work in our application, bought two new AC units, and had way too many call backs for a problem their sales person should have known with better training would NOT work in our application, saving us money, time, and much angst. Finally with going to paperless, we decided to end the relationship, as we kept service papers in zip lock bag each service to follow who did what and when. They also allowed mold to grow on the support plyboard and told me they would replace, but instead plastered over, not knowing I had photos, and when I saw a few stains missed and called them out, and many phone calls, finally got the management and owner to fix. It was the nightmare from ****. They previously had also replaced both of our hot water heaters, relocated them, and thus, also had to repipe everything. We spent a fortune with them, but despite our loyalty, we see we were taken advantage of. One of their maintenance people clogged the bottom drain in upstairs AC unit, which collected water condensation, which overflowed into the closet space below. After a few calls, they filed an insurance report, and gave us money to repair tongue and groove hardwood floors, but who wants to go through all of that dusty mess? The boards are still warped in my walk in closet with a big rug over the floor but the water did cup less noticeably the hardwood flooring in the adjacent closet, master bedroom, hallway, and attached office space as water tends to run down the support underneath the house. Anyway, no one is perfect, we gave them chances, but honestly they should stay with commercial clients and train sales person better to know which system/ parts works best for that particular location.

Went well, very professional.

It was the most horrible experience of my life.....

The work was done promptly and workmanship was of the highest quality. The best contractors we have ever worked with.

I didn't get the level of service that I had gotten from them before. My interactions were all right. The issue was with a piece of hardware and not the electrical. All of the other times I have been happy with them. They could be a little more proactive in trying to figure out what the issue is. I would use them again in the future.

They did a great job and we're very knowledgeable

Another company came and told us we needed a new hot water heater, and didn't even test anything. Ferran came and actually tested the thermostat and that's what it was. He installed a new one in 30 minutes! I'll be calling them again to do some maintenance on our HVAC system.

It didn't take them very long to get it unstopped and they cleaned up very well afterwards. They could improve their attention to detail on some of the paperwork in relation to government agencies. I have had good results with them.

They were there a day and left everything like it was before they came.

I'm a disabled Veteran who has several trades licenses including HVAC. I contacted Ferran and found them to be reasonable and probably the best contractor that I've dealt with in years. The whole team of Ferran Employee's are very knowledgeable and find it very unique that they all liked working for their company. Total professionals from top to bottom in this company. I wold recommend them to anyone, especially my veteran friends!

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I used Ferran Services & Contracting.  They were here April of 2016.  I have an annual contract with them which I renew every year for $100. 

Ferran was perfect, incredible, honest, trustworthy and extremely helpful. Ferran walked the job with me gave me advise on how to proceed.  It was a total rehab. Water Heater disconnect reconnect, tub, toilet, sinks removal and reinstall. disconnect refrigerator water line and dishwasher then reconnect. change plumbing for a tub shower to just a shower. They were always available when I needed them. The Service is the best service I have ever had from any service providers EVER!!!!!!!!!!!!!!!!!!

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Ferran was very prompt in answering my call and had someone come to the house on 12/14 to assess the situation. Removal of the old water heater, installation of the new one, and installation of larger circuit occurred on 12/17.  It was a bigger than usual job. The company kept in frequent contact with me to have someone get the job done around my busy schedule. The plumbers and electrician were very friendly, accommodating, and professional.  I would definitely recommend this company and would use them again.

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I was quite pleased. The repairman was very kind, courteous and friendly. He worked very hard to free the drain. I have used Ferran for years for plumbing and a/c and intend to continue when needed. I highly recommend them.

Employee professionally introduced himself,listened to client concerns and quickly assessed and fixed the issue. Needed a part and ran out to store and returned promptly to complete the job correctly. Worked hard to ensure light fixture would be safe. 1.5 hours labor.

They do a lot of work but I used them primarily for plumbing. Whoever does their calls, the person was very efficient. They let you know when they're coming and when they're on their way. I have no complaints, that's why I usually call them.

Very professional business from the initial phone call to the end of service.  Scheduling was easy and flexible. We were able to get a service call the day and timeframe we first asked.  The technician was prompt, efficient, and secured the property after installing the new unit and made sure to clean up and dispose of any old hardware, etc.  Technician checked faucets as expected as well a answered plumbing questions and gave suggestions unrelated to this service call.  We are repeat customers with any plumbing needs.